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Adapt or disrupt Taste Holdings has announced the location of its third Starbucks store in South Africa, where coffee people in Menlyn Maine, Pretoria can look forward to 100% Arabica coffee and some of the rarest single-origin, small-lot coffees, prepared through a variety of brewing methods, such as siphon, pour over and the Clover brewing system. In response to the waste epidemic that sees 100bn single-use coffee cups thrown away each year, local brand Ecoffee Cup launched in SA today, offering a stylish range of reusable and recyclable takeaway cups. Nidal Kamouni of PCCI Group explains how self-service improves customer satisfaction. He believes that "the customer experience landscape is ripe for disruption, with companies slowly making progress toward more seamless and simpler customer experiences," as well as increasing their focus on making self-service easier. And Leigh Andrews interviews Lisa Currey of Hamiltons Advertising on how to grow a business in the rapidly evolving world of FMCG retail and advertising. For more articles relating to women in business, follow our #WomensMonth special section. Next up: the skilful Heather Moore of design company, Skinny laMinx... Jessica Tennant, Retail Editor (@Biz_Retail)
Comment online in our ed's column archive. Go mobile with apps and m.bizcommunity.com. Engage with us on Twitter, Facebook, LinkedIn and Google+. Subscribe to YouTube and via RSS. Send all your retail news and event invitations to retailnews@bizcommunity.com, exclusive opinion pieces to contributors-retail@bizcommunity.com and international news to internationalnews@bizcommunity.com. Read "How to contribute to Biz, from op-ed pieces to news". | Weekly top stories |
Ecoffee Cup, a local South African brand has launched today, Monday, 15 August, a unique range of reusable and recyclable takeaway cups that are also stylish, in response to the waste epidemic that sees 100bn single-use coffee cups thrown away each year... Read | Nidal Kamouni The method of delivery of the customer service experience needs to be continually updated to match the desires and expectations of an ever-changing customer base and that is why the customer experience landscape is ripe for disruption... Read | Taste Holdings and Starbucks have announced the location of their third store in South Africa... Read |
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|  | Leigh Andrews Think of your favourite local fresh food advertising, like that of Food Lover's Market and FreshStop, and chances are the brand work was created by the fittingly named Lisa Currey, managing director of Hamiltons Advertising. Here's a taste of her business success... read | |
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 | By exposing small farmers to big retailers, the Eastern Cape Rural Development and Agrarian Reform Department hopes to create 10,000 direct and indirect jobs annually... read | | |
 | Katharine Child The proposed sugar tax will leave a sour taste in the beverage industry, which says it believes that the resultant drop in sales will result in thousands of job losses... read | |  | Robert Laing UK-focused investment group Brait's share price plunged as much as 10% to a low of R110.33 on Wednesday, after it reported that the pound's Brexit plunge had caused its rand-denominated net asset value to fall... read | |  | Colleen Goko Furniture manufacturer and retailer Steinhoff's bold move into the US with a $2.4bn bid for Mattress Firm Holdings announced on Monday took analysts by surprise, because... read | |
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 | Danone has awarded Imperial Logistics group company, Tanker Services, a two-year, regional transport contract, encompassing the collection of fresh milk directly from dairy farmers... read | | |
 | JLL South Africa has released its Q2 2016 research reports for the Johannesburg retail market, office market, and industrial market, as well as the Cape Town office market... read | | |
 | Issued by ACDOCOSA Specialist consumer packaged goods brand-custodian distributor, ACDOCO South Africa, in partnership with the Dis-Chem Foundation, has donated R400,000 worth of LifeStyles Condoms by Ansell to different NGOs across South Africa... read | | |
 | When the Produce Marketing Association (PMA) opens its sixth annual Fresh Connections: Southern Africa Conference and Expo on 17-18 August read | |  | Wine Menu will present The Unusuals Wine Festival at The Wanderers Club, Illovo on Thursday 18 August from 18.00. The festival will feature some of South Africa's unique varietals. read | | |
