IT Support Technician

Job description

• Diploma or NQF Level 6 qualification in Computer Science, IT Systems Support, or a related field.
• Up to 3 years of experience in IT user support, Microsoft Azure Cloud, and Microsoft 365.
• ISO27001 – Information Security Management Systems Certification (ISMS).
• Microsoft Desktop Support Administrator Certification.
• MCSE – Cloud Platform and Infrastructure certification.
• ITIL Practitioner certification.
• Knowledge of ITIL service management processes, hardware and software troubleshooting, and cloud solutions.

• Provide first-line technical support to end users on hardware, software, and cloud-related issues.
• Deliver effective technical support and resolve IT service-related problems.
• Manage end-to-end query resolution and identify opportunities for continuous service improvement.
• Perform on-site and off-site hardware, software, and cloud platform updates and repairs.
• Troubleshoot and repair computer systems and IT infrastructure across the organisation.
• Follow ITIL service management processes and update the IT service management application with relevant progress.
• Provide equipment setup and configuration support for new employees.
• Repair and maintain system applications to ensure IT services remain operational and accessible to end users.
• Adhere to IT asset management policies and procedures when handling IT equipment.
• Collaborate with IT teams to troubleshoot and resolve technical issues.
• Provide after-hours standby technical support on a rotational basis.
• Maintain technical knowledge and stay updated on new technologies and IT advancements.
• Communicate technical information and solutions effectively to internal and external stakeholders.

Requirements

• Asset management
• Customer service
• Hardware
• Software
• Technical support
• Troubleshooting

Company Description

Our client is a Leading Full-Service Legal Firm.