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Statistics SA posted November's retail trade sales data last week, and while the figures look pretty perky, economists don't expect these levels to be sustainable. Retailers confirmed this with the release of their individual Christmas sales figures. These dismal reports were compounded for some, such as Shoprite and Massmart, having lost around R460-million by closing on the Sunday of Madiba's funeral.

On the lighter side, Biz Trends 2014 has started with a bang. Be sure to check out Dave Nemeth's look at the changing face of retail, Karen Ashwin's advice on how to make your brand stand out in 2014. Gary Hadfield and Christy Turner weigh in on trends to give your e-commerce business the upper hand.

Have a great week!

Shan Radcliffe, Group Head - Retail (@Biz_Retail)
Image: © Ka Yann - Fotolia.com

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Weekly top stories
[2014 trends] The face of retail is about to change
[Dave Nemeth] With consumers searching for shopping experiences and not merely driven by products and pricing, the face of retail is about to change drastically over the next few years. Here are just some of the trends we will start seeing from 2014. Read more >>

Consumers braced for inflation to increase

Ntsakisi Maswanganyi

Price pressures rose last month due to a petrol price hike and increases in quarterly rentals‚ data due this week are expected to show.

Read more >>

2014 fashion trends forecast

Renee New, merchandise executive for Mat & May, offers a detailed insight into what fashionistas can expect to see this year, following her research and international travel to source the latest trends.

Read more >>

Burger King to open Gauteng stores in February

Zeenat Moorad

Burger King will open the doors of its first stores in Gauteng in February. Three stores will be opened in Rivonia Road‚ at Park Station‚ and in Centurion.

Read more >>

Customers must be at centre of business

Marcel Strauss

In peak periods, companies do their utmost to stand out to consumers who have money to spend. Tactics vary between marketing as a draw factor and increased customer service as the key to drawing more feet to stores.

Read more >>

[2014 trends] Business trends for online retailers

Gary Hadfield

Having been a senior role-player in the e-commerce space for 13 years, these are some of my industry trend predictions for 2014.

Read more >>

South African wine exports increase 26% on 2012

The South African wine industry has achieved a 26% increase on 2012's export with volumes of 525.7 million litres sold in 2013 - a new record.

Read more >>

What POPI means for retailers

Jana van Zyl

Once the Protection of Personal Information bill is passed, retailers will have to be prepared to deal with customers' questions about the personal information that they are collecting and how they intend to protect it against abuse.

Read more >>

New POS solutions improve customer service

Integrating multiple value-added services through multiple customer contact channels has moved from a technology challenge to an operations and marketing imperative.

Read more >>

[2014 trends] Faster, smarter and increasingly ingenious!

Karen Ashwin

Operating in a world where clients are seeking slick solutions to their business challenges implies raising the bar on all fronts. Tight budgets call for ingenious solutions...

Read more >>


Retail Trends
The future is personalised engagement

Danette Breitenbach

Given the pervasiveness of mobiles in South Africa, one would expect it to influence the retail sector greatly. However this is not the case says Jesse Green of Perk, a company that works with retailers to engage shoppers on their mobiles while in-store. Read more >>

[2014 trends] Waka waka (this time for Africa)

Gisèle Wertheim Aymés

It wasn't too long ago that Shakira was singing to thousands at the FNB Stadium for the 2010 Soccer World Cup: "Waka waka (this time for Africa). Your time to shine. Don't wait in line. Y vamos por todo." Read more >>

Retail
Massmart shares consumers' pain

Zeenat Moorad and Ntsakisi Maswanganyi

With the market braced for a grimmer future‚ retailer Massmart pointed to a down‚ but not quite out‚ South African consumer in its sales update on Wednesday, 15 January 2014. Read more >>

Businesses set to pass hikes on to consumers

Ntsakisi Maswanganyi

Businesses under pressure from increasing costs might soon start passing the increases on to consumers‚ resulting in consumers having to pay more for goods‚ South African Chamber of Commerce and Industry's (Sacci) chief executive Neren Rau said. Read more >>

