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Delightful customer experience The CEM Africa Summit, held in Cape Town on 22 and 23 July, saw over 25 key industry players present keynotes, partake in panel discussions and facilitate workshops on customer experience, coverage of which will continue to be published this week. Leigh Andrews gets the ball rolling with the advisory panel opening on future trends and disruptive innovation and the influence this should have on customer experience management today. Quinton Pienaar agrees in his article on hyper-connectivity. "While hyper-connectedness is a powerful tool for customers, for retailers it is undoubtedly a digital disruption," he says. From a UX perspective, Spree's Sven Schoof explains how to move from usability to delight. He says a change in mindset is required. And Charles Pittaway provides tips for setting up an e-commerce site for small business. Representing Marks & Spencer (M&S) at the summit, Ian Mahoney said that what the British multinational retailer is really famous for is its "knickers". Funnily enough, Woolies (modeled on M&S), recently dismissed a complaint over a reportedly "provocative" underwear ad campaign. The customer quite literally got her knickers in a knot about the retailer's JT One slumber party-themed ad. Then Euromonitor answers the infamous question, what do women want, but in terms of consumption, listing factors to consider when targeting the female consumer. For more gender-specific articles, you can look forward to our Women's Month special section. Jessica Taylor, Group Editor (@Biz_Retail)
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The Advertising Standards Authority of South Africa has dismissed a complaint against Woolworths over a "provocative" underwear advertising campaign... Read more >> | Leigh Andrews You need to keep an eye on future trends from the rest of the world to better manage your business' current customer experience. Some of these trends were shared in the Customer Experience Management Africa plenary session... Read more >> | Amarula, Three Ships 10-Year-Old Single Malt Whisky, and Van Ryn's 12-Year-Old Distiller's Reserve Brandy were among the brands toasting success at the International Wine & Spirit Competition, held recently in London... Read more >> | There is a danger in SA's emerging e-commerce environment to work on overcoming a user's frustrations with your site by focusing on usability... Read more >> | Quinton Pienaar With predictions that by 2020 there will be 26 billion connected devices, according to Gartner, an almost 30-fold increase from 2009 when there were... Read more >> | Charles Pittaway Joining the world of electronic commerce may seem daunting if you're running a small business, but it is easier than ever to get up and running with a digital storefront... Read more >> | Chad Fichardt Think that you are safe? Believe that your mobile device is secure and your transactions completely protected? You'd be wrong... Read more >> | David Telford If the past were to repeat itself, supply chains of the future will evolve in line with the global trends that are fuelling the economy and transforming society and culture... Read more >> | As the global female consumer market strengthens, marketers are more interested in the best way to approach this key demographic who are already the key decision makers in some households... Read more >> |
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 | On Thursday, 23 July's episode of BizTakeouts, The Marketing & Media radio show, host Warren Harding (@bizWazza) interviewed Ben Wagner (@BenWagner), Enzo Scarcella (@EnzoScarc) and Mel Attree (@melattree)... read more>> | | |
 | Belvedere Vodka has been named Vodka Producer of the Year at the International Spirits Challenge 2015 (ISC), a blind-tasting spirits competition. Belvedere also won one trophy and four Gold Medals in different categories... read more>> | | | Engage & win with LOW-INCOME CONSUMERS This unique seminar (13 August in CAPE TOWN), will offer FRESH insight about the Entry-Level market / BoP and REAL solutions on how to engage & win with this growing market! Also hear from REAL Informal Traders!
