Customer management | Bizcommunity

Customer management | Bizcommunity

News

Artificial Intelligence

More than chatbots: why business AI agents are Big Tech’s next product battleground

Guy Bate 19 Jun 2026

Image source: mirco1 –

Services

Bridging the gap: South Africa’s informal sector needs unified digital tools

Andrew Bourne 29 Apr 2026

FCM launches index to show value of managed travel programmes

Travel

FCM launches index to show value of managed travel programmes

19 Mar 2026

Free township SME training looks to boost digital skills

SMEs

Free township SME training looks to boost digital skills

11 Aug 2025

How e-commerce brands can win in the age of customer expectation

CRM

How e-commerce brands can win in the age of customer expectation

Khosi Ncube 22 Aug 2024

How to futureproof packaging and plastic manufacturing for streamlined success

Packaging

How to futureproof packaging and plastic manufacturing for streamlined success

Anton Oosthuizen, Issued by QuickEasy Software 22 Aug 2024

Rakesh Rajbally appointed MD at Coca-Cola Beverages SA

FMCG

Rakesh Rajbally appointed MD at Coca-Cola Beverages SA

19 Jun 2024

Tiger Brands announces new managing directors to head up business units

Food & bev. services

Tiger Brands announces new managing directors to head up business units

21 Feb 2024

How SMEs can attract the best of SA's youth using online recruitment platforms

Youth Employment

How SMEs can attract the best of SA's youth using online recruitment platforms

Issued by Pnet 3 Feb 2023

#EcomAfrica: The must-have management shifts for e-commerce success

E-commerce

#EcomAfrica: The must-have management shifts for e-commerce success

Lauren Hartzenberg 8 Jun 2022

The power of good customer service management software

Software

The power of good customer service management software

Anton Oosthuizen, Issued by QuickEasy Software 10 May 2022

#BizTrends2022: Year of the proven point

Trends

#BizTrends2022: Year of the proven point

Paul Middleton 13 Jan 2022

Transform customer experience with AI-powered intelligent decision-making

Marketing

Transform customer experience with AI-powered intelligent decision-making

Issued by GfK South Africa 30 Nov 2021

Tackling energy security in SA - key approaches to meeting present, future demand

Energy

Tackling energy security in SA - key approaches to meeting present, future demand

20 Oct 2021

Etihad, Amadeus sign deal introducing next-gen travel tech to customers

Tourism & Travel

Etihad, Amadeus sign deal introducing next-gen travel tech to customers

22 Sep 2021

Customer is King as organisations try to differentiate from their competitors

CRM, CX, UX

Customer is King as organisations try to differentiate from their competitors

Olatayo Ladipo-Ajai 15 Apr 2021

Technology

Skynamo acquires mSeller

8 Feb 2021

5 Futurebanker bursaries available for BBA degree

Bursaries, Scholarships & Finance

5 Futurebanker bursaries available for BBA degree

20 Jan 2021

How to create seamless customer experiences when it comes to B2B marketing

Marketing

How to create seamless customer experiences when it comes to B2B marketing

Claire Denham-Dyson 3 Nov 2020

What can small businesses do to survive the Covid-19 crisis?

Business Plans

What can small businesses do to survive the Covid-19 crisis?

16 Apr 2020

#YouthMonth: What can we really celebrate this Youth Month?

Education

#YouthMonth: What can we really celebrate this Youth Month?

Dr Sydwell Shikweni 24 Jun 2019

Utility management in East Africa - leapfrogging into the future

Infrastructure & Utilities

Utility management in East Africa - leapfrogging into the future

Marleze van Loggerenberg 12 Dec 2018

When it comes to marketing, you should try playing pinball

Marketing

When it comes to marketing, you should try playing pinball

Sylvia Schutte 2 Aug 2018

This is what customer management tools should do for your business

Software

This is what customer management tools should do for your business

Edward Carbutt 13 Jun 2018

Short courses that will pave the way for success in the modern job market

Education

Short courses that will pave the way for success in the modern job market

Issued by Vega School 26 Mar 2018

Technology

Prioritising effective EAM software solutions for customer satisfaction in the hospitality industry

11 Dec 2017

Seda partners with hardware tech investor Savant

Hardware

Seda partners with hardware tech investor Savant

1 Nov 2017

Zimbabwe Customer Satisfaction Index launched

CRM, CX, UX

Zimbabwe Customer Satisfaction Index launched

24 Oct 2017

#EntrepreneurMonth: A closer look at Tsogo Sun's entrepreneurs of the year

Hospitality

#EntrepreneurMonth: A closer look at Tsogo Sun's entrepreneurs of the year

25 Oct 2017

Zimbabwe turns the spotlight on customer experience

CRM, CX, UX

Zimbabwe turns the spotlight on customer experience

23 Aug 2017

Experian SA MD Simon Russell © Monnas Photography.

Research

Cementing the Mosaic of customer experience with Experian

Leigh Andrews 20 Apr 2017

Using loyalty programmes as a customer centricity aid

CRM, CX, UX

Using loyalty programmes as a customer centricity aid

Philip Stander, Issued by Communikay 12 Apr 2017

Making customer feedback pay off

CRM

Making customer feedback pay off

Wynand Smit 20 Mar 2017

Education

MA(SA) upgrades marketing designations, launches masterclasses, workshops

21 Feb 2017