Banking & Finance
Keeping commercially competitive
The 2014 prospects of the South African economy remain the subject of an ongoing debate, with the 4th quarter FNB/Bureau of Economic Research Consumer Confidence Index concluding that a number of factors such as lost wages during strikes, higher household tax burdens and a slowdown in unsecured lending, has potentially been eroding consumers' ability to spend. Read more >>

Brand News
Wim Truter returns to Die Bergkelder
Having completed a globe trotting pursuit of winemaking excellence, Wim Truter has returned to Fleur du Cap at Die Bergkelder as its new red wine maker. It was at Die Bergkelder, that Truter completed his very first vintage in 2003 as an aspirant winemaker in his final year of studies for his BSC degree in Oenology and Viticulture at Stellenbosch University. Read more >>

Japan's Suntory to buy Jim Beam maker for USD16bn
Commercial Property
Dipula acquires Gillwell Taxi Retail Park
Dipula Income Fund has acquired East London Gillwell Taxi Retail Park, a 21,521sqm three-level shopping centre development from developers Isibonelo Property Services and Eris Property Group. It has also agreed to give Isibonelo the option to acquire a stake in this retail centre. Read more >>

Redefine International occupancy levels improve
Fountainhead ready to grow says Kirchmann

Nick Hedley

e-Commerce
[2014 trends] Top 5 online retail trends for SA

Christy Turner

South African consumers are feeling more comfortable translating their previously traditional purchasing habits to the more interactive and fast-paced online environment, with substantial change over the past 10 years. Read more >>

Exhibitions & Events
DSE 2014 seminar programme offers retail focus
As part of the Digital Signage Expo 2014 show, scheduled for 11-13 February 2014 in Las Vegas, there will be a four-part special interest seminar program geared specifically to end-users in retail, corporate communications, financial services and healthcare categories. Read more >>

Round table discussions open for booking at DSE
Fashion, Clothing & Textiles
Fashion design collaboration for WDC 2014
As Cape Town is the 2014 World Design Capital, Skinny laMinx intends to spend the year collaborating with local and international designers in surprising and enlivening ways. Its designer, Heather Moore and fashion designer Jessica Harwood of Take Care have teamed up on a cross-pollination project. Read more >>

FMCG
SA dairy industry under pressure
The Milk Producers' Organisation (MPO) has expressed its concern about the future of the primary dairy industry. Read more >>

Food inflation will eat into consumers' wallets
Waterkloof releases 2013 Circumstance Sauvignon Blanc
Hospitality
Mother City magic
It seems former president Nelson Mandela's charm is still working for Cape Town, which clinched the top spot on the New York Times list of 52 Places to Go in 2014 just a month after his death. Read more >>

Logistics
New Tanzanian port to increase trading opportunities
The economy of Tanzania, a country of 48-million people, is expected to grow at around 7.2% in 2014, according to the International Monetary Fund. Read more >>

Imperial supports SANParks honorary rangers

Issued by IMPERIAL Logistics

Manufacturing
Slow growth in output worries steel federation

Mark Allix

The Steel and Engineering Industries Federation of SA (Seifsa) said it was concerned about a possible relapse in growth in the steel and engineering sector in the final quarter of last year. Read more >>

Altech to sell its non-core stake in Liquid for US$55m
Research
Real wholesale trade sales up 6.8% in November
Wholesale trade sales at constant (2012) prices increased by 6.8% year-on-year (y/y) in November compared to a 5.9% y/y increase in October‚ Statistics SA data showed on Thursday, 16 January 2014. Read more >>

Upbeat November retail sales may not be sustainable
Retail sales rose much more than expected in November‚ although economists warn this is unlikely to be the start of an upward trend given moderating household consumption expenditure growth and sluggish economic growth. Read more >>