 | According to research done by Thebe Reed Exhibitions, local entrepreneurs see the agriculture, services, and automotive industries as some of the sectors with the most growth potential... read | |  | Flavoured milk volumes increased during 2015, somewhat making up for the lower than average performance during 2014, and the saw a degree of consolidation in 2015, with a number of smaller, localised players exiting the category... read | | |
 | The World Wide Fund for Nature South Africa and Woolworths have announced a second five-year partnership, following the success of the first three-year sustainable business partnership... read | |  | Tshepiso Mokhema Dupont's Pioneer unit hopes to expand its hybrid corn seed partnership with African governments and aid groups, to Tanzania, after setting up programmes for farmers to use its seed in Ethiopia and Zambia... read | | |
 | Linda Ensor US chicken-in-bone exports to SA have so far neither met expectations nor come near the maximum level allowed for under the quota agreement thrashed out between the US and South African governments earlier this year... read | | |
 | Fifi Peters KAP Industrials followed in the footsteps of its biggest shareholder, Steinhoff International, on Wednesday, with the announcement it would acquire Safripol, the South African manufacturer of plastics, for R4bn... read | |  | Ntsakisi Maswanganyi The manufacturing sector, which accounts for about an eighth of SA's economy, grew 4.5% year on year in June following a revised increase of 3.9% (4%) in May, Statistics SA data showed on Thursday... read | |  | Ntsakisi Maswanganyi Manufacturing production is expected to have continued to increase, but at a slower pace in June year-on-year compared to May... read | | |
 | Organic online retailer, Faithful to Nature has entered into an industry safeguarding partnership with Topic, a consumer-led NPO that uses laboratory testing as well as farm and factory visits to establish whether ingredients are verified and label claims accurate. read | |  | Issued by Pyrotec While above-the-line marketing can raise awareness about promotions and drive people to the store, packaging is often one of the final opportunities to convert awareness into sales... read | |  | Issued by Pyrotec Fuel Set FCC, a fuel conditioner manufactured in Australia, has been successfully brought on-stream in 14 countries across the European Union and Eastern Europe... read | | |
 | There'll be less salt in the processed foods South Africans eat from Thursday‚ but‚ the Heart and Stroke Foundation SA said‚ our eating habits still have to change... read | | |
 | New retail sales data from consumer insights specialist Nielsen presented a far more positive picture of consumer spending than that of the current fairly negative South African consumer confidence levels ... read | | |
 | Ntsakisi Maswanganyi Does the South African business community have a newfound spring in its step after limping along a minefield of economic crises? read | |  | Wynand Smit Call and staff costs are some of the biggest expenses in the contact centre... read | | |
 | Tsogo Sun hosted its third Supplier Showcase for nearly 50 SMMEs. The supplier showcases are aimed at providing development and market access... read | | |
 | Lesedi Seforo Scepticism around the proposed tax bills have be allayed by the proposals made following public comment... read | |  | Nicci Botha The JSE Exchange Hub Cape Town, which was launched on 12 August, is part of the exchange's strategy to enhance its service to clients in the city and build new relationships... read | |
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| | | Design thinking for brand buildingVega School - 8 Sep 2016, Durban | 8 Sep 2016 to 9 Sep 2016, Johannesburg | 8 Sep 2016 to 9 Sep 2016, Pretoria | 8 Sep 2016 to 9 Sep 2016, Cape Town |
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|  Get fresh insight and solutions on how to reach and engage with low-income consumers! Meet members from a real Stokvel and understand informal trade and more. Read more >>
 Advisory Panel member Eddie Moyce, Chief CX Officer, MTN highlights the Human element of CXM at the 5th Customer Experience Management Africa Summit in 17 - 18 August 2016. Register now. Read more >>
 Fresh Connections: Southern Africa Conference & Expo has announced an exciting line-up of local and international speakers for the August 2016 event at the CSIR in Pretoria. Read more >>
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| Theodore Roosevelt "Do what you can with all you have, wherever you are." Franklin D. Roosevelt "The only limit to our realisation of tomorrow will be our doubts of today." Unknown "You learn more from failure than from success. Don't let it stop you. Failure builds character." Johann Wolfgang von Goethe "Knowing Is not enough; we must apply. wishing is not enough; we must do." Norman Vaughan "Dream big and dare to fail." |
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