| 28 Nov 2011 |
| Retail | South Africa |
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Retail, Associations, Banking & Finance, Brand news, Clothing & Textiles, Cold chain, Commercial property, CRM, CSI, Distribution, e-Commerce, Exhibitions & Events, FMCG, Franchising, Green sustainability, Health & Safety, Hospitality, Import/Export, Informal retailing, Instore, Logistics, Manufacturing, Merchandising, Packaging, Refrigeration, Regulatory, Research, Retail marketing, Retail services, Retail trends, Retailers, Security, Shipping & Transport, Shopfitting, Supply chain, Technology, Training
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Going greenMore than 15000 people gathered at Durban's International Convention Centre today for the opening of COP17, the United Nation's annual climate change conference, which President Jacob Zuma has called a " defining moment". The conference will run until 9 December, with the CMP7 to the Kyoto Protocol taking place in conjunction with the international event. While government looks at combating carbon emissions, small organic farming operations are getting all tied up in red tape. Back on the shop floor, Chris Moerdyk tells us how to exceed expectations when dealing with difficult customers, and Gareth Pearson looks at how out-of-stock losses are costing retailers billions. Be green! Shan Radcliffe, Retail editor
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Responses to this column welcomed in our new online editor's column archive. Top stories
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Pioneer Food Group on Monday, 28 November, reported a 18% decline in adjusted headline earnings per share to 407 cents for the year ended September 2011, compared with 503 cents a year ago. Read more >>
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 South Africa will no longer be making 5 cent coins, says Cabinet spokesperson Jimmy Manyi. Read more >>
The Consumer Price Index (CPI) in October rose to 6%, reaching the upper end of the target range, Statistics South Africa (Stats SA) said. Read more >>
[Zeenat Moorad] The strong financial performance of several local and global luxury goods companies in recent months has re-enforced the perception that this industry is fairly recession proof, however this is not always the case, according to Daniel Malan, Investment Director at asset management company RE:CM. Read more >>
Diversified industrial group Tiger Brands today, 23 November, reported diluted headline earnings per share rose to 1,545 cents for the year ended September from 1,371 cents a year ago. Read more >>
Banking & Finance
Brand news
 Two South African sparkling wines won Silver medals at the 2011 Effervescents du Monde held in Dijon, France last week. They are Boschendal Le Grand Pavillon Brut Rosé and Pongrácz Brut. Read more >>
Commercial property
Corporate Social Investment
CRM
 [Chris Moerdyk: @chrismoerdyk] There are a lot of cute little phrases in marketing - most of which make those of us who have been in the business for a while want to go outside and throw up in the gladioli. But there are some buzzwords that have a huge amount of merit. Like "exceeding expectation". Read more >>
e-Commerce
 When kalahari.com launched its mobile platform in March 2011, it recorded growth of 40% in the first month. Since then, the mobile retail site has increased visits by over 200%. Read more >>
Exhibitions & Events
FMCG
Green sustainability
 [Chris Bathembu] The much-anticipated UN climate change conference, COP17, kicked off in Durban today, 28 November, with calls for compromise and commitment to curb global carbon emissions. Read more >>
 [Kemantha Govender] The South African government recognises its role as the major contributor to greenhouse gas emissions on the continent, says Water and Environmental Affairs Minister Edna Molewa, as the African agenda is set at COP17. The all-important conference officially got underway in Durban today. Read more >>
At the inaugural Enviropaedia Eco Logics Awards held over the weekend in Cape Town, Imperial Logistics won two awards for the categories of Best Energy Saving Programme, Product or Service and Best Programme, Product or Service that Reduces Environmental Impact in Transport. Read more >>
Hospitality
Logistics
The battle for outright control of Capespan, the Cape Town-based fruit exporter and logistics group, has seen a new twist. Read more >>
Packaging
Regulatory
In the face of a rising obesity rate and the complicated health risks that come with it, organic foods have become a sizeable industry. Read more >>
Research
 [Gareth Pearson] Retailer's in-store out-of-stock rate continues to cost billions in lost revenue, with global studies showing the rate has remained unchanged at 8% over the past 10 years. Read more >>
[Zeenat Moorad] South African retailers have reported higher sales volumes over the period leading up to Christmas, compared to the same time last year, a survey by the Bureau of Economic Research (BER)/Ernst & Young revealed on Thursday, 24 November. Read more >>
