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Proficient in:
Leadership, Training and Development of Staff, Performance Management, Financial Management, Business Development, Operational Performance Management, Client Relationship Management, Outbound Sales Campaign Management, Search Engine Optimization, Search Engine Marketing, Online Advert trafficking, Online ad targeting, Search Engine Marketing, e-Commerce and mobile marketing, Reporting impressions (clicks, post-click, post impression activities, and interaction metrics), Behavioral Targeting, Contextual Targeting, Project management, Change management, Client Retention, Contact Center Management, Strategy and Change Management, Profit and Loss Management.
Specialties:
Call Center Operations Management, Project Management, Financial Management, Training and Mentoring, Coaching, People Management, Planning and Strategic Management, Risk Management, Complaints Management, Business Development, Procurement, Client Relationship Management, Industrial Relations, Process Re-engineering, Product Development, Marketing, Campaign Management, Technology Management, Call Center Staffing, Complaint handling, Payroll administration

Specialties:
Call Center Operations Management, Project Management, Financial Management, Training and Mentoring, Coaching, People Management, Planning and Strategic Management, Risk Management, Complaints Management, Business Development, Procurement, Client Relationship Management, Industrial Relations, Process Re-engineering, Product Development, Marketing, Campaign Management, Technology Management, Call Center Staffing, Complaint handling, Payroll administration