Sales Support Administrator

Job description

Checking and approving of jobs across all buy out divisions

• Delivery date
• Comments
• Description
• Margins
• Sub cost types
• Unit costs i.e. ensuring each cost type has a unit cost loaded
• Supplier
• COD or 30 day supplier
• Artwork
• Tracking of all orders, gifts, clothing, bags, stock and local
• Ordering, following up and tracking products on timelines using Sync
• Updating all timelines and changing status as required
• Ensuring deliveries/collections are scheduled to meet customers delivery date
• Scheduling delivery of samples to customer timeously
• Send all relevant paperwork to inventory WIP team and double check it is correct against Sync
• PPO’s/PO’s
• Artwork
• Delivery notes
• Distributions

Assist CRM when possible, on quotes, sourcing, customer query, pricing etc i.e. if a person is absent or under pressure.
Ensure that delivery dates are always tracked and achieved. Making sure if delivery date cannot be met to always communicate it to the relevant people via email

• All correspondence to clients and internal staff and suppliers to be done via email
• Fill in the comment section or attach email on job when following up.
• Sourcing of goods when required under instruction from head of department liaise with branders and vendors on all outstanding jobs
• To insure all your jobs are updated and tracked daily
• Ensure all the PPO's and PO's processed are correct and relay/escalate any incorrect information
• To follow up on all components and processes to ensure timelines are not missed and timelines that are missed are variance and escalated
• Check delays on raw materials. - If a buyout requires alterations
• Ensuring all steps are ticked off and all tasks are completed daily
• Ensure that all jobs are varianced and changes to delivery date are communicated
• To communicate the amount of work be it to little or too much to remain dynamic
• To do all follow ups via email, as well as internal correspondence
• To attach all relevant paperwork to sync job
• If goods idle for a long time this must be followed up so goods can move with correct documentation
• Make service calls to clients in a professional manner once order is delivered.
• Further information
• Satisfaction (product/service)
• Delivery of their order
• Returns to relevant suppliers
• Samples
• Duplicate orders
• Rejects

Filing credit notes and attaching to job as well as keeping record of all returns in return book
Maintaining a professional relationship with the customer
It is the sale support buyer’s responsibility to check on a job till invoiced off sync

Requirements

• Grade 12
• Excellent communication skills
• Excellent Ms Office
• Administrative skills
• Work under pressure
• Knowledge of sync

Posted on 07 Sep 11:15, Closing date 6 Oct