Research specialist SBP has commissioned a survey of 500 SMEs to track performance and experience over three years, the SME Growth Index, which tracks over 65 000 data points. The results of the first round indicate that South Africa is squandering a critical economic asset and source of job creation by failing to create an environment for this sector to flourish but the good news is that this can be remedied. Read more >>
The total income for the accommodation industry for the third quarter of 2011 decreased by 1.2% compared with the third quarter of 2010, Statistics SA said on Monday, 21 November. Read more >>
Retail trends
[Dr Andrew Golding] In part 1, I discussed the international property market, the revival of the SA housing market, and the renewed interest of developers to the field. Today, I'll delve into market trends by region. Read more >>
[Dr Andrew Golding] Having discussed the international property market, the renewed interest in development, the revival of the SA housing market and trends by region in parts 1 and 2 of this series, I now move on to the hotel industry and what 2012 holds for us. Read more >>
Retailers
 Pick n Pay has opened it's third store in Zambia - the second in the country's capital Lusaka - the company announced today, 24 November. The new branch further indicates the group's confidence in the Zambian economy. It is one of five planned for the country over the next four years. Read more >>
[Zeenat Moorad] At its AGM on Wednesday, consumer goods distributor Massmart reported that for the first 21 weeks of the 2011 financial year total sales growth was 15.2% and comparable sales growth was 8.8%, with year-to-date sales inflation running at 0.8%. Read more >>
Security
As orders increase before the festive season close, companies need to be aware that fraud is increasing, as white-collar criminals take advantage of the rush. Read more >>
Shipping & Transport
Supply chain
 According to Bertus de Jongh, CEO of the Milk Producers' Organisation (MPO), "Producer prices are on average 10% below the 2009 level, which is not sustainable." Read more >>
Training
 RESTON, US: comScore, a leader in measuring the digital world, has reported US retail e-commerce spending for the first 25 days of the November - December 2011 holiday season. For the holiday season-to-date, US$12.7 billion has been spent online, marking a 15% increase versus the corresponding days last year. Black Friday (November 25) saw US$816 million in online sales. Read more >>
 SAN FRANCISCO, US: Christophe Ginisty has been elected as president of IPRA (International Public Relations Association) for 2013; he takes over from SA's Johanna McDowell. Read more >>
 MONTREUX, SWITZERLAND: The Festival of Media Global Awards, now in their 4th year, is searching for those campaigns that celebrate the very best in media thinking from around the world and has announced the categories for the 2012 awards. Read more >>
More International...
Corporate Social Investment
 On 25 November, join Rainbow Collection and partners Edgars, Africa!Ignite, SAfm, Trinergy Brand Connectors, BEHOLDSA and Umuzi Photo Club to launch the Shake the World Millennium Development Goal bracelet campaign in KwaZulu-Natal. Read more >>FMCG
 The Fore Good Group recently launched the Sharwood's range of Asian-inspired cooking-sauces, stir-fry sauces, curry pastes and noodles. Read more >>Retail services |  |
 Nicolene Di Bartolo Executive Search Division (NDBES) has rebranded to their own unique personal brand, following five years in association with an international search organisation. Read more >> Ambius has expanded its product range by offering a selection of flowering orchids to provide long-lasting colour in commercial properties, without the hassle of constantly having to replace fresh cut flowers. Read more >>
Balkanology '11 - Animal Farm
More
 Government is doing its best to put an end to the wastage of public resources and corruption, says Jacob Zuma. Read more >>
 Business Day reports that a forensic investigation into the Food and Beverage Manufacturing Industry's Sector Education and Training Authority (Seta) is underway amid allegations of widespread fraud and corruption. Read more >>
More Government news...
 For what is claimed to be the first time ever, a fleet of mass-produced, zero-emission vehicles will take to the streets of Africa - at COP17. Read more >>
More Motoring news...
 [Brian Berkman: contributing editor, travel] Perhaps it takes an all-girl management team to sex up the most horrid of accommodations - the budget hotel? Using cutie-pie names such as The Itsy Bitsy, The Teeny Weeny and The Bigger than a Bikini to describe the room-types, Delicious Hotel is in a converted house in Franschhoek, behind and by the team at Le Quartier Francais (LQF) auberge and restaurant. Read more >>
 December holidays are fast approaching and many Joburgers are staying home this year! However, for locals & tourists there is no reason to get bored these holidays - use My Destination Johannesburg explore the city, its surroundings, and all it has to offer! Read more >>
 [Brian Berkman: contributing editor, travel] Top-end travel buyers immediately discount "chain" hotels from their offering as they intend to provide only bespoke experiences for their clients. Southern Sun is fighting the "chain" stigma by offering My Chef on Call. Read more >>
More Travel news...
