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MOKGADI REABESTOE LETSOALO
255 PALM SPRINGS, EVATON.1981
E-mail: vumthe@gmail.com
ID No: 8708100365089

PERSONAL DETAILS
Name: Mokgadi Letsoalo
Residential address: 89 Juta Street, Paris court.Braamfontein
Cell Phone Number: 083 534 7178
Spoken Languages: English
North Sotho
Zulu
South Sotho
PERSONNAL OBJECTIVE
To establish and improve myself in a dynamic environment where my theoretical knowledge of the financial sector and my working experience in the customer care sector can be fully utilized .As such, I would like to complete my degree in financial management
CAREER OBJECTIVE
To gain a challenging entry-level position in the financial sector in order to utilize my communication, interpersonal, and analytical skills and abilities for the benefit of the organization .To qualify as a certified financial analyst

EDUCATION
TERTIARY:
Institution: University of Johannesburg
Course: Bachelor of commerce (finance)-full time
Duration: 2006 to date
INSTITUTION COURSE SUBJECTS
University of Johannesburg
(2006 to date) Bachelor of commerce
In Finance (full-time) Financial management
Economics
Financial Planning
Accounting
Investment management
Commercial law
Statistics
Taxation planning
Business management
General Smuts high school
(2004) Grade 12 (matric) English
Afrikaans
Accounting
Mathematics
Business economics
Biology

ADDITIONAL TRAINING
University of Johannesburg National diploma in Banking
Obtained 1st year Credit Banking
Law for bankers
Accounting for bankers
Business administration
End-user-computing

FULL-TIME EMPLOYMENT
WHIRLPOOL APPLIANCE S.A: CUSTOMER SERVICE CONSULTANT
2008-2009 (November to February)
• Taking Inbound calls
• Making Outbound calls
• Liaison with Service Technicians, Retail dealer and customers
• Booking Service calls
• Follow ups on service query to resolution
• General office administration
• Training of new recruits in service department
VODACOM MERCHANTS BUSINESS UNIT: CUSTOMER CARE CONSULTANT
2007 - 2008 (June to April)
• Taking Inbound calls
• Making Outbound calls
• Coordinating Team administration
• Dealing with queries to resolution

VOCATIONAL EMPLOYMENT
McCARTHY VEHICALE IMPORT-CHERY SA: RECEPTIONIST AND SWITCHBOARD OPERATOR
• General Reception duties
• General Administration duties
• Manning the Switch board

PART-TIME EMPLOYMENT
THE CREATIVE COUNSIL: PROMOTIONS AGENTS (PROMOTER)
2006 TO DATE
TASK AND RESPONSIBILITIES
• Product displaying
• Customer liaison
• Service rendering
• Increasing sales

KOTA RAILWAY FURNITURE: ADMINSTRATION ASSISTANT
2005 (March - September)
• Data capturing
• Word processing
• Filling and other general office duties
• Placing and tracking order

SKILLS
• Communication skills
• Interpersonal skills
• Analytical skills
• Micro office software
• Exhibiting, displaying and promoting products
• Sales management
• Financial skills
• Conflict resolution skills
• Telecommunication call center software(Vodacom)
• Training skills
• Astro software application (Whirlpool)

REFERENCE
MRS S. ROBERTSON
PLACEMENT MANAGER (MPC RECRUITMENT)
011 706 9042 / 083 602 6202

MR A. VAN RANSBURG
WHIRLPOOL SA SERVICE MANAGER
011 621 0500 / 072 148 1527

MR Z. NKOMPELA
TEAM COACH (VODACOM MERCHANTS)
0731014217

MRS M.D. THEMA
KOTA ADMINISTRATION MANAGER
011 983 3042