Ipsos survey: Political party support six months ahead of the election

Issued by Ipsos

According to Ipsos South Africa's recent Pulse of the People study the ruling party is currently less popular with eligible voters than in November 2008. Read more >>

SA's November motor trade sales up 0.7%
SA November retail trade sales up 4.2%
Retail Marketing
Pepsi announces superstar 2014 football squad
Late last week in New York, Pepsi announced the names of the superstar 2014 football squad, which has 19 of the world's greatest players, who span five continents and nearly 20 countries. They will unite with the company to inspire fans the world over to 'Live For Now' in 2014. Read more >>

2013 was the year of the digital customer

Kevin Meltzer

2013 was another banner year for self-service in South Africa. We have seen the online market grow in leaps and bounds, with more and more people using their tablets, smartphones and PCs to do everyday transactions rather than standing in queues and waiting on hold for call centre agents. Read more >>

Retailers
Little festive cheer for retailers

Adele Shevel

Shoprite and Massmart lost R460m by shutting their doors for Nelson Mandela's funeral last month - a sacrifice all the more significant given grim retail sales figures for the festive season, which emerged last week. Read more >>

V&A Waterfront achieves double digit growth
New car inflation picked up last year
Foreign supermarkets face shut-out in Delhi
Security
Retailers must institute protection against cybercrime
According to the 2012 Norton Rose Fulbright cybercrime report, South Africa is ranked the third worst globally for cybercrime, data security and forensics experts. To protect retailers against cybercrime, which costs South Africa an estimated R1 billion a year, Foregenix Security Essentials (FSE) offers a bundle of services. Read more >>

International security certification for Emerge Mobile
Supply Chain
Poultry producers under pressure on rising maize prices

Andries Mahlangu

Country Bird's share price fell 3.23% to R3 on Tuesday (14 January) as the market worried about the effect of record South African maize prices on poultry producers battling depressed selling prices. Read more >>

Technology
Two new smartphones from Sony
Sony has released two new smartphones - Xperia T2 Ultra and Xperia E1 - for the South African market. The Xperia E1, a mid-tier model, is available by the end of the first quarter of 2014 and the Xperia T2 is available now. Read more >>


International

Cyberattack traced to hacked refrigerator
WASHINGTON, USA: Call it the attack of the rogue refrigerators. Read more >>

HP to launch its 'voice tablets' in India
SAN FRANCISCO, USA: Hewlett-Packard announced it was launching a line of "voice tablets," or outsized smartphones, for consumers in India. Read more >>

GM sold 9.7m cars worldwide last year, up 4%
DETROIT, USA: General Motors said that it sold 9.71m cars last year, beating rival car manufacturer Volkswagen but probably only holding onto second place behind world leader Toyota. Read more >>

VW to launch midsize SUV in US
DETROIT, USA: Volkswagen plans to fill a big hole in its US portfolio by launching a midsized sport utility vehicle in 2016 and will expand its manufacturing presence in the region, the German car manufacturer has announced. Read more >>

Google buys Nest for US$3.2bn
SAN FRANCISCO, USA: Google announced that it is buying a smart thermostat start-up Nest in a deal valued at US$3.2bn. Read more >>

Encrypted Blackphone goes to war with snoopers
Piracy at lowest level for six years says bureau
Google gets into the game of Internet-age storytelling
Announcing Festive of Media Asia Pacific
2014 Tabbie Awards open for nominations
New York Festivals: Breaking moulds, and closing entries soon
Russian actor quits PR job at cellphone giant after call to jail gays
Will 2014 bring you fame and fortune?
Cannes Lions 2014 now open for delegate registration
EU to probe US film licensing to pay-TV firms
Festival of Media Global Awards 2014: Entries close this week
Airbus beats Boeing with record sales in 2013
Halftime in America
Web searches for cruise breaks to the Caribbean up 50%

More International


Government

Untagged motorists urged to pay e-toll bills
The South African National Roads Agency (SANRAL) says motorists without e-tags should pay their e-toll bills at the earliest opportunity to avoid losing out on their discounts. Read more >>

