The telephone search engine and caller ID service announced the launch of a new identity solution for businesses. Here's how it works...
Call blocking by South Africa's biggest network operators is negatively impacting many local telecoms customers who are finding they cannot always successfully complete phone calls...
Truecaller now has over 150-million daily active users, the company announced last week...
Andy Walker 10 Sep 2019
As an HR professional, I am often asked by friends, family and sometimes even by strangers, how to go about asking for an increase...
Candice Eaton-Gaul 16 Jan 2019
Sub-Saharan Africa is the fastest growing mobile market, by 2020 the region will have more than half a billion mobile subscribers to date...
More than 250-million people around the world are using apps to see caller IDs and know who's calling, even if the number is not stored in their phonebook...
Truecaller Insights reveals the top 20 countries affected by spam calls in 2017, including the top three African countries...
Truecaller is stepping into a strategic agreement to integrate Google Duo, a high-quality video calling service, within its app.
The truth of the matter is, for us, mobile VoIP really is the next thing - and the best thing. Gone are the days of technology when you were hoping that everything would work...
Interactive Voice Response (IVR) accounts for 27% of US customers' total call experience according to a study conducted by...
Hosted PBX provider Connection Telecom has revealed the secret of a supreme customer service experience. The company uses Zendesk, a popular cloud-based incident management application, which integrates feeds from multiple customer communications channels...
![[MRMW] Insights into the average South African mobile phone user](https://biz-file.com/c/1411/238547-120x120.jpg)
Mobile is definitely the way forward for market research, but you need an accurate profile of the respondents, and don't dare ignore consumers' fears of online and mobile security...
Leigh Andrews 6 Nov 2014
It is not uncommon for customers in this day and age to connect to several telephone networks simultaneously, for example Telkom and a VoIP provider...
SharpTalk by Virgin Mobile SA, launched yesterday 31 October 2013, will bring smartphone brands to previously underserviced markets, through collaboration with Ellerine Holdings (EHL).
To help combat the growing threat of malware and SMiShing (SMS phishing), which targets Android devices, Sophos has introduced the latest version of its free Android security app, Sophos Mobile Security.
As you round out your 2013 business and IT plans, cybercriminals are resolving to implement increasingly sophisticated threats targeting specific computer systems and organisations big and small.
Doros Hadjizenonos 13 Feb 2013
One of the most topical issues in call centres currently is the 'on-demand call centre (ODCC)'. It implies being able to grow and shrink your agent pool in line with the ebb and flow of demand, without being concerned with details like being under- or over-provisioned with resources (bandwidth and scale of application support).
Rob Lith 17 May 2012
Above-the-line and below-the-line, online and offline, the debate continues and the pursuit of integration lingers in agencies and in marketing departments. To complicate things further, recently there's a new debate added to the mix - outbound or inbound?
Lana Hindmarch 23 Aug 2011
Where there's smoke, there's fire and in the case of Cloud computing astute entrepreneurs are using hosted Voice over Internet Protocol (VoIP) to send phone bills up in smoke. Hosted VoIP is one Cloud application that has firmly transitioned from hype to reality. As adoption rises, it is also poised to deal a lethal blow to Telkom's on-site PBX services.
George Golding 3 Aug 2011
When reviewing the voice-over-Internet Protocol (VoIP) landscape in South Africa, the legislation passed in February 2004 enabled network providers to offer voice 'over any protocol, which allowed voice communication over IP networks, which until then had only been used for computer data transmissions, such as email.
George Golding 25 Jul 2011
On the back of Motorola and Apple's launch of the world's first iTunes phone in Australia, Singapore, Philippines and Israel, Motorola Southern Africa is considering a local launch this year. The long awaited launch of the Motorola ROKR E1 handset is expected to revolutionise the way the consumers around the world experience mobile self-expression and entertainment.