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The Winter Wish programme is just one of the many initiatives the station runs throughout the year in order to make a positive difference in the lives of Cape Town's more vulnerable communities. We interviewed Lois O'Brien, managing director of Smile 90.4FM, to find out how the station goes about engaging its listeners in its CSR activities, what she believes makes for a successful CSR campaign, and how Smile 90.4FM ensures its initiatives make a sustainable difference.
Lois O'Brien: We engage with our listeners through our airwaves, website and social media platforms. We outline the need, how we believe our listeners can assist us in making a difference in the project, and what the desired outcome will be.
O'Brien: We are blessed with the most engaging and generous listeners who wholly buy into our ethos of “putting smiles on people’s faces”. They are as passionate about making a difference as we are, and assist and engage with us wherever possible to do so. Furthermore, our listeners completely trust that our ‘Smile in Action’ or community projects are genuine and authentic.
O'Brien: We love the concept of service at Smile 90.4FM - anything we can do in the spirit of service to uplift and empower the people of Cape Town. We do not have a specific focus on any one area, but rather look at where we believe we can make a difference in the lives of communities.
O'Brien: Our campaigns are built around a needs analysis, and the goals for each campaign are aimed at making a real difference. We also call on the community to help us in working together to assist those in need. We use the power of radio and the generosity of our fellow Capetonians to make a positive impact on as many lives as possible.
O'Brien: Smile 90.4FM is a purpose-driven brand. We don’t have a specific CSR strategy in place, but we are committed to promoting acts of love and kindness that make a difference in the lives of our listeners. Our presenters have the power to make people feel good and to lift spirits by amplifying the good news in the Mother City. Any ‘Smile in Action’ or community projects that we have in place naturally tie in with sharing the good news.
O'Brien: Smile 90.4FM is sending out 67 buskers to play 67 minutes of music in honour of Madiba at 67 locations around Cape Town in a Making Music for Madiba event on Tuesday, 18 July - the city’s first mass busking event. Young and old, amateur and pro, famous and obscure, they are taking to the streets at 12pm on Mandela Day, and will even include some of Cape Town’s most loved bands, such as Majozi and Michael Lowman.
All proceeds raised by the buskers will be donated to a city music development programme that will enable children from under-resourced communities to access music tuition and musical instruments. For those wanting to catch the Making Music for Madiba magic live, each participating busker can be identified by a Smile 90.4FM poster and bucket for collecting loose change. Buskers can be found in many areas across Cape Town, such as the Waterfront, Gardens Centre, Howard Centre in Pinelands, Cape Gate, Burgundy Square in Milnerton, Observatory Hall Island, Ottery Hypermarket, Long Tree Café in Bergvliet, Farm Village in Noordhoek, Fish Hoek Main, Jan Marais Park in Stellenbosch, and more.
O'Brien: The greatest challenge is the divide, and anger, amongst race and income groups across South Africa, as well as the lack of delivery (and the accompanying expectation gaps). Mandela Day serves as a start to bring people together to promote peace, reconciliation and cultural diversity, to make the world a better place. It is a day where we can look back on what has been done, and through respect for our fellow humans, plan the way forward.