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I come with a wealth of skill, knowledge and experience in the Project Management, Operations, Call Center Support, training, coaching, training coordination, data analysis, monitoring and measursing and compiling of reports for Senior and First Line Management. I am passionate about Operations, project management, customer satisfaction and services excellence. My professional experience, have given me the industry perspective and technical expertise necessary for any future roles in a wide range of industries. I am fully computer literate, and advanced user of various professional software packages. In my career I have always been driven to balance between expected outcomes and full satisfaction of customers. I have an analytical mind, and am keen a team player who thrives in a stimulating and dynamic environment. I possess excellent communication skills, verbal and written. Based on my resume you will find that I am a highly motivated and an extremely loyal individual. I carry out my work with great pride and diligence and always according to company procedure and standards at all times. I able to multitask and am very deadline driven. I enjoy challenges and am passionate about service excellence and customer satisfaction.

Thank you very much for your consideration and time.

Yours Faithfully
Michelle Johnson Fredericks