2 Sep 2013

Retail

Grow forth

H&M is the latest to join the queue of European brands looking for retail space on South African shores. Woolies, too, is expanding its Aussie-bred brands, Country Road and Trenery, as it sizes up another 18 local sites.

Patrick Nebuloni discusses the franchisor's role in helping a franchisee set up an outlet, and Ian Steyn advises retailers to enhance their POS systems in order to keep up with the growing number of value-added services and customer expectation.

In research, the latest Roots survey shows that townships are key for brand growth; the new 440ml can has shown to be worth its weight in sales, while the sports drink market is getting a boost from aggressive marketing.

Stay warm!

Shan Radcliffe, Group Head - Retail (@Biz_Retail)
Image courtesy of Phaitoon / FreeDigitalPhotos.net.

PS Don't forget to check out the latest cartoon by Rico in our weekly Cartoons showcase!

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Weekly top stories


Banking & Finance
How digital innovation is transforming the banking sector
Last week, Heavy Chef, together with World Wide Creative, hosted innovation leader and CEO of First National Bank, Michael Jordaan, at their August session. Read more >>


Brand News
A contract with the customer
[Issued by Interbrand Sampson De Villiers] Pick n Pay CEO Richard Brasher shares his thoughts on retail, brands and biltong, with Jeremy Sampson. Read more >>  visit press office >>


Commercial Property
Investec buys nine properties for R452.9m
Investec Property Fund is buying nine properties from various vendors for R452.9m. They include an industrial property in Isando, an office park in Pretoria and seven retail properties. Read more >>

Tsumeb Mall begins construction in Namibia
Jointly developed by Eris Property Group, in partnership with Reydev Holdings, the new Tsumeb Mall in northern Namibia has begun construction, following the official groundbreaking ceremony held this week. Read more >>


CRM
Avios launches rewards programme in South Africa
Avios, a new travel rewards programme launched in South Africa on 28 August 2013 with partners Pick n Pay, BP and the Avios credit card, which is issued and supported by ABSA. Read more >>


CRM
Profiting from priceless customer complaints
[Colyn Dee] A complaint is a pivotal point in the relationship with a customer. When someone complains, it's often the greatest test of the relationship between the customer and their service or product provider. Read more >>


CRM
Toshiba rewards resellers with cash incentives
Toshiba Gulf FZE-SA has launched Rewards, a new incentive programme for resellers, where they earn cash for sales of selected notebook models. Read more >>


Distribution

e-Commerce
E-commerce boom changes liquidation industry
The estimated R13-billion liquidation industry is seeing a shift in the way in which key players operate for their share of market. Primarily because of the continued growth in e-commerce, an increasing amount of liquidation companies are moving exclusively into the online space in the form of online liquidation warehouses. Read more >>


Exhibitions & Events
Subject: SABS Design Institute designed to fly at SA Innovation Summit
The South African Bureau of Standards (SABS) Design Institute has joined big names in the South African industry such as the Industrial Development Corporation (IDC), Telkom, Sasol and Eskom as the official design partner in the 6th South African Innovation Summit being held at the IDC in Sandton from 27 to 29 August. Read more >>

SABS Design Institute is official design partner at Innovation Summit
The SABS Design Institute is proud to be the official design partner at the 6th Innovation Summit - a partnership that will create awareness of the essential role that design plays in the innovation value chain. Read more >>


Fashion, Clothing & Textiles
Crowne Plaza sleepwear design competition launches
The Crowne Plaza Sleepwear Design Competition 2013 will form part of the official SA Fashion Week programme and is open exclusively to designers on the SA Fashion Week database. The challenge is to design a piece of stylish sleepwear, which both looks great and helps promote a comfortable night's sleep. Read more >>


FMCG
Two new snacks from Safari
Safari has released two new fruit snacks for summer - Mango Just Fruit Bar and Tropical Fruit Roll. Read more >>

Blue Ribbon launches range extension
Blue Ribbon bread will be launching a premium range extension with a bold new look from September 2013. The range features improved packaging, elevated quality and a broader range with clearly communicated health and lifestyle benefits to meet the needs of the market. Read more >>