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 | Dominos has chosen Rivonia Junction for the location of its first store in Johannesburg... read more>> | | |
 | Simon Chapman I recently noticed a tweet from @CareersatBAT about how British American Tobacco South Africa had packed 200,000 meals of donated food for the Million Meal Challenge being run by Stop Hunger Now Southern Africa.... read more>> | |  | Issued by Ackermans In honour of Mandela Day, Ackermans' staff in various departments used their 67 minutes in service to the community to make cushions, mats, puppets and build puppet stages for Ackermans' Ububele Story Schools initiative... read more>> | |  | Issued by Rentokil Initial Each year Rentokil Initial actively supports colleagues wishing to participate in Mandela Day. This year was no different, and each of the 19 branches across the country rose to the challenge... read more>> | | |
 | Consumers should be wary of contract buy-outs, check the small print and be sceptical about the 'sweeteners' attached to any offer, says Aki Kalliatakis... read more>> | | |
 | Lebo Motshegoa, the MD of Foshizi, has been announced as the keynote speaker for the forthcoming Concept to Trade retail seminars, convened by Opentenders Tungwa Retail Holdings... read more>> | |  | Two young Peruvian chefs - who have cooked at some of the world's best restaurants - will be showcasing some of their country's best dishes at the Good Food & Wine Show, which takes place in Johannesburg from 23 - 26 July 2015... read more>> | |  | The Flux Trends August presentation aims to provide a deeper understanding of the psyche and pragmatic approach to life of Generation Z (11 to 17 age group)... read more>> | |  | The National Small Business Chamber (NSBC) is gearing up to host its 7th My Business Expo in Port Elizabeth for thousands of delegates from all over the Eastern Cape and beyond... read more>> | |  | The wine world is going through a revolution that is passing almost unnoticed, said Robert Joseph, British wine expert, highly acclaimed writer and keynote speaker at the 41st annual Nederburg Auction on Saturday, 12 September 2015... read more>> | |  | The Wedding Expo is heading for the Moses Mabhida Stadium, Durban, on 1 and 2 August, 2015, after a successful run at the Ticketpro Dome, Joburg. read more>> | |  | Issued by Bike, Boat and Outdoor Show Boaters and dreamers alike can board and browse hundreds of sleek new boats, while enjoying all that the South African outdoor lifestyle has to offer, at the Johannesburg Boat Show on 14-18 August... read more>> | | |
 | The powdered creamer category grew in both volume and value in 2014, but both growth rates were lower than those achieved by the industry in 2013, according to recent research by BMi Research... read more>> | |  | If you're a Pick n Pay Smart Shopper, Chocolat Frey is giving one family of four the chance to win a trip to the city of Lucerne, in the heart of Switzerland... read more>> | |  | Marisa Maccaferri, Marketing Manager of Olive Pride, said: "Olive Pride Blend of Seed Oils and Extra Virgin Olive Oil needed to be brought in line with the rest of the range in terms of the stacked logo... read more>> | | |
 | According to financial services giant First National Bank, franchising in South Africa has grown steadily at a rate of between 5% and 7% annually, especially in the fast-food industry... read more>> | |  | Urban African dining restaurant chain, Moyo, has made a robust comeback under the direction of Fournews, and is experiencing positive revenue growth from their five restaurants... read more>> | | |
 | Clinton Smith With greater environmental, health and safety consciousness cultivating an evolved cleaning industry, consumer education is essential to ensuring that educated product choices are made... read more>> | | |
 | Issued by Rentokil Initial Initial Hygiene, a leading provider of hygiene services in South Africa, has added two new products to its award-winning Signature range of bathroom products... read more>> | | |
 | To highlight the trade opportunities with fast-growing businesses in Brazil, the Brazilian Trade and Investment Promotion Agency (Apex-Brasil) will bring a high-level trade mission to Joburg on 28 July... read more>> | | |
 | A market with a difference, the first Market on the Edge, will be held from 28 - 29 August 2015 at the Cape Town Stadium. It promises to be a sensory sensation for the whole family - an indoor market to get inspired, eat, shop and play... read more>> | | |
 | Issued by Ganizo Emporium Founder Albert Mlazi has taken the reigns as MD of newly launched manufacturing all-rounder, Ganizo Emporium... read more>> | | |
 | Varusha Moodaley A person is obliged to register as a value-added tax (VAT) vendor where such person makes taxable supplies (comprising standard and zero-rated supplies) in excess of R1 million in a consecutive period of 12 months. read more>> | | |
