Front of House Showroom Coordinator

Job description

About the Role
We are seeking a professional, energetic, and customer-focused Front of House Showroom Coordinator to be the face of our showroom. This role is responsible for creating a welcoming and engaging experience for all visitors while ensuring the showroom operates efficiently and presents our brand to the highest standard.

The successful candidate will combine excellent interpersonal skills with strong administrative abilities, creating a seamless customer journey from arrival to departure.
Key ResponsibilitiesCustomer Experience

• Welcome and assist all showroom visitors in a professional and friendly manner.
• Ensure every customer receives a positive first impression of the business.
• Provide refreshments and maintain a warm, inviting environment.
• Direct visitors to the appropriate sales consultants or departments.
• Manage customer enquiries in person, via telephone, and email.

Showroom Management

• Maintain the overall appearance, cleanliness, and presentation of the showroom.
• Ensure all display areas are neat, well-stocked, and visually appealing.
• Coordinate meeting room bookings and visitor arrangements.
• Monitor showroom supplies and arrange replenishment where required.

Administration & Coordination

• Manage the main switchboard and incoming communications.
• Handle courier collections and deliveries.
• Assist with diary management, appointments, and customer bookings.
• Maintain visitor registers and relevant records.
• Support the sales and management teams with general administrative tasks.

Brand Ambassador

• Represent the company in a professional and positive manner at all times.
• Create a premium customer experience aligned with the company's values and standards.
• Build positive relationships with customers, suppliers, and colleagues.
• Support showroom events, launches, and promotional activities when required.

Requirements

Minimum Requirements

• Excellent verbal and written communication skills.
• Strong administrative and organisational abilities.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Well-presented, professional, and confident demeanour.
• Ability to multitask and work effectively in a fast-paced environment.

Preferred Attributes

• Passion for delivering exceptional customer service.
• Strong attention to detail.
• Positive attitude and solution-oriented approach.
• Ability to engage professionally with a diverse range of customers and stakeholders.
• High level of personal accountability and reliability.

Posted on 16 Oct 11:51, Closing date 15 Dec