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Personal details:
Surname: De Kock
Name: Portia
Marital status: Married
Nationality: South African
First language: English
Other: Afrikaans
Driver's License: Code EB driver's license
Education:
Secondary: St Mary's Convent High School (1981)
Matriculated
Tertiary: University of Stellenbosch
Graduate School of Business (1999)
Management Development Program 1
Subjects:
Human Resource Management 1
Financial Management
Understanding Financial Statements
General Management
Marketing Management Phase 1+2
Business Orientation
General Business Planning
Strategic and Tactical Planning
Business Plan Presentation Skills
Durban Institute of Technology (2001)
Management Development Program 2
Business and Financial Management 2
Human Resource Management 2+3
Understanding Personalities / Self Realization
Competencies and Skills
Metropolitan Group Project Office Support Assistant
February 2011 to February 2012 12 month contract
Office Management

Support to management team (meetings, telephones and diaries)

Administrative support to the GPO Service Support Manager

Ordering of Stationery

Filing and general office documentation management

Minutes and of the standard Group Project Office Team Meetings

Co-ordination of the GPO team builds and strategic planning sessions

Conduct Life Skills Training for all New Hires.

TeleTech Essentials Training for all New Hires.

Equip all New Hires with suitable skills to work effectively in a contact centre.

Facilitation of imperative skills such as Communication Skills, Conflict Resolution, Anger
Management, Quality Assurance, Computer Skills, Safety in the workplace, Contact centre
fundamentals etc.
TeleTech on the Job Training

Tele Tech University Trainer Certification