 | Puma South Africa has expanded its running stable with the inclusion of distance runner Yolande Maclean, track and field athletes Jeremiah Motsau and Ransto Mokopane, and twins Lebo and Lebogang Phalula... read more>> | |  | Issued by Knowledge Resources Increasingly companies are trying to tap into the Low-Income market, but finding it extremely challenging. Discover some of the secrets, tactics and innovation required to succeed at the BoP!... read more>> | | |
 | FriendTips is a new social platform that launched in South Africa this week and will provide cash back to anyone who successfully recommends concerts and events, concepts, products and services to their friends... read more>> | | |
 | Restaurant franchisor Spur yesterday said its total sales growth for the year ended June slowed to 12.1% from 13.5% the previous year, apparently beating market expectations since its share jumped 4.47% to R37.40... read more>> | |  | Spur Corporation (SUR) has lifted sales across its operations 12.1% to R6.2bn in the year to June from the year-earlier period... read more>> | |  | AVI's headline earnings per share (HEPS) are expected to increase by between 9% and 10% to between 418c and 422c in the year ended June 30 2015 from the previous year's 383.6c, the consumer products company said in a voluntary trading update on Tuesday... read more>> | |  | Total income in the food and beverage industry increased 5.1% in May 2015 compared with May 2014, Stats SA said on Monday... read more>> | | |
 | Col'Cacchio pizzeria has launched its e-learning staff training platform, which is used as a training tool and provides staff with the resources necessary to develop their restaurant and hospitality skills... read more>> | | |  | NEW YORK - Amazon shares shot to record levels on Friday after a blowout earnings report seen as a potential watershed for the US online giant... read more>> | |  | SAN FRANCISCO - Amazon shares rocketed higher on Thursday after the online giant surprised the market by swinging to profit in the second quarter amid surging sales... read more>> | |  | NEW YORK - Coca-Cola reported higher quarterly profits on Wednesday as increased sales in North America offset lower revenues overseas due in part to the strong dollar... read more>> | |  | THE HAGUE - Dutch food and cosmetics giant Unilever said on Thursday that while it had managed to increase sales, consumer demand is weak both in emerging and industrialised markets... read more>> | |  | BRUSSELS, BELGIUM: The EU's competition regulator opened an in-depth probe on Monday into the proposed takeover of Rexam, the British maker of beverage cans, by US peer Ball Corporation in an offer worth £4.3 billion ($6.6 billion; €5.8 billion)... read more>> | |  | NEW YORK - Shares in PayPal jumped on Monday in the first day after being spun off by eBay, with the online payments group seeing a market value higher than its former parent... read more>> | | | More International | |
|  | Nigeria has been experiencing a boost in online businesses due to the massive surge in m-commerce. The rise in mobile phone traffic to online stores is incited by the overall trend of social media... read more>> | | | More Africa | |
|  | Eugene Yiga "I'm delighted to be here," said Christelle Reade-Jahn, Director of the South African Brandy Foundation. "It's such a special evening, bringing together everything that's good in South Africa: good company, excellent conversation, fantastic brandies, and one of the best chefs in the country." read more>> | | | More BizLounge news | |
| - Tiger Brands Foundation appoints new director - more info
- Bowman Gilfillan Africa Group appoints new head of oil and gas sector - more info
- Absa appoints new head of business banking in KwaZulu-Natal - more info
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| | | SEAexpo 2015C-Major Productions - 4 Sep 2015 to 5 Sep 2015, Johannesburg Smart Procurement World 2015Commerce Edge South Africa Pty Ltd - 8 Sep 2015 to 10 Sep 2015, Johanneburg | 1 Mar 2016 to 3 Mar 2016, Cape Town | |  Learn how to sell at your higher price, a seminar by Richard Mulvey. Join others in this previously sold-out session to learn why selling a higher price is easy. Read more >> | | |
| Muhammad Ali Jinnah "With faith, discipline and selfless devotion to duty, there is nothing worthwhile that you cannot achieve." Jim Rohn "We must all suffer one of two things: the pain of discipline or the pain of regret or disappointment." William James "It is our attitude at the beginning of a difficult task which, more than anything else, will affect its successful outcome." Michael Dell "You don't have to be a genius or a visionary or even a college graduate to be successful. You just need a framework and a dream." Thomas Carlyle "Every noble work is at first impossible." |
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