Administrator: Student Administration and Support Services

Job description

STADIO Higher Education is looking for an Administrator: Student Administration and Support Services

Purpose
To provide efficient administrative and student support services that enhance the student experience, ensure the accurate management of student records and processes, and support the effective operation of academic and administrative functions in alignment with institutional policies and service standards. The incumbent serves as a key point of contact for students, offering professional assistance throughout the student lifecycle while maintaining high levels of customer service, accuracy, and confidentiality.

Key Responsibilities

• Provide current and prospective students with the highest level of customer service through effective phone, e-mail, and face-to-face communication.
• Attend to and resolve electronic help desk requests.
• Log all correspondence, advice given and outcomes centrally within the electronic systems used.
• Refer specialist enquiries accurately and effectively. Assist students with the admission and registration process to ensure appropriate guidance is provided regarding programme and qualification requirements and financial obligations.
• Build and maintain good relationships with students, sponsors, and colleagues.
• Create a friendly and supportive atmosphere for students and staff.
• Review enrolment/registration documentation received from prospective and returning students and ensure all required information is obtained.
• Develop a key understanding of the institution’s policies & procedures and ensure these are adhered to.
• Provide academic and general administrative functions including maintaining data bases, word processing, electronic filing, and photocopying to support the work of the Student Administration and Support Services (SAS) office.
• Ensure the efficient processing of student academic administration, maintain student and module records on the Student Information Management Systems (SIMS - MyStadio)
• Provide accurate, relevant, and up-to-date information to staff, students, parents, and corporate clients.
• Arrange consultation between academic staff and students with queries, to ensure an efficient & timely resolution.
• Manage the assessment administration, record absenteeism, and collect medical certificates and supporting evidence for students and maintain lists for assessment extensions and/or supplementary exams.
• Record and maintain student correspondence, registration, and exam results.
• Participate in team training and development activities.
• Additional administration tasks allocated by Team Leaders or occasional out of hours work during peak periods such as registration, orientation, and graduation.

Skills & Competencies

• The incumbent must have previous experience within a similar role.
• Drive and self-motivation are critical in this role.
• This position requires an individual who can pay close attention to detail and can work independently and accurately under pressure. Should also have excellent interpersonal and organizational skills.
• Enthusiasm and the ability to thrive in an atmosphere of constant change.
• Ability to work with a diverse team in a fast-paced environment.
• Excellent communication skills with the ability to communicate in a courteous, tactful, and concise manner.
• Committed to producing quality work.
• Computer literate; experience and competency in word processing and spreadsheets.
• Experience in the use of STADIO’s systems; Learner Management systems (LMS) and Student Information Management System (SIMS)

Qualifications & Experience

• Grade 12 + Tertiary qualification would be preferred.
• Communication skills, both verbal and written
• Attention to detail.
• Customer service
• Computer literacy, and proficiency in Excel
• Ability to cope with change.
• Commitment to continuous learning
• Confidentiality and ethics
• Excellent time management skills
• Ability to work under pressure and within a team

Posted on 23 Oct 15:22, Closing date 1 Nov