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Retail

Before you can say Phalaenopsis

Coinciding with Retail Congress Africa, Deloitte released its African Powers of Retailing report, the first in what will be an annual series where the professional services firm will track the progress of the top African-listed retail performers on the continent. According to the report, South African retailers have dominated the Africa region, accounting for all 10 of the continent's top 10 retailers.

Retail entrepreneurs featuring this week include Johann Vorster of Clover, Master Entrepreneur category winner of the EY World Entrepreneur Awards 2015 and Schalk Nolte, CEO of Entersekt - SA's fintech gem that's making it safe for millions to bank and shop online.

SA Florist launched its 'Same-Day All-Day' delivery service called Zoom Bloom. Founder Nicholas Wallander says: "No more 12 o'clock cut-offs, no more wondering when the flowers will arrive. Order between 9am and 4pm and we'll have them there before you can say Phalaenopsis."

As part of her TrendTalk series, Louise Marsland expresses her opinion on Amazon's new 'billboard' book store, questioning whether it's a new disruption for the book publishing industry or just a giant interactive billboard for Amazon...

Jessica Taylor, Retail Editor (@Biz_Retail)
Comment online in our ed's column archive. Go mobile with apps and m.bizcommunity.com. Engage with us on Twitter, Facebook, LinkedIn and Google+. Subscribe to YouTube and via RSS. Send all your retail news and event invitations to retailnews@bizcommunity.com, exclusive opinion pieces to contributors-retail@bizcommunity.com and international news to internationalnews@bizcommunity.com. Read "How to contribute to Biz, from op-ed pieces to news".




Weekly top stories
Deloitte releases African Powers of Retailing report
The top 25 African retailers have a presence in 21 countries on a continent where strong economic progress over the past decade is reflected by the fact that 10 of these leading retailers now come from countries outside the traditionally dominant South African market... read


Cartier CEO to step down

Luxury goods group Richemont announced on Friday that Stanislas de Quercize, CEO of Cartier, has requested that he be allowed to step down from his current position and from the group management committee for personal reasons... Read

SA Florist pioneers on-demand economy

Pioneering the on-demand economy in South Africa, SA Florist has launched its 'Same-Day All-Day' delivery service called Zoom Bloom... Read

[TrendTalk] Amazon's new 'billboard' book store

Louise Marsland

Amazon just opened its first book store in Seattle stocked with books at the same discounted price as on its website. Is this a new disruption for the book publishing industry or just a giant interactive billboard for Amazon..? Read

KFC reveals new modern store concept

Earlier this week, KFC revealed the first glimpse of the fast food restaurant chain's contemporary new store design - the first of its kind both locally and internationally... Read

Entersekt: SA's fintech gem making it safe for millions to bank, shop online

All those times you pay your monthly rent online or buy those must-have blue jeans through Superbalist, you're probably doing so without worrying about your identity or money getting stolen. Little do you know, however, you most likely have South African fintech company Entersekt to thank for that peace of mind... Read

Winners of the 2015 EY entrepreneur awards

Ernst & Young (EY) has named the winners of the 2015 Southern Africa World Entrepreneur Award Programme in the Master, Exceptional and Emerging categories... Read

[Retail Congress Africa] Twelve trends impacting the retail environment

Jessica Taylor

On day one at Retail Congress Africa, veteran retailer Bernie Brookes, recently appointed CEO of Edcon, gave a fascinating keynote address on The Customer and the Environment Today and in the Future, speaking about digital disruption and its implications, with a special focus on trends that are having an impact on retailers across the globe... Read

Diners Club Winemaker of The Year finalists announced

The nine finalists who have been shortlisted for the 2015 Diners Club Winemaker of The Year Award have been announced: five for Winemaker and four for Young Winemaker... Read

What drives consumer conversation on social media?

Sub-Saharan African consumers see the value of new payment solutions and are demanding more innovative ways to pay, MasterCard has disclosed at Retail Congress Africa in Cape Town... Read

Focus on Communications
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CRM
Creating a better online experience for consumers
South Africans are embracing disruptive technology at a rapid rate, particularly in relation to business, innovation and technology, but the industry is not tracking against the rest of the world in this area... read
Consumers' loyalty tempered by brand experience
In its latest Iconic Brands research survey, Ask Afrika has identified four types of loyalists and anti-loyalists that display varying behavioural patterns when it comes to brand loyalty... read
Distribution
Market developments sets CEP sector to boom
A boom is expected in the courier express parcel (CEP) industry due to two market developments. The first, a game-changing innovation... read
E-commerce
Building customer loyalty in online retailing - a primer

