Interactive Voice Response | Bizcommunity

Interactive Voice Response | Bizcommunity

News

Beyond the hunt group: Why South African businesses are rethinking how calls are routed

Telecoms & Networks

Beyond the hunt group: Why South African businesses are rethinking how calls are routed

Issued by Voys 2 days

Source: Supplied

Agriculture

Digital agriculture units key to Africa’s farm growth, says new report

19 Feb 2026

How digital tools can help farmers in Africa fight climate change - study

Agri Tech

How digital tools can help farmers in Africa fight climate change - study

8 Nov 2022

Source: Pula Advisors.

Insurance & Actuarial

Closing the gender gap in digital microinsurance among women smallholders in Africa

Katja Hamilton 18 Nov 2022

How leveraging technology can help African farmers weather climate change

Agri Tech

How leveraging technology can help African farmers weather climate change

5 Apr 2022

Clickatell launches Chat Desk to shake up the $1.3tn call centre industry

Software

Clickatell launches Chat Desk to shake up the $1.3tn call centre industry

Issued by Semaphore Communications 21 Jul 2020

Clickatell responds to Covid-19 with FAQ response solution

Mobile & Apps

Clickatell responds to Covid-19 with FAQ response solution

8 May 2020

Are contact centres soft targets for stealing your personal data?

Cybersecurity

Are contact centres soft targets for stealing your personal data?

26 Sep 2019

How digital technologies can help Africa's smallholder farmers

Agro-processing

How digital technologies can help Africa's smallholder farmers

15 Jul 2019

The customer is king, and a service culture is his queen

Hospitality

The customer is king, and a service culture is his queen

André Mack 1 Jul 2019

Voice interfaces are coming of age

Mobile & Apps

Voice interfaces are coming of age

Ernst Wittmann 14 Jun 2019

Research

Knowledge and emotion are central to the service industry

Issued by ASK AFRICA 18 Oct 2018

Getting to know Marco Broccardo, CEO of Eurocom

Digital

Getting to know Marco Broccardo, CEO of Eurocom

Issued by Bizcommunity.com 25 Apr 2013

Agri Tech

CGIAR wants to build a big data platform and innovate with startups to help smallholder farmers

11 Oct 2017

AI is already here - we just call them Transformers!

CRM, CX, UX

AI is already here - we just call them Transformers!

Mareli Smit 4 Oct 2017

Seven keys to successful self-service

CRM

Seven keys to successful self-service

Jan Kühn 28 Feb 2017

CRM

Customer engagement software revolutionises Mr Price Group's operations, delivers ROI

27 Sep 2016

Etisalat partners to launch special SMS midwife service

Mobile

Etisalat partners to launch special SMS midwife service

14 Sep 2016

Are SA passengers ready for self-service technologies?

Travel

Are SA passengers ready for self-service technologies?

11 Jul 2016

Virtual concierge at dozen Radisson Blu hotels

Digital

Virtual concierge at dozen Radisson Blu hotels

5 Jul 2016

Services

Is your contact centre a brand building or grudge centre?

17 May 2016

Visual IVR can transform the service experience

Services

Visual IVR can transform the service experience

26 Apr 2016

Common IVR mistakes SA companies make

Services

Common IVR mistakes SA companies make

20 Aug 2015

Improving contact centre productivity with text to speech and voice biometrics features

Software

Improving contact centre productivity with text to speech and voice biometrics features

30 Jun 2015

Africa leads mobile money boom

Mobile

Africa leads mobile money boom

25 Jun 2015

Services

Are machines the contact centre agents of the future?

Jed Hewson 26 Feb 2015

Customer relationships in a multifaceted mobile society

Telecoms & Networks

Customer relationships in a multifaceted mobile society

9 Feb 2015

Ugandan joint venture wins U.S. $1m

Mobile

Ugandan joint venture wins U.S. $1m

4 Feb 2015

[MRMW] The how, why and what of best using mobile for marketing in Africa

Mobile

[MRMW] The how, why and what of best using mobile for marketing in Africa

Leigh Andrews 11 Nov 2014

New app aims to simplify the absenteeism reporting process

HR Tools & Software

New app aims to simplify the absenteeism reporting process

1 Sep 2014

Companies adopt wireless application services

Telecoms & Networks

Companies adopt wireless application services

19 Jun 2014

Findings of Interactive Intelligence global customer service survey released

Services

Findings of Interactive Intelligence global customer service survey released

11 Jun 2014

Second annual global customer service survey: The findings

Research

Second annual global customer service survey: The findings

10 Jun 2014

List management strategies maximise debt collection

Financial Services

List management strategies maximise debt collection

27 Feb 2014

Mobile

Mobile tech to transform consumer research

Aggrey Maposa 17 Jan 2014

South Africans not keen on self-service channels

CRM

South Africans not keen on self-service channels

7 Jun 2013

Al Jazeera uses IVR technology to cover Kenya elections

Media

Al Jazeera uses IVR technology to cover Kenya elections

13 Mar 2013

Etisalat wins NCC Awards for service, customer care

CRM, CX, UX

Etisalat wins NCC Awards for service, customer care

19 Nov 2012

CRM

Virtual call centres open up possibilities for SMEs

25 Apr 2012

Smartphones are opening a new self-service market

Software

Smartphones are opening a new self-service market

29 Mar 2012

PR & Communications

Customer service: To automate or not to automate...

Marie Yossava, Issued by Grapevine Communications 8 Mar 2012

CRM

Interactive Voice Response improves banks' calling volume

10 Aug 2011

VoIP will kill the analogue star

Hardware

VoIP will kill the analogue star

George Golding 3 Aug 2011

New version of US consumer best practices for cross-carrier mobile content services

Marketing

New version of US consumer best practices for cross-carrier mobile content services

28 Mar 2011

Healthcare

Enhanced ICT portal for disabled persons boasts improved usability

Issued by CSIR Communication 22 Oct 2008

Mobile

Revised cross-carrier mobile marketing best practices

14 Jul 2008

Technology

Self-service becoming a business imperative for SA utilities

John Ziniades 26 May 2008