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Retail

Location, attraction, retention

If you didn't already know, you customers hold the power and, as George Golding explains, 2015 will continue to be all about the customer. So how do you attract and retain them? Well, a clean store for starters, as Stephen Sandmann reminds us of the importance of keeping our retail spaces neat and tidy as a customer drawcard. Although consumers are likely to stick with what they know and where to go in 2015, the commercial property market is gearing up for a competitive year. It still is all about location, location, location - even with omnichannel systems.

Have a great week!

Shan Radcliffe, Group Head - Retail (@Biz_Retail)
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Weekly top stories


Collaboration - the future of supply chain
[Jaco Barnard] To remain relevant in today's increasingly competitive and dynamic markets, and to extract maximum value from operational environments, organisations should move towards a 'collaborative' supply chain model - powered by the latest technological innovations... read more>>

R200m CCI Call Centres office opens in Umhlanga

The expansion of skills remains vital to the support offered by government to investors, says Trade and Industry (dti) Minister Rob Davies...

Read more >>



Keep your reputation tidy with clean stores

Stephen Sandmann

No matter what the case may be, no dirt appeals to a customer. Dirt creates unpleasantness and can drive a business downwards...

Read more >>



Just four bits of credit card data can identify most anyone

MIAMI, USA: Just four bits of information gleaned from a shopper's credit card can be used to identify almost anyone, suggesting that even anonymous big data sets can breach individual privacy...

Read more >>



Consumers to stick with what they know and where to go in 2015

The greater the dominance of a property asset, the more protected the property investment will be in 2015's subdued economic markets...

Read more >>



Blame poor internet for SA's lack of cutting-edge marketing

Leigh Andrews

If we don't make great strides with SA's internet growth, we'll lag even further behind the rest of the world, says Strategy Worx CEO Steven Ambrose...

Read more >>



[Trends 2015] Your customers hold the power

George Golding

2015 will continue to be all about the customer, for brands...

Read more >>



Cartier seeks women with 'diamond minds' for entrepreneurial competition

Influential and enterprising women have always inspired the creativity of Cartier and are a large creative motivator behind the Cartier Women's Initiative Awards...

Read more >>



IORMA solidifies its reach with Johannesburg office launch

The International Omni Retailing Markets Association (IORMA), which monitors and analyses the value chain for consumer goods and services, has established a Johannesburg office...

Read more >>



Fashion retailers look abroad as golden era of consumption frays

Zeenat Moorad

SA's dwindling economy and glacial employment prospects has seen the consumption boom taper off, with fashion retailers such as The Foschini Group (TFG) and Woolworths casting their nets offshore...

Read more >>



Competitive year for commercial property sector

Given the electricity issues, shortage of good assets and weak Rand, the commercial property market can expect massive competition for good property and tenants in 2015...

Read more >>



The challenge of e-commerce transactions on a mobile device

Leigh Andrews

Do you have an antivirus product on your mobile phone? If not, best you invest in one in order to protect against mobile fraud, as mobile payments and card-not-present retail go on the rise...

Read more >>



Location, location, location goes online with omnichannel systems

Simon Campbell-Young

The mantra 'location, location, location' is taking on an entirely new meaning, now that consumers are becoming increasingly tech-savvy...

Read more >>



SA franchise operations to sail unstable economic climate easily in 2015

As South Africa enters 2015, a year that is widely forecast to be characterised by pressure on consumer spending and rising interest rates, it is predicted that the upward trend in retail franchising will continue.

