Aftersales & Sales Administrative Assistant

Job description

About the role
We are seeking a proactive, organized, and detail-oriented Aftersales and Sales Administrative Assistant to provide comprehensive administrative support to both our sales and aftersales departments. The successful candidate will play a key role in ensuring efficient operations, delivering excellent customer service, and maintaining accurate sales and service records.

Key responsibilities

Sales administration:

• Process sales orders accurately and efficiently.
• Prepare quotations, sales documentation, and customer correspondence.
• Maintain customer databases and sales records.
• Follow up on customer inquiries and sales leads.
• Assist with sales reporting and performance tracking.
• Coordinate with operations and logistics teams to ensure timely order fulfillment.

Aftersales administration:

• Process service-related documentation, job cards, invoices, and warranty claims.
• Maintain accurate service and customer records.
• Liaise with technicians, suppliers, and customers regarding service updates.
• Monitor outstanding service jobs and ensure timely completion.

General administrative duties:

• Prepare reports, maintain filing systems, and ensure accurate record keeping.
• Support management and departmental teams with administrative tasks.
• Deliver exceptional customer service to both internal and external stakeholders.
• Assist with stock and parts administration when required.

Requirements

• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Excellent communication and interpersonal skills.
• Strong organizational, time-management, and multitasking abilities.
• High level of accuracy and attention to detail.
• Ability to work effectively in a fast-paced environment and meet deadlines.

Posted on 16 Oct 13:00, Closing date 15 Dec