In today's customer-driven world, the role of the customer service and support team is more critical than ever. Businesses need to shift their mindset...
Ndagi Job Goshi 19 Apr 2021
The past year has taught business owners and small-to-medium-sized businesses (SMEs) some significant lessons in agility and resilience, making them better equipped for what they might face in 2021...
Jeremy Lang 21 Jan 2021
Communications service providers need to transform their businesses to compete in the country's highly competitive communications landscape. However, digital transformation is a journey, which takes time, and there are many tasks to undertake on the way...
Pikie Monaheng 17 Nov 2020
The rise in digital customer service channels has changed the way people interact with businesses and brands, but that does not mean it is the end for traditional contact centres...
The digital age poses challenges for all brands in every sector, and yet for the luxury market, the conundrum is a particularly tricky one...
Megan Bowman 19 Jan 2018
A new study from Verint and Opinium Research reveals that customer experience (CX) is considerably more nuanced than many businesses realise and they should focus on both traditional and digital interactions...
Verint Systems has published a report on a large-scale study of more than 24,000 consumers in 12 countries, including South Africa, that indicates that despite the rise in digital customer service channels and options..
SA Taxi aims to revolutionise the metered - or point to point - taxi industry by including the metered industry in its portfolio through establishing the Zebra Cabs brand...
At midnight on 31 December 2012, champagne was popped and the year 2013 was ushered in. The start of a new year always brings about change, or at least the resolve to change. In the business world, it's no different. Marketing strategists and account managers will be on the lookout for trends that they can implement into their digital marketing strategy for the New Year. So what are these trends? What are the best practice tips to implement them? And how are they arrived at?
Amy Johnson 22 Jan 2013