Read more >>





Retail Trends
SA Trendwatch 2015

Hansie Smit

Alarming trend news from the US is that Mom jeans are set to make a comeback in 2015. For the fashion unconscious, Mom jeans are high-wasted, ankle-length jean pants worn by Moms everywhere... read more>>
Banking & Finance
Homeowner environments positive under interest rate growth
While generally anticipated by commentators in the market, the decision by the Monetary Policy Committee meeting to hold the repo rate steady at 5.75% is most welcome... read more>>
Fuel-hedging strategy sees AVI profit

Nick Hedley

Brand News
Fishing unit delivers hefty profit for AVI

Marc Hasenfuss

The persistent whisperings that consumer brands giant AVI could be looking to sell off its fishing subsidiary I&J might finally fade out... read more>>
Franschhoek gains international recognition on '2014 top 50 list'
The Decanter Top 50 Wines in the World includes its recommended top 50 'must-buy' wines that have achieved an outstanding score throughout the year (18.5/20 points and above) and offer excellent value for money... read more>>
Belvedere Vodka gets product placement in new Bond film
Commercial Property
Broll and Greenday Property take up the gavel in partnership
In keeping with its growth strategy, Broll Property Group and Greenday Property have collaborated to launch Broll Auctions and Sales, a new service line within the group... read more>>
Redefine International completes acquisition of German retail properties
CBD major development shows the Mother City still has it
CSI
Amorim's CWG sponsorship sets corks popping
The Cape Winemakers Guild Protégé Programme, a celebrated mentorship scheme for aspiring young winemakers, has started 2015 on a high note with the announcement of a major sponsorship by Amorim Cork... read more>>
E-commerce
Players gear up for boom in e-commerce on the continent
Driven by the increased use of mobile devices and the internet, and economic growth across the continent, e-commerce is burgeoning in Africa... read more>>
Exhibitions & Events
Inaugural awards for the best 'Sommeliers' Selection'
The inaugural 'Sommeliers' Selection' is a wine and craft beer competition judged solely by a panel of South Africa's top sommeliers, in categories moulded around that of a 'perfect wine list'... read more>>
Pizzas with pizzazz as global challenge gets ready to roll
The Global Pizza Challenge, run in 16 countries around the world, promotes a passion for pizza making and introduces a completely new spectrum of innovative pizzas to the world... read more>>
It is all fun at the al fresco harvest celebration
AfrAsia wine auction sets sights on back-to-back records
FMCG
Waterkloof struts its stuff with new Peacock Range
The Peacock Wild Ferment range gets its name from the brightly plumed birds conspicuous in and around Waterkloof's vineyards... read more>>
In-store Media
Moving Tactics introduces digital signage at the Keg chain of restaurants and pubs

Issued by Moving Tactics

The Keg, a South African-based chain of restaurants and pubs, has deployed in-store digital signage powered by X2O Media throughout its network of restaurants... read more>>
Manufacturing
Kagiso PMI rises to 54.2 in January
Activity in the manufacturing sector picked up strongly last month as production returned to normal following the festive break when most workers went on leave... read more>>
Regulatory
Amended Bill to improve justice portfolio
The Judicial Matters Amendment Bill is expected to enhance organisational efficiency and improve the application of different Acts of Parliament... read more>>
Retail Marketing
[Biz Takeouts Podcast] 120: Melissa Attree on Brands vs Publishers
In the latest Biz Takeouts Marketing and Media Radio show, host Warren Harding interviewed Melissa Attree and Candice Winterboer... read more>>
Goodnight - now available at selected Spar retail stores

Issued by Student Brands

Goodnight SA will be working closely with Student Brands to create brand awareness and market the herbal relaxation beverage, Goodnight, through various mediums... read more>>
Fishwicks growing in Cape Town