Franchising
Franchisor's role in setting up shop
[Patrick Nebuloni] With the rise in interest in franchises, it is a good time to get some insight into the type of support a new franchisee can expect from a franchisor. Read more >>

Making the most of franchising
Many successful entrepreneurs minimise the risk in starting a business by choosing a franchise, which offers a proven business model, a known brand, marketing tools, training and the necessary support it takes to get off the ground. Read more >>


Health & Safety
Product recall risk looms for SA companies, says AIG
At a seminar hosted by insurer AIG South Africa, Deon Binneman, an independent reputation advisor warned that product recall is a business crisis and must be treated as such. Read more >>


Hospitality
2013 Chef of the Year finalists announced
The finalists of the Unilever Food Solutions Chef of the Year 2013 competition have been announced and are ready to compete at this year's mystery basket using Unilever Food Solutions ingredients at the cook-off in Durban on 12 September. Read more >>


Instore Media
Keeping up with the POSse
[Ian Steyn] Many retailers are still grappling with "the era of the customer experience"; finding ways to serve their customers more efficiently, whilst offering an increasing number of Value-Added Services. However, enhancing a point of sale (POS) system to support a host of integrated value added services can be a challenge. Read more >>


Manufacturing
Kagiso PMI for August up 4.3 points to 56.5
The seasonally adjusted Kagiso purchasing managers' index (PMI) added 4.3 index points to a more than expected 56.5 in August‚ data today, 2 September 2013, showed. Read more >>

Steinhoff at best level since November 2012
Steinhoff International shares rose more than 7% on Wednesday (28 August) to their best level since November 2012 after the company said it expected to increase its profits. Read more >>

FAW invests R600m in South Africa
FAW‚ one of China's leading global manufacturers of passenger cars‚ trucks and buses is building a plant at Coega Industrial Development Zone near Port Elizabeth. Read more >>


Packaging
Packaging demands increase in Africa
Over the past six years, the use of plastic packaging in Africa has grown by 150%, at a compound average annual growth rate of 8.7%, making the continent a major player in the international packaging industry, both as a market and as a supplier. Read more >>

Innovation and design: Cousin concepts that can solve pressing problems
Innovation and design go together: Innovation is associated with risk, with drive, with creativity ... For the designer needs to innovate to create a design that is user-centred. Read more >>


Research
Sports drinks market benefits from aggressive marketing
The latest BMi Research report on the sports drinks market in South Africa notes that players in the industry ascribe the increase in volume from 2011 to 2012 has to do with the aggressive marketing sponsorships and brand activities in sports, targeting sport players and supporters. Read more >>

Townships provide new store, brand growth
South Africa's townships are being seen as the only option for new stores or brand growth, as most key retail nodes are saturated with stores and major shopping options. The NAB's latest Roots survey has unlocked critical local intelligence on this market and its major buying potential. Read more >>


Retail Marketing
Nuvolite launches on-pack sticker competition
Nuvolite launches an on-pack sticker competition that offers shoppers the opportunity to win one of three trolley dashes to the value of R5000 that runs until 15 October. Read more >>


Retailers
Nearly time to buy shares
Massmart's chief executive Grant Pattison has long cautioned against expecting short-term wonders from the SA retailer's acquisition by Walmart. The reality of his warning kicked in with a vengeance in June, sending Massmart's share price diving by a third. Read more >>

New megastores from Alert Steel and Build
Alert Steel and Build have launched megastores in Pretoria, Polokwane, Lephalale and Brits. The launch of the upgraded stores forms part of the company's goal to be a one-stop shop for both consumer and commercial buyers in the northern part of South Africa. Read more >>

Woolworths to open 18 new Country Road‚ Trenery stores
[Zeenat Moorad] Woolworths will open 18 new Country Road and Trenery stores in South Africa over the next three years‚ the retailer said on Thursday (29 August). Read more >>


Shipping & Transport
South African ports to co-operate with neighbours
[Linda Ensor] Ports in southern Africa were adopting a regional‚ rather than competitive approach to attracting a greater share of world trade‚ Transnet National Ports Authority's chief executive Tau Morwe said at the sidelines of the second annual African Ports Evolution conference. Read more >>


