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    Digital advertising group Aleph launches payment unit
    Customer Experience Africa Awards return for 2nd Edition
    Customer Experience Africa Awards return for 2nd Edition

    1 day

    Brands must balance digital innovation and trust to serve Africa's consumers - study
    Brands must balance digital innovation and trust to serve Africa's consumers - study

    17 Apr 2023

    Simelane and Cooper.
    #BODCT: Surprise! THIS is today's African consumer

      11 Oct 2017

    #EntrepreneurMonth: At the forefront of customer feedback and online reputation management
    #EntrepreneurMonth: At the forefront of customer feedback and online reputation management

      10 Oct 2017

    Mitigate market disruption by maximising customer experience
    Mitigate market disruption by maximising customer experience

      11 Sep 2017

    rawpixel ©
    Why do some brands still shy away from giving consumers experiences?

      8 Sep 2017

    Zimbabwe turns the spotlight on customer experience
    Zimbabwe turns the spotlight on customer experience

    23 Aug 2017

    Joe Fuster
    #CEMAfrica2017: ‘Remember that I'm human' - your customer

      21 Aug 2017

    Phakiso Tlali
    #CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

      18 Aug 2017

    Maksym Chornii © –
    #CEMAfrica2017: "Be an experience business or be out of business" - Adobe

      17 Aug 2017

    You hired them, now trust them to get the job done. JR Bale © –
    #CEMAfrica2017: Your employees are always on - now TRUST THEM

      17 Aug 2017

    Simply put? Cut the red tape and empower your staff. Scott Griessel © –
    #CEMAfrica2017: CX predictions for the future, action to take TODAY

      16 Aug 2017

    Analytics is critical, but data is being left out
    Analytics is critical, but data is being left out

      27 Jul 2017

    Ekaterina Ryakina © –
    Customer centricity and collaboration for all

      16 Feb 2017

    Image by 123RF
    eBucks rewards launches in Botswana

    20 Sep 2016

    Creating great customer service to elevate business
    Creating great customer service to elevate business

    14 Jul 2016

    Heino Gehle
    Disruption through the on-demand economy

    1 Jul 2016

    New research: How employee emotions' impact on customer experience
    New research: How employee emotions' impact on customer experience

    4 Mar 2015

    Coping under fire
    Coping under fire

      3 Mar 2015

    The responsive brand: how to handle social media
    The responsive brand: how to handle social media

      3 Nov 2014

    Second annual global customer service survey: The findings
    Second annual global customer service survey: The findings

    10 Jun 2014

    Big data and the consumer experience for business
    Big data and the consumer experience for business

      30 May 2014

    Consumer trends publication - Connect with the Continent
    Consumer trends publication - Connect with the Continent

    30 Apr 2014

    [SXSW Interactive 2014] SXSW highlights - Gary Vaynerchuk
    [SXSW Interactive 2014] SXSW highlights - Gary Vaynerchuk

      1 Apr 2014

    Yuppiechef creams customer service with common sense
    Yuppiechef creams customer service with common sense

      5 Dec 2013

    Deon Scheepers
    Customer experience metrics: The key to success

      3 Jul 2013

    High operating costs impact customer service in Africa

    4 Apr 2013

    Strat planning for client service and non-planners: Cape Town, 10 April

    Stratplanning  3 Apr 2013

    Paul Anderson
    Analysing the CRM needs of a midsize business

      2 Apr 2013

    Ayanda Dlamini
    Africa's future is mobile

      11 Mar 2013

    [2013 trends] Out-of-the-box branding
    [2013 trends] Out-of-the-box branding

      31 Jan 2013

    The challenge of negative word of mouth: Part 2
    The challenge of negative word of mouth: Part 2

      13 Jun 2012

    Show more

    More news

    Simelane and Cooper.
    #BODCT: Surprise! THIS is today's African consumer

     11 Oct 2017

    #EntrepreneurMonth: At the forefront of customer feedback and online reputation management
    #EntrepreneurMonth: At the forefront of customer feedback and online reputation management

     10 Oct 2017

    Mitigate market disruption by maximising customer experience
    Mitigate market disruption by maximising customer experience

     11 Sep 2017

    rawpixel ©
    Why do some brands still shy away from giving consumers experiences?