State cannot create all the new jobs says Zuma

Natasha Marrian

Hot on the heels of the African National Congress's (ANC's) election manifesto promising to create 6m jobs in the next five years‚ President Jacob Zuma has told business that relying only on the state to create employment was a "non-starter" and he urged the private sector to play its part. Read more >>

DFF sinks fishermen

Bobby Jordan

Johnny Felix and his boat, Mary-Ann, have survived many storms at sea in one of the windiest places on earth, only to be sunk on land. Read more >>

Gauteng colour codes ads? With our money?

Rod Baker

NEWSWATCH: Gauteng's use of ANC colours in billboards and posters - supposedly to publicise the administration's work, but using ANC party colours - has raised questions, reports Mail & Guardian. Read more >>

Sasol commissions plant to boost polyethylene production
Petrochemicals group Sasol has commissioned its new ethylene purification unit - the Ethylene Purification Unit 5 (EPU5) - in Sasolburg. Read more >>

E-toll texts branded 'unlawful, extortion'
The SA National Roads Agency (Sanral) has come under fire for using "unlawful, extortionist tactics" to force frustrated motorists to pay "exorbitant" e-toll bills. Read more >>

SA continues to negotiate Korkie's release
Ill-equipped law graduates 'not ready for practice'
Post-school education policy 'could not have come at better time'

Sue Blaine

Draft Road Traffic Law Enforcement Code gazetted
New withholding tax on cross-border services

Graeme Palmer

Finding our way together

Dr Francois Bonnici

Minister pushes for reliable road incident data

Nicky Smith

Telkom asks Schindehütte to repay R6m loan

Thabiso Mochiko

Teachers urged to deliver quality education
SA created almost 24‚000 jobs in November-December
Mthethwa calls for calm in Brits
Road deaths marred by flawed statistics

Nicky Smith


More Government news


Lifestyle

Zebula scores a hole-in-1

Brian Berkman

Think about Zebula Golf and Safari Lodge as a Club Med experience and you couldn't be happier. Read more >>


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New events to diarise

Arno Carstens Big Band Summer Sessions
Bay Harbour Market - 23 Jan 2014 Cape Town

Brand and Marketing Management
Vega School of Brand Leadership - 3 Feb 2014 to 26 Mar 2014 Johannesburg,Durban,Pretoria,Cape Town

Strategic Brand Leadership
Vega School of Brand Leadership - 4 Feb 2014 to 17 Apr 2014 Johannesburg,Durban,Pretoria,Cape Town

Customer Service Excellence
Pietermaritzburg Chamber of Business - 6 Feb 2014 Pietermaritzburg

Core Banking Solutions 2014 and Beyond
Trade Conferences International - 12 Feb 2014 to 13 Feb 2014 Johannesburg

Banking Document and Workflow Management
Trade Conferences International - 19 Feb 2014 to 20 Feb 2014 Johannesburg

Management & Leadership for Women
Alusani Skills & Training Network - 19 Feb 2014 to 20 Feb 2014 Johannesburg

Innovate 2014
Interneer - 17 Mar 2014 to 18 Mar 2014 Santa Monica

The Dealmaker™ Programme
The Dealmaker Company - 25 Mar 2014 to 26 Mar 2014 Johannesburg

The Wedding Expo®
The Wedding Expo - 5 Apr 2014 to 6 Apr 2014 Johannesburg


Upcoming events

Finance for Non-Financial Managers
CBM Training - 21 Jan 2014 to 13 Mar 2014 Johannesburg,Cape Town,Durban


Quotes

Ginger Rogers
"The only way to enjoy anything in this life is to earn it first."
George Sand
"The artist vocation is to send light into the human heart."
Franklin P. Adams
"Health is the thing that makes you feel that now is the best time of the year."
Francis Bacon
"Fashion is only the attempt to realise art in living forms and social intercourse."
Edith Head
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