Retail, Associations, Banking & Finance, Brand News, Cold Chain, Commercial Property, CRM, CSI, E-commerce, E-Commerce Awards, Exhibitions & Events, Fashion, Clothing & Textiles, FMCG, Franchising, Green Sustainability, Health & Safety, Hospitality, Import/Export, In-store Media, Informal Retailing, Manufacturing, Merchandising, Packaging, Refrigeration, Regulatory, Research, Retail Marketing, Retail Services, Retail Trends, Retailers, Sales, Security, Shopfitting, Supply Chain, Technology, Training, Trends |
How to anger online customersThis week we touch on things making the online consumer sad and glad. First up, on the 'sad' end of the scale, is the 'online sale of a lifetime' that angered many - clothing store Mango customers after a 'technical issue' lead to an unbelievable R1 sale. The sadness came when all orders on those products were cancelled. Instead of honouring the erroneously priced orders and keeping those customers, there was a lack of social media response to complaints and an email stating "We advise you to check all the details provided when you placed your order and to try and place the order again". Still in the realm of all things online, Johan Dekker, head of payments in Africa at PayU EMEA says the electronic funds transfer or EFT is making a comeback as it is cost effective and breaks down significant barriers to entry related to online shopping. With this in mind, the world's first Fairtrade webstore has launched, with Cape Town-based Fairtrade South Africa pioneering the move as the global organisation's first marketing and business development set up in a developing country. Visit the online shop, currently virtually stocked with wine to see how local innovation keeps customers happy, especially as chocolate, tea and spices will be added to the inventory later this year. Jessica Taylor, Retail Editor (@Biz_Retail)
Comment online in our ed's column archive. Go mobile with apps and m.bizcommunity.com. Engage with us on Twitter, Facebook, LinkedIn and Google+. Subscribe to YouTube and via RSS. Send all your retail news and event invitations to retailnews@bizcommunity.com, exclusive opinion pieces to contributors-retail@bizcommunity.com and international news to internationalnews@bizcommunity.com. Read "How to contribute to Biz, from op-ed pieces to news". | Weekly top stories |
|  | Shoppers are outraged after clothing store Mango listed a range of products for R1, before cancelling all orders on those products... read
|
|
| | |
 | On the latest episode of Biz Takeouts Marketing and Media Radio show host Warren Harding spoke to Korak Kuhnert... read | | |
 | The Electronic Fund Transfer (EFT) may be one of the older payment methods on the block, but thanks to fraud and crime it is experiencing a revival... read | |
|
|
|
 | US retail giant Wal-Mart reported slightly higher quarterly sales on Thursday and said better-than-expected earnings reflected the benefits of heavy investment to boost worker salaries and improve the shopping experience. read | | |
 | Alistair Anderson An environmental group has applied for the legal review of a sewerage line being built on Kyalami agricultural holdings to service a shopping centre development in the area... read | | |
 | More than 15 years ago, Levi's started its global day of service; this year's Community Day in South Africa took place at a manufacturing facility earlier this month... read | |  | Issued by TFG (The Foschini Group) The Chaeli Foundation was founded in 2004 to raise money for Chaeli, an amazingly inspiring girl with cerebral palsy that desperately needed a motorised wheelchair... read | | |
 | Issued by CADEK Media The inaugural E-commerce Indaba taking place in Sandton on 2 and 3 June will be presented at The Maslow Hotel and promises to assist taking business online and increasing online sales... read | | |
 | Visitors to Decorex Cape Town, which took place recently at the CCITC, witnessed a line-up of creative inspiration and a variety of interactive installations, under the show theme: Take It Home, Make It Home... read | |  | Planning your wedding can be one of the most exciting and most overwhelming times of your life. The 2016 The Wedding Expo, which takes place in Cape Town on 11 and 12 June, 2016... read | | |
 | Leigh Andrews 20 May marks the 143rd birthday of the Levi's 501 button-fly. To celebrate the milestone of that red-tagged fashion favourite, members of the media were recently invited on an exclusive factory tour... read | |  | German fashion house Hugo Boss announced on Monday that it has chosen chief financial officer Mark Langer to become the new chief executive after the resignation of the former head of the company following a profits fall... read | | |
 | France's drinks giant Pernod Ricard said Tuesday it is selling Paddy Whiskey to American drinks company Sazerac as part of efforts to streamline its portfolio... read | |  | The inaugural FMCG Insights & Conference took place at the Turbine Hall, Joburg recently. The event emanates from the Sunday Times' Top Brands research, which measures consumer brand preference and is published annually... read | |  | Famous Brands has acquired a 51% stake in the recently launched Salsa Mexican Grill, a fast-casual dining concept centred on traditional Mexican food and beverages... read | |  | Stafford Thomas A war is being waged in SA's restaurant and fast-food sector, with major players vying to attract consumers with hot brands as their weapons... read | |  | Issued by Clover In keeping with its "Way Better" promise and in line with the R260: Agricultural Product Standards Act, Clover will soon be implementing a change to the fat content of its low fat milk variant... read | | |