     8 Sep 2017

    Zimbabwe turns the spotlight on customer experience
    Zimbabwe turns the spotlight on customer experience

    23 Aug 2017

    Joe Fuster
    #CEMAfrica2017: ‘Remember that I'm human' - your customer

     21 Aug 2017

    Phakiso Tlali
    #CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

     18 Aug 2017

    Maksym Chornii © –
    #CEMAfrica2017: "Be an experience business or be out of business" - Adobe

     17 Aug 2017

    You hired them, now trust them to get the job done. JR Bale © –
    #CEMAfrica2017: Your employees are always on - now TRUST THEM

     17 Aug 2017

    Simply put? Cut the red tape and empower your staff. Scott Griessel © –
    #CEMAfrica2017: CX predictions for the future, action to take TODAY

     16 Aug 2017

    Analytics is critical, but data is being left out
    Analytics is critical, but data is being left out

     27 Jul 2017

    Ekaterina Ryakina © –
    Customer centricity and collaboration for all

     16 Feb 2017

    Image by 123RF
    eBucks rewards launches in Botswana

    20 Sep 2016

    Creating great customer service to elevate business
    Creating great customer service to elevate business

    14 Jul 2016

    Heino Gehle
    Disruption through the on-demand economy

    1 Jul 2016

    New research: How employee emotions' impact on customer experience
    New research: How employee emotions' impact on customer experience

    4 Mar 2015

    Coping under fire
    Coping under fire

     3 Mar 2015

    The responsive brand: how to handle social media
    The responsive brand: how to handle social media

     3 Nov 2014

    Second annual global customer service survey: The findings
    Second annual global customer service survey: The findings

    10 Jun 2014

    Big data and the consumer experience for business
    Big data and the consumer experience for business

     30 May 2014

    Consumer trends publication - Connect with the Continent
    Consumer trends publication - Connect with the Continent

    30 Apr 2014

    [SXSW Interactive 2014] SXSW highlights - Gary Vaynerchuk
    [SXSW Interactive 2014] SXSW highlights - Gary Vaynerchuk

     1 Apr 2014

    Yuppiechef creams customer service with common sense
    Yuppiechef creams customer service with common sense

     5 Dec 2013

    Deon Scheepers
    Customer experience metrics: The key to success

     3 Jul 2013

    High operating costs impact customer service in Africa

    4 Apr 2013

    Strat planning for client service and non-planners: Cape Town, 10 April

    Stratplanning 3 Apr 2013

    Paul Anderson
    Analysing the CRM needs of a midsize business

     2 Apr 2013

    Ayanda Dlamini
    Africa's future is mobile

     11 Mar 2013

    [2013 trends] Out-of-the-box branding
    [2013 trends] Out-of-the-box branding

     31 Jan 2013

    The challenge of negative word of mouth: Part 2
    The challenge of negative word of mouth: Part 2

     13 Jun 2012

    Brands behaving badly on social media
    Brands behaving badly on social media

     7 Jun 2012

    How to contribute to Bizcommunity, from op-ed pieces to news
    How to contribute to Bizcommunity, from op-ed pieces to news

     3 Oct 2011

    Bizcommunity launches new dedicated sectors, newsletters
    Bizcommunity launches new dedicated sectors, newsletters

     20 Sep 2011

    Reducing stress is key to financial services providers' success
    Reducing stress is key to financial services providers' success

     14 Apr 2011

    Advances in technology will give consumers power over banks by 2020
    Advances in technology will give consumers power over banks by 2020

    5 Apr 2011

    PR practitioners - learn to say No!
    PR practitioners - learn to say No!

     31 Mar 2011

    Financial advisors can benefit by reaching out to women, reports Mintel
    Financial advisors can benefit by reaching out to women, reports Mintel

    30 Mar 2011

    Stevie Awards call for entries
    Stevie Awards call for entries

    25 Mar 2011

    Ivan Fernandes appointed global director, MediaCom
    Ivan Fernandes appointed global director, MediaCom

    7 Mar 2011

    Hassle-free sales environment revs vehicle purchases
    Hassle-free sales environment revs vehicle purchases

    11 Feb 2011

    Show more

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