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Retail

Gearing for growth

Autumn has arrived, and with it, the minefield of school and public holidays. Of course, this is usually a good thing as far as retail is concerned, but we'll have to wait and see which way this weather drives us - home or in-store. Meanwhile, the retail trade stats have come in for January, showing meagre growth month-on-month, but with a 6.8% increase year-on-year.

On the subject of growth, Shoprite has stepped foot into northern Nigeria, Futurelife is expanding into the UAE, and Steinhoff has made an offer for the JD Group. For any retailer looking to invest in Africa, the African Retail Development Index shows the Rwanda is the place to go.

Franchising in South Africa is continuing to prove its worth, so any entrepreneurs looking to start-up under an established brand should hop along to the International Franchise Expo in Sandton next month to see what opportunities await.

Shan Radcliffe, Group Head - Retail (@Biz_Retail)
© amenic181 - Fotolia.com

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Weekly top stories
Exclusivity detrimental to small business growth

According to Suzanne Ackerman-Berman, director of transformation at Pick n Pay, it is not acceptable for big players in the supply chain to insist on exclusivity in exchange for helping smaller suppliers.

Read more >>

International Franchise Exhibition coming in April

The International Franchise Exhibition (IFE) will beheld at the Sandton Convention Centre from 10 - 12 April 2014, offering potential franchisees a platform to gain an understanding of the business opportunities available in South Africa. Over 50 different franchise brands will be exhibiting at the event.

Read more >>

Online retail future still good despite closures

Cuan Chelin

Despite the recent closure by Naspers of SA Camera, Style36, 5 Rooms and Kinderelo, I believe that the country is constantly developing and online retail is growing at a rapid rate. Naspers has confirmed this by stating its intentions to restructure and focus on its general online store, Kalahari.com.

Read more >>

SA consumers 'want it all' from retailers

Zeenat Moorad

Retailers‚ take heed: South African consumers want it all - convenient physical store locations‚ websites that enable them to find and purchase products‚ and easy-to-use mobile websites or apps.

Read more >>

What do your customers really think of you?

Bruce von Maltitz

Whether it is the fault of social media, or a failing to demonstrate true innovation in a rapidly changing market, customer satisfaction has become vitally important.

Read more >>

'That changeroom experience was amazing,' said no one ever

Kelly Summerfield

Waiting in line to try on clothes can be a tiresome process and the least the customer expects is a friendly employee and a clean changeroom. Is that too much to ask?

Read more >>

Inaugural wine auction raises over R7m for education

The inaugural 2014 AfrAsia Bank Cape Wine Auction, which took place on Saturday 15 March 2014 at the Delaire Graff Estate in Stellenbosch, raised over R7-million for education in the Cape winelands.

Read more >>

No need to panic over credit 'amnesty'

Amanda Visser

The grave danger with legislative changes is that they can have unintended consequences; at the very least they may be disruptive to commerce and cause confusion among consumers if the changes are not communicated well.

Read more >>

Rwanda ready for retail investment

Danette Breitenbach

The African Retail Development Index (ARDI) launched on 17 March 2014 in Johannesburg. Compiled by A.T. Kearney, which has undertaken a similar global retail Index for years, this is the first time an African Index has been compiled.

Read more >>


Banking & Finance
Highest level of default payments in China since 2010
Research done by international credit insurer Coface of corporate credit risk management in China, carried out in the fourth quarter of 2013, revealed that 8 out of 10 companies in China experienced overdue payments in 2013. Read more >>

Brand News
Matrix continues to navigate the path of innovation

Issued by Matrix

The relaunch of the Matrix brand early in 2013, positioned the major industry player as not just another tracking product but rather a brand focused on personal safety, convenience and one that is 'right by your side'. Read more >>

Clover delivers good performance in a challenging operating environment

Issued by Clover

Clover Industries Limited has announced a good performance for the six months to 31 December 2013 in a challenging operating environment marked by rampant inflationary pressures impacting both input costs and the consumer base. Read more >>

Orlando Pirates headphones from Skullcandy
Futurelife expands into UAE
Commercial Property
A selection of business news briefs
A selection of short items from around the business community, published in a single, easily-digested single article to provide a snapshot of developments over the past few days. Read more >>

IPD South Africa Annual Property Index out next week
CSI
International assistance for sustainable farming project in Limpopo
Eight PepsiCo associates from around the globe, all participants in the company's PepsiCorps programme, have recently travelled to Limpopo to assist Heifer International South Africa on a sustainable farming project it is running in Limpopo. Read more >>

Liqui-Fruit Cape Epic teams ride miles for smiles
CRM
Customer service - it really is your problem

Su-Mari Du Bruyn

Too many businesses are getting customer service wrong. Bureaucratic business processes are making it incredibly difficult for employees to be flexible and accommodate unique customer needs. Read more >>

eCommerce
Taking your business online?

