V&A Waterfront partners with Pargo on click and collect drive-through service

The new Click and Collect Drive-Through service will allow customers to place online orders with multiple V&A Waterfront stores, and then to collect their parcels themselves. The drive-through facility will be positioned at Entrance One of Victoria Wharf Shopping Centre nearest The Table Bay Hotel. The Kiosk itself will be situated outside, in front of Tasha’s restaurant.

Collect their shopping at any time

The new service is based on Pargo’s smart logistics platform that offers innovative omnichannel logistics solutions through a tech-enabled network of pickup points. From 11 June, the V&A Waterfront will become the first retail mall to introduce the service which will be piloted until December 2020.

The easy to use service allows customers to place orders online with participating retail stores. They will then receive a notification when the parcel is ready for collection. Customers simply drive up to the brightly coloured kiosk, collect their parcel, and drive away.

The entire process can be completed without customers leaving their cars.

V&A Waterfront retail sales executive Alex Kabalin said, “We envisage that this click and collect service will be popular with many shoppers as it gives them more control and choice over the delivery end of the process. This is especially useful for anyone who has returned to working in an office. They do not have to rush home for the delivery service or wait at the office but can collect their shopping at a time that suits them. They can pre-order online during the day and then simply drive through to collect their conveniently packaged goods on their way home. The system will also be useful for busy parents who don’t want to spend hours in stores with children.

Risk-free option

At a time in the future, when we hope that the coronavirus will be less prominent, we foresee the Click and Collect option will be equally popular with people who enjoy browsing through stores but do not want to be laden down with dozens of shopping bags. With the new system, they can visit physical stores to consider all the store offerings and select the goods they want online, at their own leisure. When their parcels have been packaged they can collect them at their convenience and drive off.

“The pandemic has compelled South African retailers to prioritise e-commerce and omnichannel delivery. Online shopping has become a new norm and option. We are thrilled to be able to support the V&A Waterfront in their initiative to provide online shoppers with a fast, convenient and completely risk-free option. Click & collect shoppers using the drive-through will enjoy all the Pargo perks they have become accustomed too including real-time tracking, delivery status notifications and flexibility around collection times” says Lars Veul, Pargo co-founder and CEO.

Participating stores currently include @Home, Cape Union Mart, Sportscene, Fabiani, Foschini, Wizardz, Old Khaki, Totalsports, Markham, Keedo, Poetry, G-Star and many more. More stores are expected to be added.

Customers will receive email and SMS notifications throughout the parcel’s journey, including when the parcel is ready for collection. Customers can then collect at a time convenient to them. The collection kiosk will be open daily from 9am to 5pm.

The shopper can check store listing on the V&A Waterfront’s website.