Rohan Ayyar

One of the toughest challenges that e-commerce businesses and online retailers face is earning customer loyalty. A face-to-face interaction at a brick and mortar store has a far higher chance of building a real connection with a customer than a fleeting online interaction does... read
Mobile shopping a hard sell

Tanya Farber

While mobile penetration is growing, shoppers still shy away from online shopping using cellphones... read
Exhibitions & Events
Family teams compete in Spur competition
Teamwork, plenty of fun and getting creative with food were the order of the day at the Secret Tribe Chief Cook competitions. The events were part of a competition for Spur's loyal Secret Tribe members - an exclusive club for kids aged 12 years and younger... read
Fashion, Clothing & Textiles
'Fast fashion' dumped for rags with conscience

Tanya Farber

Bling is still king, but consumers are increasingly on the lookout for ethical brands... read
Fashion police - protect your products, protect your brand

Thomas Schmidt

In the clothing industry, various forms of mimicry from the confusingly similar logo applied to competing products, to the seemingly perfect copies, can dilute the distinctiveness of a brand... read
FMCG
Dinner with Style comes to Cape Town
The entrepreneurial fashion duo behind The Good Sir, Theo Ngobeni and Zano Sithetho, recently brought their Dinner with Style series - which was launched in Sandton in July - to Cape Town. read
Franchising
Locals vote Roman's 'Best Pizza'
Roman's Pizza has won several local awards, including Best Pizza at the Best of Ekurhuleni Reader's Choice Awards, where residents are encouraged to nominate the 'best of the best' in their area; and Best Pizza in the Rekord's Best of Pretoria Award... read
The hybrid consumer - a growing trend
The rise of the 'hybrid consumer' is an emerging and growing trend with significant implications for the South African franchising industry... read
Hospitality
Ocean Basket cans wine-listing fees
It has been confirmed that Ocean Basket really is doing away with its wine-listing fees... read
In-store Media
In-store platforms market US cosmetics brand's launch in SA
Benefits Cosmetics, from San Francisco, has launched in South Africa... read
Manufacturing
Liquidated firm looks at rejoining SA bourse

Mark Allix

Clay brick manufacturer Brikor said on Monday it was the first JSE-listed firm to have come out of provisional liquidation... read
Heavyweight speakers to address Manufacturing Indaba Western Cape
The Manufacturing Indaba, which will take place on Friday, 6 November, 2015, at the CTICC, brings a stellar line-up of speakers to Western Cape manufacturers looking to grow their businesses... read
Packaging
Mondi and Sappi repackage and redesign themselves

Mark Allix

Mondi Group will buy 95% of South Korean flexible packaging company KSP and related interests, expanding its global packaging business, the international packaging and paper manufacturer said on Monday... read
Packaging withstands the test of time

Issued by Pyrotec

The marketing world is awash with new techniques for crowdsourcing, connecting and socially interacting with products, brands and people. However, while it seems that most things have gone digital, packaging has firmly withstood the test of time... read
Regulatory
'Big chains keep blacks out of loop'

Nompumelelo Magwaza

Controversial political party Agency for New Agenda is hauling South Africa's five major retailers to court for racial discrimination and is threatening to scupper a trillion-rand business deal. read
Retail Marketing
[Biz Takeouts Podcast] 156: Where we stand on programmatic RTB buying
On the latest Biz Takeouts Marketing and Media Radio show, host Warren Harding interviewed Paula Raubenheimer from SouthernX... read
Leveraging big data for better business decisions in marketing departments

Gary Allemann

Big data and the benefits it can deliver for business is a hot topic, particularly for marketing departments where big data promises to deliver deeper customer insights... read
Win a one-carat black diamond with Pongrácz
Pongrácz, the Méthode Cap Classique, is celebrating 25 years by giving bubbly lovers the opportunity to acquire their own one-carat black diamond... read
Sales
Spurt in retail sales boosts Truworths
CAPE TOWN - Shares in Truworths International ramped up strongly on the JSE yesterday after the fashion retailer posted sprightly sales growth figures for the first 18 weeks of trading in its new financial year... read
Technology
Customer expectations driving the future of payments