Issued by BrandLife

Retail Services
Fuel-saving app from TouchFoundry
TouchFoundry has launched 'FillApp', a smart, free app that will save South African consumers money, as it calculates whether they should fill their car before or after fuel price changes... read more>>
Retailers
Clicks group sales up 13.9% to R8.2bn in 20 weeks
Retailer Clicks on Wednesday, 28 January 2015, said it had increased group sales by 13.9% to R8.2bn in the 20 weeks to 18 January... read more>>
South African intranet design wins global accolade
In the 2015 Nielsen Norman Intranet Design Annual, the Intranet solution developed by The Foschini Group, in partnership with Intervate, has been confirmed as one of the world's top 10 intranets... read more>>
Security
MasterCard has master plan for security and online protection
Industry experts, local financial institutions and merchant representatives discussed international and South African trends in fraud detection and prevention at a fraud and processing workshop... read more>>
Shipping & Transport
African Union agrees 'substantive' transport deal with China
China and the African Union agreed Tuesday, 27 January, an ambitious plan to develop road, rail and air transport routes to link capitals across the continent... read more>>
Road is still king of freight

Andiswa Maqutu

Freight movers in SA still prefer road transport to rail to transport goods locally, hindering Transnet's efforts to get rail-friendly cargo off the roads... read more>>
Training
Simulation education begins with Shoprite
The Shoprite Group is supporting the government's mandate for the Technical and Vocational Education and Training (TVET) sector to increase the number of students by four million by 2030... read more>>
International
Britain's Tesco says 2,000 jobs under threat
LONDON, UK: Troubled British supermarket giant Tesco said on Wednesday that it could axe as many as 2,000 jobs under plans to shut 43 stores in a company-wide overhaul... read more>>
Five paradoxes that luxury brands should not forget
CHINA: We live in a world of unpredictability, one in a constant state of flux, and which has conditioned its inhabitants to expect change even in brands they have always loved... read more>>
India says it will not appeal Vodafone tax ruling
NEW DELHI, INDIA: India's government will not appeal a court verdict favouring British mobile giant Vodafone in a multimillion-dollar tax suit, in a move aimed at winning back investor confidence... read more>>
China defends aid role in Africa
China on Wednesday, 28 January, offered a spirited defence of its aid to Africa, rejecting charges of "concrete diplomacy", following a major infrastructure deal with the continent... read more>>
The next global domain name-branding boom

Naseem Javed

TORONTO, CANADA: There are some million new cyber brands about to appear in global e-commerce, big or small they will skate all around the globe... read more>>
Taking a cue from the Ryanair screen scraping judgment

Ritesh Sanghani

AHMEDABAD, INDIA: Screen scraping is the best way to aggregate web data much faster than a human possibly can. However, is there any such thing known as ethical web scraping? read more>>
Turkish court orders Facebook to block pages 'insulting' prophet
ISTANBUL TURKEY: A Turkish court has ordered Facebook to block pages deemed insulting to the Prophet Mohammed, threatening to shut down the social media network indefinitely... read more>>
New Toyota Camry campaign launches at Super Bowl
US: As part of the 'One Bold Choice Leads to Another' campaign for the new 2015 Toyota Camry, the company will lead with two new ads during the first quarter of the Super Bowl opening game on 1 February 2015... read more>>
Ex-president Ahmadinejad launches website ahead of Iran polls
China government agency 'bombs' Alibaba over management
Thai junta chief defends controversial cyber law plans
World News Media Congress expecting delegates from 80 countries
2015 Advertiser of the Year is Henkel
Ericsson profits drop as North America demand slumps
Video shows blind mother seeing baby for first time
WikiLeaks accuses Google of handing over emails to US government
More International
Africa
Networks in Africa: The year ahead

Matthew Barker

SUNNYVALE, US: Major data breaches continue with a significant rise in those originating from mobile devices... read more>>
More Africa
Government news
Minister explains ad spending
Communications Minister Faith Muthambi has addressed a Democratic Alliance (DA) parliamentary question relating to government advertising spending on The New Age newspaper... read more>>
Have your say on SONA
South Africans have been called to have their say on what should be included in President Jacob Zuma's State of the Nation Address (SONA), scheduled for next week... read more>>
Minister challenges unions on minimum wage issue
Labour Minister Mildred Oliphant has urged organised labour to be clear on the common ground for the framework of a national minimum wage... read more>>
Repo rate to remain unchanged: Reserve Bank
The repo rate is to remain unchanged at 5.75%, Reserve Bank Governor Lesetja Kganyago said on Thursday, 29 January... read more>>
BEE: Business to bite the (silver) bullet?

