NCA necessitates upgrade in ERP, CRM

30 Sep 2009

“The National Credit Act has had a significant affect on businesses like ours. We recognised the need to upgrade our current system, as it is no longer meeting our needs, especially in terms of compliance with the NCA,” states Michael Swanich, credit manager at Capri Linen.

A local cookware reseller, in operation for 43 years, the company's main business is the sale of cookware on a 24-month instalment basis. This kind of business is synonymous with paperwork and the gathering of information from outside sources such as credit bureaus.

“There is no instalment sales module in the system and since this is the basis of our business, it was imperative that we found a system that could effectively manage this for us. Another motivation behind the upgrade was to move towards a paperless environment through the digital storage of data.”

Accpac ERP 500 5.5 was identified as the best fit for the company and Synergy Accounting as the implementation partner of choice due to its impressive track record in the areas of financial and distribution systems, as well as custom development services to enhance the functionality of Accpac ERP.

Providing tools for success

Synergy Accounting's MD, Ashley Regenass, says the system is designed to provide Capri Linen with all the tools for success. “The solution combines the benefits of ERP and CRM to support integrated front and back office business processes and workflow. This, together with the embedded hire-purchase management system, will improve its decision-making abilities by providing insight into what is happening within the business, enhancing collaboration between departments and facilitating improved customer relationships by providing employees with a complete and consistent view of the customer.

“The biggest benefit is that the hire purchase module is an end-to-end solution within the ERP, so there will be no integration challenges. The company will benefit tremendously from the improved functionality the suite offers, the successful implementation of which will lay the foundation for solid future growth,” concludes Regenass

Softline Accpac is a provider of business management solutions including financial, distribution, service management, retail, warehouse management, manufacturing and CRM to the mid-range market. Its solutions are delivered to 130 countries through a global network of solution providers, including over 150 throughout Africa.