When word broke that the massacre in New Zealand was livestreamed on Facebook, I immediately thought of Robert Godwin Sr. In 2017, Godwin was murdered in Cleveland, Ohio, and initial reports indicated that the attacker streamed it on Facebook Live, at the time a relatively new feature of the social network. Facebook later clarified that the graphic video was uploaded after the event, but the incident called public attention to the risks of livestreaming violence.
The company recently issued some analytic details and noted that fewer than 200 people viewed the livestream of the massacre, and that surprisingly, no users reported it to Facebook until after it ended. These details make painfully clear how dependent Facebook is on users to flag harmful content. They also suggest that people don’t know how to report inappropriate content – or don’t have confidence the company will act on the complaint.
The video that remained after the livestream ended was viewed nearly 4,000 times – which doesn’t include copies of the video uploaded to other sites and to Facebook by other users. It’s unclear how many of the people who saw it were minors; youth as young as 13 are allowed to set up Facebook accounts and could have encountered unfiltered footage of murderous hatred. It’s past time for the company to step up and fulfill the promise its founder and CEO, Mark Zuckerberg, made two years ago, after Godwin’s murder: “We will keep doing all we can to prevent tragedies like this from happening.”
Facebook relies on users as moderators, and some livestreams may not have a large audience like TV, so its delay would need to be longer, perhaps a few minutes. Only then would enough adult users have screened it and had the chance to report its content. Major users, including publishers and corporations, could be permitted to livestream directly after completing a training course. Facebook could even let people request a company moderator for upcoming livestreams.
Federal agencies also use social media to communicate with the public and influence people’s opinions – even in violation of U.S. law. In my view, Facebook’s role as a tool to gain, keep and spread political power makes politicians far less likely to rein it in.
US regulation isn’t coming soon
Congress has not yet taken any meaningful action to regulate social media companies. Despite strong statements from politicians and even calls for hearings about social media in response to the New Zealand attack, U.S. regulators aren’t likely to lead the way.
Much of the discussion about regulating social media has considered using anti-trust and monopoly laws to force the enormous technology giants like Facebook to break up into smaller separate companies. But if it happens at all, that will be very difficult – breaking up AT&T lasted a decade, from the 1974 lawsuit to the 1984 launch of the “Baby Bell” companies.
In the interim, there will be many more dangerous and violent incidents people will try to livestream. Facebook should evaluate its products’ potential for misuse and discontinue them if the effects are harmful to society.
That’s why I’m no longer recommending just a livestream delay for adolescent users – it was an appeal to protect children, when more major platform changes are unlikely. But all people deserve better and safe social media. I’m now calling on Mark Zuckerberg to shut down Facebook Live in the interest of public health and safety. In my view, that feature should be restored only if the company can prove to the public – and to regulators – that its design is safer.
Handling livestreaming safely includes having more than enough professional content moderators to handle the workload. Those workers also must have appropriate access to mental health support and safe working environments, so that even Facebook employees and contractors are not unduly scarred by brutal violence posted online.
The Conversation Africa The Conversation Africa is an independent source of news and views from the academic and research community. Its aim is to promote better understanding of current affairs and complex issues, and allow for a better quality of public discourse and conversation. Go to: https://theconversation.com/africa
About the author
Jennifer Grygiel owns a small number of shares in the following social media companies: Facebook, Google, Twitter, Alibaba, LinkedIn, YY and Snap.
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