 | For many business owners franchising presents an opportunity to elevate and grow their businesses and develop a national - or even international - footprint... read | | |
 | Alistair Anderson The takeover of hotel-focused property fund Hospitality by Southern Sun Hotels has been approved by SA's competition authorities, with conditions... read | | |
 | Andries Mahlangu Astral Foods reported a slide in its first-half profit as the effect of the recent drought in the country took hold. Grain prices, notably maize, shot up... read | | |
 | Palesa Vuyolwethu Tshandu Hunched on a white plastic chair, Romeo Makwela takes a bite of his lunch. It is a threelayered sandwich (i-slice) with fried chips, achar, a smoked Russian sausage, cheese and lettuce oozing out from all sides... read | | |
 | Issued by Pyrotec For those prepared to rethink their approach, there is a way to avoid the commoditisation trap or, at the very least, differentiate their products on shelf... read | | |
 | BMi Research has revealed that the flavoured alcoholic beverage (FAB) category (traditional alcoholic fruit beverages, such as ciders and wine-based fruit ales, as well as spirit coolers or pre-mixed products) declined in volume in 2015... read | |  | BMi Research has found that the ready to drink (RTD) energy drinks market enjoyed substantial growth in 2015, albeit at a lower rate than was seen in the last five years... read | | |
 | Starbucks' brand purpose is 'serving one cup to one neighbour at a time'. The company made it its mission to redefine what 'neighbourhood' meant to people... read | | |
 | The 'Africa rising' narrative has resulted in several South African grocery retailers seeking to expand across the continent... read | |  | Colleen Goko The Competition Commission panel appointed to conduct a year-long market inquiry into the grocery retail sector, is set to ruffle feathers as it tackles contentious issues, most notably lease exclusivity at malls... read | |  | Adele Shevel The possibility that Walmart might sell its stake in Massmart has been mooted in a research report that suggests the local retailer may have until 2018 to turn around its performance or face the possible divestment... read | |  | David Furlonger In a blow to multi-award winning advertising agency Ireland/Davenport, it has lost its MD to Mr Price... read | | |
 | BDpro Staff Writer Retail sales growth slowed more than expected in March, adding to an increasingly gloomy economic picture... read | | |
 | The extension of Resolve's R400 million partnership with Pick n Pay represents the company's biggest logistics control tower project to date... read | | |
 | Google on Wednesday unveiled a virtual home assistant device that brings together the Internet titan's strengths to challenge Amazon Echo... read | |  | The market for connected wearable devices jumped in early 2016, led by fitness tracker maker Fitbit, while Chinese group Xiaomi raced past Apple to second place, a survey showed on Monday... read | | |  | If global food prices double then China could lose $161bn in GDP and India could lose $49bn, but African countries will be hardest hit, according to a new report released today by the United Nations Environment Programme (UNEP) and Global Footprint Network... read | | | More International | |
|
 | Lauren Hartzenberg The key problem in business is that while technology changes, business processes don't. This was the assertion by Pieter Geldenhuys, futurist and innovation expert... read | |
|  | Weylandts have a great opportunity for an experienced retail manager at their store in Green Point. Working in a beautiful space, running the showroom in accordance to overall company policy. Read more >> |
| | |  Get fresh perspective and real solutions on how to attract and engage with today's customers. Read more about the Customer Engagement Marketing Conference. Read more >> Join the two-day E-Commerce Indaba Conference and take your business online and increase online sales. Book online now. Read more >> Discover easy and practical ways your business can drive customer experience improvements. Key speaker - Gareth Mellon, Frost & Sullivan. Read more >> The Consumer Goods Forum Global Summit, for the first time ever on African soil, to be held in Cape Town at the CTICC from the 15-17 June 2016. Read more >> | | EID Shopping festivalEID Shopping Festival - 26 May 2016 to 29 May 2016, Johannesburg | 2 Jun 2016, Cape Town | | |
| Mary Kay Ash "Don't limit yourself. Many people limit themselves to what they think they can do. You can go as far as your mind lets you. What you believe, remember, you can achieve." Francis of Assisi "Start by doing what's necessary; then do what's possible; and suddenly you are doing the impossible." H. Jackson Brown, Jr. "The best preparation for tomorrow is doing your best today." Malcolm S. Forbes "Diamonds are nothing more than chunks of coal that stuck to their jobs." Nelson Mandela "It always seems impossible until its done." |
More quotes Submit a Quote | |
 | Print any item in this newsletter. |
 | Email any item in this newsletter. |
 | Comment on any item in this newsletter. |
|
|
|
| TFG (The Foschini Group) has opened a press office on Bizcommunity.com! TFG has 22 retail brands, trading in clothing, jewellery, accessories, sporting and outdoor apparel and equipment, cellular goods and services, homeware and furniture.
 Twitter |
|
|
