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How Sarah Collins, founder of Wonderbag, is changing lives globally

Evan-Lee Courie

Telkom's Gugu Mthembu takes African perspective to #Cannes2025 jury

Karabo Ledwaba

BizTrendsTV

RAPT BizTrendsTV: Musa Kalenga - How agentic AI is revolutioning business

All about YOU! Putting YOU in YOUth Month on Biz!

All about YOU! Putting YOU in YOUth Month on Biz!Bizcommunity.com

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Zimbabwe turns the spotlight on customer experience

Zimbabwe turns the spotlight on customer experience

23 Aug 2017

Joe Fuster

#CEMAfrica2017: ‘Remember that I'm human' - your customer

Louise Marsland 21 Aug 2017

Phakiso Tlali

#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

Louise Marsland 18 Aug 2017

Maksym Chornii © –

#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

Leigh Andrews 17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Leigh Andrews 17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –

#CEMAfrica2017: CX predictions for the future, action to take TODAY

Leigh Andrews 16 Aug 2017

Analytics is critical, but data is being left out

Analytics is critical, but data is being left out

Danny Drew 27 Jul 2017

Ekaterina Ryakina © –

Customer centricity and collaboration for all

Leigh Andrews 16 Feb 2017

Image by 123RF

eBucks rewards launches in Botswana

20 Sep 2016

Creating great customer service to elevate business

Creating great customer service to elevate business

14 Jul 2016

Heino Gehle

Disruption through the on-demand economy

1 Jul 2016

New research: How employee emotions' impact on customer experience

New research: How employee emotions' impact on customer experience

4 Mar 2015

Coping under fire

Coping under fire

Danette Breitenbach 3 Mar 2015

The responsive brand: how to handle social media

Danette Breitenbach 3 Nov 2014

Second annual global customer service survey: The findings

Second annual global customer service survey: The findings

10 Jun 2014

Big data and the consumer experience for business

Big data and the consumer experience for business

Jose Capelo 30 May 2014

Consumer trends publication - Connect with the Continent

Consumer trends publication - Connect with the Continent

30 Apr 2014

[SXSW Interactive 2014] SXSW highlights - Gary Vaynerchuk

[SXSW Interactive 2014] SXSW highlights - Gary Vaynerchuk

Mark Schefermann 1 Apr 2014

Yuppiechef creams customer service with common sense

Yuppiechef creams customer service with common sense

Sindy Peters 5 Dec 2013

Deon Scheepers

Customer experience metrics: The key to success

Deon Scheepers 3 Jul 2013

High operating costs impact customer service in Africa

4 Apr 2013

Strat planning for client service and non-planners: Cape Town, 10 April

Stratplanning 3 Apr 2013

Paul Anderson

Analysing the CRM needs of a midsize business

Paul Anderson 2 Apr 2013

Ayanda Dlamini

Africa's future is mobile

Ayanda Dlamini 11 Mar 2013

[2013 trends] Out-of-the-box branding

[2013 trends] Out-of-the-box branding

HKLM Exco Team 31 Jan 2013

The challenge of negative word of mouth: Part 2

The challenge of negative word of mouth: Part 2

Jason Stewart 13 Jun 2012

Brands behaving badly on social media

Brands behaving badly on social media

Banele Rewo 7 Jun 2012

How to contribute to Bizcommunity, from op-ed pieces to news

How to contribute to Bizcommunity, from op-ed pieces to news

Bizcommunity.com 3 Oct 2011

Bizcommunity launches new dedicated sectors, newsletters

Bizcommunity launches new dedicated sectors, newsletters

Bizcommunity.com 20 Sep 2011

Reducing stress is key to financial services providers' success

Reducing stress is key to financial services providers' success

Published by Datamonitor 14 Apr 2011