 The international 80s' festival Rewind is coming to South Africa on 25 February, 2012, at the King's Park Stadium, Durban. The festival claims the biggest line up of artists since Live Aid and has been touring the world. Read more >>
 [Ruth Cooper] Talented multi-instrumentalist/producer Yesterday's Pupil aka Peach has recently released Part 1 of his new album. Called Singularity it features two singles; Too Tired To Disco and Goodbye. The rest of the album will be sequentially released over a couple months and all as free downloads. How nice is that? We chat to him about this new project, career highlights and ocean breezes. Read more >>
 [Ruth Cooper] "Four legs good, two legs bad!" chants a man in a wrestler's mask with a speaker phone in hand. In the other hand is a chain attached to an evil-looking pig standing on his hind legs in a snappy suit; some call him Mr Pig, some call him Deadpi9. A busk of Mr Pig stares at us from his vantage point at the top centre of the stage, his head nestled amongst barbed wire, his red eyes glowing malevolently, hypnotising his audience, his followers. This is Deadpi9 vs the rest. This is Animal Farm. This is Balkanology. Read more >>
 [Eugene Yiga] Nick Halsey (Will Ferrell) isn't having a good day. After 16 years of valuable work as a salesman, he's unexpectedly fired. Well, I suppose it was bound to happen given his increasing habit of drinking on the job. The same goes for his marriage. When he gets home (with two six packs of beer), all his things are on the front lawn. His wife has left and she's changed all the locks. Oh, and she's frozen the accounts so he can't get any cash. And you thought you had it rough! Read more >>
 The Deadmau5 promoters have announced the official supporting line-ups for the Cape Town, Joburg and Durban events, together with after-party information. Read more >>
 [Eugene Yiga] Oliver (Ewan McGregor) is a strange guy. He's a 38-year old Los Angeles artist who designs CD covers for rock bands. But instead of doing the simple work they want, he prefers coming up with depressingly quirky cartoons like "The History of Sadness". His cynicism for life, and inability to form relationships that last, probably comes from his parents and the empty marriage they had for 44 years before his mother died. Read more >>
More BizLounge news...
An opportunity has arisen for a senior area manager in Markham. Johannesburg North area is in need of an achievement orientated person with a flair for customer service and management. Read more >>An exciting opportunity has arisen for an area manager in Markham. The Mpumalanga region is in need of an achievement orientated person with a flair for customer service and management. Read more >>Join the Woolworths online team to lead and manage the e-commerce merchandising team to ensure excellent site standards through the team. Read more >>Successful plastic houseware, stationery manufacturer looking for experienced key account manager non-food FMCG market. Minimum of 15 years experience, proven track record of successful product placement into retail sector. Read more >>
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- Madam & Eve Book launch - Johannesburg, 30 November
- StyleSociety pop up boutique 2011 StyleSociety - Cape Town, 3 December
- The Annual Vital Run Vital Health Foods - Somerset West, 3 December
- The green X-mas night market The Green Market Events - Pretoria, 3 December
- High impact sales training The Peer Group - Randburg, 7 December
- Picture opening exhibition The Photo Workshop - Johannesburg, 7 December
- Internal Branding: Delivering the Brand Promise BrandOvation - Johannesburg, 8 December
- Property site user experience and best practice Factor-e User Experience - Cape Town, 9 December
- SA blog awards 2011 SA Blog Awards - Cape Town, 10 December
- Celebrate Terra Madre day - Cape Town, 10 December
Click here to customise your events section
"Marketers who think they need to fight only on price in the developing world run the risk of never establishing a sustainable brand. {via Warc)" - Phil Worthington "Civilization advances by extending the number of important operations which we can perform without thinking of them. (via Brainy Quote)" - Alfred North Whitehead "All the evidence that we have indicates that it is reasonable to assume in practically every human being...that there is an active will toward health, an impulse towards growth. (via Joy of Quotes)" - Abraham Maslow "Health, contentment, and trust are your greatest possessions. And freedom your greatest joy. (via Joy of Quotes)" - Buddha "With regard to excellence, it is not enough to know, but we must try to have and use it. (via About,com)" - Aristotle
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