Brendon Williamson

Here are six risk assessment questions you need to ask. Read more >>

Exhibitions & Events
Scan Display reports on global retail and expo trends

Issued by Scan Display

The extensive use of fabrics on walls and ceilings of exhibition spaces - to hide the infrastructure of modular systems and to give the illusion of a custom-built space - is a major contemporary trend in exhibition spaces. Read more >>

SAITEX celebrates 21 years of African trade
Old Mutual Trophy Wine Show public tastings
Franchising
Good communication vital in franchising

Werner Hedder

In business, the important role that communication plays is often underestimated, leading to misunderstandings, unmet objectives and failed relationships. Read more >>

Franchising contribution to GDP rising

Simone Cooper

The franchise sector, which is defying sluggish economic conditions, currently contributes nearly 10% to South Africa's GDP and will continue to provide sustainable business opportunities for entrepreneurs into 2014 and beyond. Read more >>

Health & Safety
Rentokil offers expert advice on how to get rid of ants

Issued by Rentokil Initial

Pest control expert Rentokil deals with requests for ant control on a daily basis and offers some handy advice on how to get rid of ants and keep them from invading your premises. Read more >>

Hospitality
Entrants ready for Cape Legends Inter Hotel Challenge
This year's Cape Legends Inter Hotel Challenge has two entrants from the One&Only Cape Town - Joyce Mesu, chef candidate, and Mercy Mwai, wine steward candidate, both of whom work as part of the Nobu Cape Town restaurant team. Read more >>

Manufacturing
Beverages business keeps Bowler Metcalf's earnings under pressure

Nick Hedley

Plastic packaging manufacturer and beverage bottler Bowler Metcalf reported an "unavoidable" 14% fall in earnings as margins were squeezed in its beverages business. Read more >>

Unilever revenue up 8.9% amid growth constraints

Marc Hasenfuss

Household brands conglomerate Unilever appears to be battling just as hard as its listed peers‚ Tiger Brands and AVI‚ for growth amid shrinking discretionary spending as embattled South African consumers continue to tighten their purse strings. Read more >>

Nutrition
Reviewing safety of Xylitol

Amanda Rogaly

Touted as a natural replacement for sugar and a great choice for diabetics and children with ear infections, Xylitol still has its issues. Its proponents say it is just as sweet as sucrose but has 40% fewer calories, and 75% less carbohydrates, making it far healthier in an age, when everyone seems to be super-sizing themselves. Read more >>

Packaging
Coding solutions from Pyrotec PackMark withstands the chill of dairy freezers

Issued by Pyrotec

Pyrotec PackMark has the perfect solution to ensure that coding does not fade or wipe off, whether for best before dates, batch numbers, ingredients, logos and barcodes on flexible packaging, rigid plastics, metal, paper-based containers or liquid cartons. Read more >>

Regulatory
Salt laws fail taste test, warns expert
Laws to reduce the salt content of food products might not succeed because people can add extra salt if they do not like the taste. Read more >>

Research
Wholesale trade sales up 8.7 y/y in January
Wholesale trade sales rose 8.7% year on year in January compared with 6.4% year on year in December‚ Statistics SA data showed on Thursday. Sales were measured in real terms using constant 2012 prices. Read more >>

January retail trade sales increase
Retail trade sales - measured in real terms (constant 2012 prices) - increased by 6.8% year-on-year in January 2014, Statistics SA announced Wednesday, 19 March 2014. Read more >>

Retail Marketing
Winning advertising creative - you get what you brief

Dina Saffer-Myers

A brand manager's dream: Produce a TV advert showcasing the benefits of a product whilst bringing a tear to the consumer's eye and galvanising them to rush out to purchase it. Read more >>

Retailers
Motor trade sales up 2.4% y/y in January
Motor trade sales (measured in nominal terms and current prices) increased by 2.4% year-on-year in January‚ Statistics SA has reported. Read more >>

Shoprite opens doors in northern Nigeria
Thursday, 20 March 2014 saw Shoprite open its doors in northern Nigeria, adding to its already 1,800 outlets globally. Read more >>

Steinhoff's buyout offer for JD Group
Diversified retailer Steinhoff (SHF) on Tuesday, 18 March 2014, announced plans to increase its stake in its subsidiary JD Group to 98% from 56.8% to help the furniture retailer overcome operational challenges facing its business. Read more >>

Zara owner Inditex profit growth slows, stores expand
First North Face concept store opens in Cape Town
Shipping & Transport
China wins lion's share of Transnet's R50bn train tender

Razina Munshi and Mark Allix

China's two largest rolling-stock manufacturers are the biggest winners of a R50bn deal to manufacturer more than 1000 locomotives for Transnet‚ confirming South Africa's preference for doing business with members of Brics. Read more >>


International

Retail: How to avoid energy wastage and manage costs

Jon Rabinowitz

NEW YORK CITY, US / KFAR SABA, ISRAEL: How you can manage costs better in retail stores: Six factors that contribute to energy waste and are raising your costs. Read more >>

Google expands Android platform to wearables
SAN FRANCISCO, USA: Google has announced it is bringing Android, the dominant platform for smartphones, to wearable devices. Read more >>

Japanese retailer Rakuten slammed over ivory and whale meat products
LONDON, UK: Japanese e-commerce retailer Rakuten is the world's largest online marketplace for elephant ivory and whale meat products, an environmental campaign group said. It said that running the advertisements for these products was akin to arming poachers. Read more >>

