Midlevel Social Media Manager

Reporting to the head of social, the Mid-level Social Media Manager leads day-to-day execution on assigned client accounts, is responsible for content planning, community management, scheduling, and reporting to a consistently high standard. This role works closely with the senior social strategist to implement strategy and feeds real-world platform and audience learnings back into the strategic layer.

 Key accountabilities

Content and community:

•     Plan, write, schedule, and publish social content across platforms in line with client strategy and brand guidelines.
•     Manage community: moderation, engagement, crisis monitoring, FAQ maintenance, and live coverage.
•     Develop and manage content calendars weekly, monthly, and by campaign.
•     Proof copy and content against brand voice, tonality, and strategy documents.
•     Stay current with platform updates and apply best practices to client content.

Insights and collaboration:

•     Pull, interpret, and present social performance reports; surface insights and optimisation recommendations.
•     Track sentiment, audience behaviour, and competitor activity.
•     Contribute ideas and platform knowledge to monthly and campaign brainstorms.
•     Support paid social trafficking: ensure correct assets, links, and targets reach media partners.
•     Feed execution-level learnings and audience signals back to the senior strategists.

Essential:

• Applicants must be based in Durban or be able to relocate
• A recognised diploma or degree in marketing management, digital marketing, communications/media studies, journalism, or similar
• 2–4 years of social media management experience gained in a traditional agency environment.
• Solid content planning and scheduling across major platforms.
• Working knowledge of social analytics tools.
• Strong attention to detail.
• Comfortable managing multiple accounts.
• Reliable, organised, and proactive.

Advantageous:

•     Copywriting ability — social-first, tonally flexible.
•     Experience contributing to creative brainstorms.
•     Familiarity with paid social trafficking.

Posted on 06 Nov 20:30, Closing date 5 Jan