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GLOBAL

Tailoring the customer experience boosts online sales

Annual online retail or "e-tail" sales now exceed $19 billion in Canada, AUS$21 billion in Australia, US$410 billion in the United States and US$1 trillion in China...

By Michael J. Armstrong and Narongsak (Tek) Thongpapa 31 Oct 2017

UNITED STATES

Report reveals customer aftermarket is afterthought for manufacturers

A new report reveals discrepancies in how manufacturers and retailers view and approach post-purchase revenue, profit and relationship-building opportunities in the aftermarket service sector...

12 Oct 2017

SOUTH AFRICA

Dove blunder highlights the need for ethical transformation

The recent social media storm over Dove's latest advertising campaign bears testimony to the increasing power of social media platforms and how brands are being held accountable for their every move...

By Madelain Roscher 11 Oct 2017

SOUTH AFRICA

Dove apologises for 'racist' whitewashing ad, social media won't accept

NEWSWATCH: Dove comes out unclean after apologising for its latest advertising campaign that depicted a black woman turning white after using its shower cream...

By Jessica Tennant 9 Oct 2017

GLOBAL

Is it time for your brand to evolve?

All brands eventually need to evolve as the world changes, but to different degrees and at different paces. How do you know your brand is ready?

By Jessica Edgson 3 Aug 2017

SOUTH AFRICA

#CSIMonth: The sustainability of bag advertising

Sacatelle founder, Ikey Bensimhon talks about the brand sustainability of bag advertising - they're walking billboards, when you think about it - and the success of branded bags in a world that's slowly moving away from disposable plastic...

By Leigh Andrews 11 Jul 2017

UNITED STATES

Catalina launches purchase-based digital coupon solution

Personalised digital media company Catalina is introducing to the US a new purchase-based digital coupon...

29 Jun 2017

SOUTH AFRICA

Posh on a budget: Victoria Beckham teams up with Target

NEW YORK - The Victoria Beckham clothing range for Target is flying off the shelves, the latest high-fashion, high-street collaboration seeking to widen market appeal - even if not everyone is impressed...

11 Apr 2017

SOUTH AFRICA

eBay founder pledges US$100m for global journalism

WASHINGTON - eBay founder Pierre Omidyar's philanthropic foundation pledged Wednesday to donate $100 million over three years to support "independent media and investigative journalism" worldwide, while tackling "misinformation and hate speech"...

6 Apr 2017

SOUTH AFRICA

Pinterest lets phones spy eye-catching items

SAN FRANCISCO - Pinterest on Wednesday infused more machine smarts into its online bulletin boards, pushing harder into e-commerce by enabling people to use smartphones to identify products they might wish to pursue...

9 Feb 2017

SOUTH AFRICA

Is your website driving away customers?

US consumers in particular are very discerning when shopping online, so much of the global ecommerce research stems from there, but it's more than just a 'Western concern'. Here's why African business should take online shopping cart abandonment into account locally and when selling to an international market...

By Leigh Andrews 7 Oct 2016

UNITED STATES

Loyalty and reward program data capture solutions for retailers

Data capturing is one of the most cumbersome tasks for any retailer! And as such the retail industry is passing through a transitory phase; where things are evolving dynamically and customers are demanding the best.

By Ritesh Sanghani 9 Jul 2015

UNITED STATES

Pinterest adds shopping with 'Buyable pins'

SAN FRANCISCO, US: Pinterest said on Tuesday it is diving into e-commerce with "pins" that let people buy items they like at the popular online bulletin board.

4 Jun 2015

UNITED STATES

Free retail fraud conference in New York in September

NEW YORK, USA: Retail Knowledge will stage a free conference on Retail Fraud in New York on 24 September 2015, in association with the National Anti-Organised Retail Crime Association of America NAORCA...

21 May 2015

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