Mark Elliott

From the way we communicate and manage our health to how we pay for things, innovative technologies impact almost every aspect of our life... read
International
TAG Heuer to launch $15,000 smartwatch next week
GENEVA - Luxury Swiss watchmaker TAG Heuer will next week launch a smartwatch aimed at taking on the Apple Watch, but with an asking price of $15,000, the company chief said in an interview published on Sunday... read
Apple sees off bag-search US lawsuit
SAN FRANCISCO - Apple has defeated a class action lawsuit from its California store employees seeking back pay for the time taken to undergo checks of their bags when leaving for the day... read
Heineken moves to take full control of Jamaican brewer
THE HAGUE - Dutch beer giant Heineken announced late on Friday it was moving to buy up all outstanding shares of Jamaican brewer Desnoes & Geddes to gain 100% control of the company... read
Groupon takes fresh hit as new CEO outlines strategy
SAN FRANCISCO - Take another discount on the stock price: Groupon fell hard on Wednesday as the company's new chief executive laid out his strategy in the face of a weakening sales... read
M&S posts falling net profit, clothing sales
LONDON - British retailer Marks and Spencer, regarded as a barometer of UK consumer demand, posted sliding net profit on Wednesday on tumbling clothing sales and a poor international performance... read
Amazon opens first physical bookstore
SAN FRANCISCO - US online giant Amazon, which has led the bookselling industry's shift to the Internet, opens its first physical bookstore on Tuesday... read
Guinness to pour vegan-friendly pints from 2016
LONDON, UK: Vegans and strict vegetarians will soon be able to sup a hearty pint of the black stuff, after Guinness revealed it will remove fish guts from the brewing process. read
More International
Lifestyle
Food for thought at the Spier Secret Festival

Ruth Cooper

Perfectly poached eggs, ox heart tartare, blue cheese braai broodjies, sun-dried tomato silkworms, Sriracha soft serve, unorthodox wine tastings, cheese-making demos... read
New appointments
  • New CEO for Media24's e-commerce division - more info

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Jobs offered
Lecturer - Industrial Engineering - Western Cape
Stellenbosch University currently seeks to appoint a suitably qualified and experienced lecturer: Industrial Engineering (Ref. ING01/352/1015). Applications close: 9 November 2015 Read more >>

Retail Assistant - Luxury Brand - Cape Town
Work in high-end retail and develop export management of SA luxury leather brands as a sales manager. Build on your career in retail. Read more >>


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New events to diarise
Bridal Fair at The Oyster Box Hotel
SA Bridal Fairs - 15 Nov 2015, Umhlanga


Angola Procurement, Supply Chains and Logistics
AfriClan Conferences - 16 Nov 2015 to 17 Nov 2015, Luanda


Service design fundamentals Cape Town
DesignThinkers Group - 19 Nov 2015, Cape Town


2015 Gambling Indaba Conference and Expo
Gambling Indaba - 22 Nov 2015 to 24 Nov 2015, Cape Town


SASDC Synergy Conference 2015
SASDC - 23 Nov 2015 to 24 Nov 2015, Johannesburg


Fleet management course
TransAuto Academy - 23 Nov 2015 to 26 Nov 2015, Johannesburg


Melrose House Antiques and Vintage Fair
Melrose House Antique Fair - 16 Dec 2015, Pretoria


South Africa Forex Expo
Savannah Services - 5 Feb 2016 to 6 Feb 2016, Johannesburg


The 3rd Annual Smart Procurement World WC 2016
Smart Procurement World - 1 Mar 2016 to 3 Mar 2016, Cape Town


Commercial Equipment Africa Exhibition 2016
Guangdong Grandeur International Exhibition Group - 5 Aug 2016 to 7 Aug 2016, Johannesburg


Upcoming events
Retail Credit Conference 2015
Trade Conferences International - 11 Nov 2015 to 12 Nov 2015, Johannesburg


Township Business Conference and Expo
Moshate Media - 11 Nov 2015 to 13 Nov 2015, Johannesburg


Quotes
Tony Robbins
"If you do what you've always done, you'll get what you've always gotten."
Norman Vaughan
"Dream big and dare to fail."
Rosa Parks
"I have learned over the years that when one's mind is made up, this diminishes fear."
Jamie Paolinetti
"Limitations live only in our minds. But if we use our imaginations, our possibilities become limitless."
Joshua J. Marine
"Challenges are what make life interesting and overcoming them is what makes life meaningful."

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  Twitter
@NeilRetail
Sentimental or rational: The Christmas conundrum for brands. https://t.co/E0lilc8tm5 - Mon Nov 09
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Inside Retail chats with the newly appointed CEO of Eagle Boys Nick Vincent https://t.co/V2k0MbpXe7 - Mon Nov 09
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