Results for caller ID

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Truecaller active users in Africa reaches 43 million, introduces new business identity solution
Truecaller active users in Africa reaches 43 million, introduces new business identity solutionArticle

The telephone search engine and caller ID service announced the launch of a new identity solution for businesses. Here's how it works...

15 Apr 2021

Call blocking a growing problem in SA
Call blocking a growing problem in SAArticle

Call blocking by South Africa's biggest network operators is negatively impacting many local telecoms customers who are finding they cannot always successfully complete phone calls...

26 Mar 2020

Image credit: Truecaller.
Truecaller now has 150m daily active users across the worldArticle

Truecaller now has over 150-million daily active users, the company announced last week...

Andy Walker 10 Sep 2019

How not to get yourself a raise in 10 easy (but awkward) steps
How not to get yourself a raise in 10 easy (but awkward) stepsArticle

As an HR professional, I am often asked by friends, family and sometimes even by strangers, how to go about asking for an increase...

Candice Eaton-Gaul 16 Jan 2019

Truecaller eyes out sub-Saharan Africa's mobile payment space
Truecaller eyes out sub-Saharan Africa's mobile payment spaceArticle

Sub-Saharan Africa is the fastest growing mobile market, by 2020 the region will have more than half a billion mobile subscribers to date...

19 Jun 2018

New Truecaller feature allows backup on Google Drive
New Truecaller feature allows backup on Google DriveArticle

More than 250-million people around the world are using apps to see caller IDs and know who's calling, even if the number is not stored in their phonebook...

18 Jan 2018

Three African markets worst affected by spam calls
Three African markets worst affected by spam callsArticle

Truecaller Insights reveals the top 20 countries affected by spam calls in 2017, including the top three African countries...

2 Aug 2017

Truecaller, Google improve video calling
Truecaller, Google improve video callingArticle

Truecaller is stepping into a strategic agreement to integrate Google Duo, a high-quality video calling service, within its app.

28 Mar 2017

Is mobile VoIP the next best thing?
Is mobile VoIP the next best thing?Article

The truth of the matter is, for us, mobile VoIP really is the next thing - and the best thing. Gone are the days of technology when you were hoping that everything would work...

26 Feb 2016

Common IVR mistakes SA companies make
Common IVR mistakes SA companies makeArticle

Interactive Voice Response (IVR) accounts for 27% of US customers' total call experience according to a study conducted by...

18 Aug 2015

Zendesk is our secret for customer service, says Connection Telecom
Zendesk is our secret for customer service, says Connection TelecomArticle

Hosted PBX provider Connection Telecom has revealed the secret of a supreme customer service experience. The company uses Zendesk, a popular cloud-based incident management application, which integrates feeds from multiple customer communications channels...

2 Mar 2015

[MRMW] Insights into the average South African mobile phone user
[MRMW] Insights into the average South African mobile phone userArticle

Mobile is definitely the way forward for market research, but you need an accurate profile of the respondents, and don't dare ignore consumers' fears of online and mobile security...

Leigh Andrews 6 Nov 2014

What caller ID are you allowed to display?
What caller ID are you allowed to display?Article

It is not uncommon for customers in this day and age to connect to several telephone networks simultaneously, for example Telkom and a VoIP provider...

11 Sep 2014

Underserviced markets get smart with SharpTalk
Underserviced markets get smart with SharpTalkArticle

SharpTalk by Virgin Mobile SA, launched yesterday 31 October 2013, will bring smartphone brands to previously underserviced markets, through collaboration with Ellerine Holdings (EHL).

1 Nov 2013

Sophos introduces anti-SMiShing appArticle

To help combat the growing threat of malware and SMiShing (SMS phishing), which targets Android devices, Sophos has introduced the latest version of its free Android security app, Sophos Mobile Security.

29 Apr 2013

Security predictions for 2013Article

As you round out your 2013 business and IT plans, cybercriminals are resolving to implement increasingly sophisticated threats targeting specific computer systems and organisations big and small.

Doros Hadjizenonos 13 Feb 2013

Rob Lith
ODCC meets core functionality of average call centreArticle

One of the most topical issues in call centres currently is the 'on-demand call centre (ODCC)'. It implies being able to grow and shrink your agent pool in line with the ebb and flow of demand, without being concerned with details like being under- or over-provisioned with resources (bandwidth and scale of application support).

Rob Lith 17 May 2012

Lana Hindmarch
Inbound marketing - the inside storyArticle

Above-the-line and below-the-line, online and offline, the debate continues and the pursuit of integration lingers in agencies and in marketing departments. To complicate things further, recently there's a new debate added to the mix - outbound or inbound?

Lana Hindmarch 23 Aug 2011

VoIP will kill the analogue star
VoIP will kill the analogue starArticle

Where there's smoke, there's fire and in the case of Cloud computing astute entrepreneurs are using hosted Voice over Internet Protocol (VoIP) to send phone bills up in smoke. Hosted VoIP is one Cloud application that has firmly transitioned from hype to reality. As adoption rises, it is also poised to deal a lethal blow to Telkom's on-site PBX services.

George Golding 3 Aug 2011

Cloud-delivered PBX functionality offers improved communication
Cloud-delivered PBX functionality offers improved communicationArticle

When reviewing the voice-over-Internet Protocol (VoIP) landscape in South Africa, the legislation passed in February 2004 enabled network providers to offer voice 'over any protocol, which allowed voice communication over IP networks, which until then had only been used for computer data transmissions, such as email.

George Golding 25 Jul 2011

iTunes may be here in time for ChristmasArticle

On the back of Motorola and Apple's launch of the world's first iTunes phone in Australia, Singapore, Philippines and Israel, Motorola Southern Africa is considering a local launch this year. The long awaited launch of the Motorola ROKR E1 handset is expected to revolutionise the way the consumers around the world experience mobile self-expression and entertainment.

8 Sep 2005

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