T-Systems awarded Water Affairs contract worth R67.5 million

The three-year agreement, awarded following a tender process, continues T-Systems' relationship with the DWA. The ICT provider was responsible for the implementation of a Revenue Stabilisation programme in 2010 to improve business systems and processes.

Gert Schoonbee, MD of T-Systems in South Africa, said: "We feel privileged to be yet again appointed a strategic ICT partner of the Department of Water Affairs. Our AMM methodology and implementation will undoubtedly enable the Department of Water Affairs to exploit the benefits of its SAP environment to, in turn, meet its core business objectives.

"The department of Water Affairs plays a strategic role in the sustainability and growth of South Africa. It is as a fantastic opportunity to form any part of this process through our services."

Since 2010, T-Systems has gained a thorough understanding of the DWA's key ICT requirements and subsequent operations. The successful roll-out of the Revenue Stabilisation programme offered a direct revenue value to the Department and undoubtedly the AMM implementation will offer important returns.

T-Systems AMM services will, for example, offer the following important benefits:

• A solution designed specifically to address the DWA's objectives, capitalising on an in-depth knowledge of its ICT environment and business process and objectives;
  
• Increased business satisfaction as a result of higher quality of service;
  
• Continuous exchange of ideas for enhancement and modernisation; and
  
• Predictable service delivery through defined governance structure.

T-System in South Africa's value was demonstrated through its enterprise development initiative, assisting DWA to create a Centre of Excellence (CoE) to develop its ability to support its AMM infrastructure after the term of the contract.

T-Systems' has identified a number of Employment Equity (EE) graduates who will be skilled in the AMM support arena through a combination of on-site and formal training. This initiative will not only create a pool of skills resources for the Department to use in future, but also facilitate sustainable development by introducing newly skilled resources into the market.