Account Executive

Social Places is an award-winning marketing technology agency based in Century City, Cape Town, operating since 2015. We have created proprietary marketing and CRM software that allows our clients to manage their digital eco-system across a range of digital platforms from a single dashboard.
Our products and services are used in 42 countries by many of the world’s largest franchise brands.We are a team of 60+ passionate, intelligent and hard-working individuals. We have a flexible working environment and a great team culture, and we are looking for ambitious team members to help scale our business further globally.

About the role:

Social Places is hiring an Account Executive in Century City, Cape Town. It is a dynamic, hands-on role that combines supporting the Account Management team with owning a portfolio of smaller accounts, and it calls for relationship management, operational excellence, strong communication and real problem-solving.

Responsibilities

AM support:

• Handle day-to-day client communications, including but not limited to, operational requests.
• Brief, manage and update client requests using project management tools.
• Oversee client support tickets and ensure timely resolution of inquiries via helpdesk platform.
• Conduct regular client follow-ups on pending tasks, to maintain strong relationships and ensure client satisfaction.
• Monitor and track client feedback via comprehensive meeting note taking, ensuring it is communicated to the appropriate internal teams for action.
• Assist with the client retention efforts as needed.
• Assist with the preparation of reports and presentations for client meetings.
• Coordinate and schedule meetings between Account Managers and clients, ensuring all necessary materials are prepared in advance.

Client management:

• Manage a small portfolio of clients focusing on product adoption and contract renewals.
• Manage day-to-day client tasks and inquiries, ensuring prompt and effective responses.
• Assist in the client onboarding process.
• Monitor and report on account performance and metrics to track progress and identify areas for improvement and upsell opportunities.
• Address and escalate client issues and concerns promptly to ensure resolution.
• Maintain detailed records of client interactions and project progress to track milestones and deliverables.

Qualifications:

Required

1. 1–2 years of experience in digital marketing, SaaS or client services.
2. Proven track record of successfully managing client relationships and delivering exceptional client service.
3. Excellent communication skills, both written and verbal.
4. Strong organizational skills and attention to detail, with the ability to manage multiple tasks and projects simultaneously.

Advantageous:

• Proficiency in project management tools like Monday.com and CRM software.
• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

Requirements:

• Must have reliable transportation for in-office days, occasional client meetings or events.
• Flexible schedule to accommodate occasional client calls or urgent requests outside regular business hours.

Behavioral competencies:

• Effective communication
• Conflict resolution
• Self starter
• Collaboration and adaptability
• Time management and attention to detail
• Resilience
• Professionalism

Apply via this link:

https://forms.monday.com/forms/8736230b794d0cb32979c1f7d2f55fc1?r=use1

Posted on 11 Sep 09:33, Closing date 9 Nov