GM recalls another 1.8m cars amid safety probe
CHICAGO, USA: General Motors announced its second massive recall in two months as it works to contain a growing scandal over the safety of its vehicles. Read more >>

German property group planning to list on JSE

Joan Muller

Oman to privatise airline, telecoms company
Vietnam jails second blogger in a fortnight
AME Awards announces 2014 Winners
Cannes Lions announces juries
After 30 hours of flying, nothing wakes you up like your imminent death

Damon Stapleton

Google, Viacom settle YouTube copyright suit
SoftBank woos US, with T-Mobile in view
Networked masks set to revolutionise skiing
Vodafone expands European empire with Ono takeover
Russia blocks top opposition news sites

More International


Galleries

Belvedere Vodka at the Mercedes-Benz Fashion Week

More

More galleries  


Government

Manufacturing confidence up 5 points says BER
Manufacturing business confidence improved in the first quarter of 2014‚ as exports benefitted from a weak rand that supported the export earnings of manufacturers. Read more >>

Digital TV chaos shows government lack of interest

Anton Harber

A journalist has to take obscure matters and turn them into engaging and understandable stories, showing people why they should care about them. Sometimes it seems impossible. Read more >>

Around SA in Madiba's footsteps
South Africans and visitors to the country can now explore South Africa using a Madiba-inspired tourist attraction map, which has just been launched by Tourism Minister Marthinus van Schalkwyk. Read more >>

Sanral under fire for destroying rare plants

Bobby Jordan

The company that brought us e-tolls stands accused of mowing and killing rare and endangered plant species growing along national roads. Read more >>

Revised B-BBEE Codes transitional period extended
Minister Molewa promotes blue economy
Call centre a lifeline for women
Employers embrace youth employment, education incentives
Government claims it 'welcomes' Public Protector's report
Tougher code of conduct for MPs on cards

Carol Paton

Communities urged to stop illegal water connections

Siphiwe Nyathi

The great pothole problem

Phetane Rapetswane

New ambulances to improve maternal services
Mega project to improve Mpumalanga water supply

Siphiwe Nyathi

More political parties to contest 2014 elections

Nthambeleni Gabara


More Government news


Lifestyle

Ambre - 4-star with 5-star service

Rod Baker

Feel like a getaway without the kids? Feel like getting married and need a romantic venue? Try Ambre... now Adults Only Read more >>

Tweaks add extra gloss to Sportage

Henrie Geyser: motoring editor

Kia has updated its popular Sportage range and smartened it up with bits of fancy make-up, exterior and inside enhancements, engine and transmission upgrades and glossy cabin comforts, which are likely to push up sales, which already stand at more than 9,000 units since it was introduced to the local market three years ago. Read more >>


Jobs offered

Head of Ecommerce/BI/Marketing - Executive - Johannesburg
Head of ecommerce, BI and marketing (exec). R1.2- to R1.3-mil package. Retail management experience. Strategic person who understands customer engagement. Read more >>




New events to diarise

Warehouse clearance sale
28 Mar 2014 to 30 Mar 2014 Johannesburg

Sheer Glamour Show
2 Apr 2014 Johannesburg

T.G.I.F. Thank Goodness I'm Female weekend
George Lodge International - 4 Apr 2014 to 5 Apr 2014 George

Taking control of your supply chain
SGS - 29 Apr 2014 Geneva

News Conference at Seafood Expo Global
GLOBALG.A.P. Foodplus GmbH - 7 May 2014 Brussels

Green your home/guest house
Terra Firma Academy - 19 May 2014 to 26 Aug 2014 Johannesburg,Cape Town

Energy management fundamentals
Terra Firma Academy - 4 Jun 2014 to 3 Oct 2014 Cape Town,Durban,Johannesburg

Carbon footprint analyst course
Terra Firma Academy - 4 Jun 2014 to 21 Nov 2014 Durban,Cape Town,Johannesburg

South African Book Fair
Thebe Reed Exhibitions - 13 Jun 2014 to 15 Jun 2014 Cape Town

Gauteng Motor Show 2014
Thebe Reed Exhibitions - 25 Jul 2014 to 27 Jul 2014 Brakpan


Upcoming events

Customer Experience World - 25 Mar 2014 to 26 Mar 2014 Johannesburg
Don't miss CEW Johannesburg 2014 for the opportunity to hear about the latest in customer experience, share your story and learn from peers. Read more >>


Japan Week - 26 Mar 2014 to 31 Mar 2014 Johannesburg
Japan Week is set to showcase a range of Japanese products. The event is free to the public. Read more >>


Warehouse clearance sale
28 Mar 2014 to 30 Mar 2014 Johannesburg

Cape Town Pick n Pay Women's Walk
Pick n Pay - 29 Mar 2014 Cape Town


Quotes

Dan Stanford
"Experience is what you get when you don't get what you want."
An Wang
"Success is more a function of consistent common sense than it is of genius."
Seth Godin
"You have everything you need to build something far bigger than yourself."
Florence Scovel Shinn
"Giving opens the way for receiving."

More quotes  Submit a Quote

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