Derick van der Walt

President Jacob Zuma signed the Broad-Based Black Economic Empowerment (B-BBEE) Amendment Act 46 of 2013 into law in January 2014, while the new Phase 1 and Phase 2 B-BBEE Codes of Good Practice were gazetted in respectively October 2013 and October 2014... read more>>
Load shedding and electricity supply (infographic)
As South Africa enters a period of tight electricity supply, power utility Eskom has produced a series of handy infographics to answer these and other questions... read more>>
Land offensive

Kingdom Mabuza, TJ Strydom and Penwell Dlamini

Land ownership by foreigners will be prohibited and South Africans will be entitled to own no more than two farms, or an equivalent of 12,000ha... read more>>
Constitutional Court clarifies appeals process
A Constitutional Court decision has helped clarify the position regarding the appeals process for cases from the Competition Appeal Court... read more>>
Africa CEO Forum to focus on new economic environment
The official theme of the 2015 Africa CEO Forum, which will take place on 16 and 17 March in Geneva, Switzerland, is 'Africa's new economic environment'... read more>>
Innovation, a catalyst for development

Albert van Jaarsveld

WEF is uniquely placed to offer South Africa a chance to position itself and communicate its value proposition to international decision makers... read more>>
Load shedding to continue
Eskom says load shedding will continue today... read more>>
Buy on the fly... SAA installs new system
SAA will this week become the first airline globally to install the SatAuth (Satellite Authorisation System), which will allow for secure credit card transactions anywhere in the skies... read more>>
Children, ethics vs big business
High-income earners can expect significant tax increases
Salary increase for farm workers
SARS confirms CCMA resolution
Smart Cape aims to help people study, find jobs and business opportunities
Transnet Ports announces R9.65bn in infrastructure projects at Saldanha

Linda Ensor

SADC Media Awards entries now open
Crime Stop, Crime Line tip-offs lead to 52 arrests
Presidency accepts SIU head resignation
More Government news
Lifestyle
'Sustainable self-expression' at Swordfern

Ruth Cooper

Swordfern, a quirky little beauty salon run by quirky beauties, situated on the infamous Harrington Street, is already, at only a little over a year old, making a name for itself as a one-stop shop for hair and beauty treatments for those a little more alternative. read more>>
Jobs offered
Store Manager and Fashion Consultants - Nelspruit
Our leading menswear brand, Fabiani, is offering exciting opportunities to partner with us, continually growing our brand. Read more >>

Community Managers - Cape Town
Leading online fashion retailer, RunwaySale is looking for dynamic community managers with a passion for keeping our amazing customers happy! Read more >>



New events to diarise
Customer Experience and Customer Loyalty Strategy
Principa - 17 Feb 2015 to 20 Feb 2015 Johannesburg,Cape Town

Upcoming events
Sales Advantage
Dale Carnegie Training - 4 Feb 2015 to 22 Jul 2015 Johannesburg

Retail Banking Digitalisation Conference 2015
Trade Conferences International - 4 Feb 2015 to 5 Feb 2015 Johannesburg

Sales advantage
Dale Carnegie Training - 4 Feb 2015 to 22 Jul 2015 Johannesburg

Legal and compliance risk manangement
BizStrat - 5 Feb 2015 to 6 Feb 2015 Johannesburg

Quotes
Eldridge Cleaver
"Too much agreement kills a chat."
George Lucas
"Dreams are extremely important. You can't do it unless you imagine it."
Abraham Lincoln
"The best way to predict the future is to create it."
Carlton Fisk
"It's not what you achieve, it's what you overcome. That's what defines your career."
Plutarch
"No man ever wetted clay and then left it, as if there would be bricks by chance and fortune."

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