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×I am a very dynamic individual, always seeking an opportunity to analyse complex problems and providing sustainable solutions. I have been in a service management role for the past 5 years and I am constantly looking for new and innovative ways to enhance the service experience of the organisation.
Previous work experience:
Sep 2009 - Jul 2012 Manager: Quality Assurance/Customer Experience (Absa)
May 2007 - Sep 2009 Quality Assuror (Specialist) (The Absa Contact Centre)
Jan 2006 - Jan 2007 Team leader: Vehicle and Asset Finance (Absa)
Jan 2005 - Dec 2005 Quality controller (Absa)
Education:
Dec 2012 B-Tech Business Administration University Degree NQF 7 (University of Johannesburg)
Dec 2009 Advanced Business Management: Analysis NQF 5 University Diploma (University Of Johannesburg)