Supply Chain
Business better for milk farmers
The expansion of South Africa's middle class bodes well for milk producers, SA Milk Producers' Organisation's chief executive Bertus de Jongh said on Tuesday (27 August). Read more >>


Technology
Beefed-up DStv Explora
DStv has launched its new PVR decoder, the Explora that is said to offer a number of improvements, enhancements and welcome tweaks over its predecessors, even if it isn't a revolutionary new technology. Read more >>


International

Apple launches iPhone trade-in program in US
SAN FRANCISCO, USA: Apple last week began letting US iPhone owners trade in their smartphones for credit towards buying new models. Read more >>

Nissan to have self-driving car on market in 2020
WASHINGTON, USA: Motorists could go hands-free, leaving their cars' computer brains fully in charge, as early as 2020, when Nissan says it plans to have a self-driving vehicle ready for the market Read more >>

Billabong posts mammoth AU$859.5m loss
SYDNEY, AUSTRALIA: Embattled Australian surfwear brand Billabong reported a huge Aus$859.5m (US$771.7m) net annual loss on Tuesday, 27 August, triple the firm's market value and far worse than analysts forecasts. Read more >>

Wine sales: Taking best practices from traditional to digital
[Ofer Kfir] RA'ANANA, ISRAEL: How good wine reps make consistently good wine sales. Read more >>


More International


Partners

In the Zone with MWEB Entrepreneur: The best seats in the house...
The story behind Computicket's visionary creator Percy Tucker, and how he changed the entertainment industry with the introduction of his pioneering ticket booking system. Read more >>

In the Zone with MWEB Entrepreneur: Bio-Oil - a well-oiled business machine
SA skin-care brand Bio-Oil is a worldwide success story, and the core product of Union Swiss, a multi-million dollar company that sells Bio-Oil in over 50 countries worldwide. Read more >>


Galleries

KLuK CGDT Pretoria Boutique Launch

More
BMW International Polo Series 2013

More


Government

Madiba discharged from hospital
Former President Nelson Mandela has been discharged from the Pretoria hospital where he had been receiving treatment for the past two months. Read more >>

Bogus Motlanthe tries to bribe 'friends' on Facebook
A person pretending to be Deputy President Kgalema Motlanthe on Facebook has been trying to solicit bribes from members of the public, Motlanthe's office confirmed last week. Read more >>

Plaudits for Coca-Cola's container programme
[Khulekani Magubane] Finance Minister Pravin Gordhan has hailed the decision by Coca-Cola - the world's largest beverage company - to launch its global Ekocenter container programme in SA as appropriate, as woman empowerment and gender equality were priorities for the government. Read more >>

SARS confirms Malema's house owner probe
Claims have surfaced that the man who bought Julius Malema's half-built mansion in Sandown, Norman Tloubatla, is accused of tax fraud himself, the SA Revenue Service (SARS) said on Tuesday, 27 August. Read more >>


More Government news


Lifestyle

Mango launches scheduled service between Johannesburg and Zanzibar
Low-cost airline Mango has announced its scheduled flights between Johannesburg and Zanzibar. Read more >>

Clio is a swaggering charmer
[Henrie Geyser: motoring editor] Clio has been an international best-seller and brand-builder for Renault for the past 23 years and the latest model strides with all the cockiness befitting a little champion that has won a string of international accolades that other manufacturers can only envy. Read more >>

The great tourist migration...
[Eran Feinstein] The East African travel industry is stomping across the web. Read more >>

Be Windgat in Pringle Bay this spring
The Tru-Cape Windgat Festival and Kogelberg Mountain Challenge are on the weekend of 6 September 2013 in Pringle Bay on the R44, just over an hour from Cape Town. Read more >>

Nissan GT-R is ladies' Dream Drive
[Henrie Geyser: motoring editor] The scorchingly fast Nissan GT-R super sportscar has won the 'Dream Drives' category in the 2013 Women's Car of the Year (WCOTY) awards. Read more >>


People on the move


Extrabold appoints new commercial director - more info



Jobs offered

Store Manager - Fossil Stores - Pretoria
Fossil is currently seeking an energetic store manager, with an entrepreneurial, sales-driven spirit for our new stores in Pretoria. Read more >>

Store Supervisor - Fossil Stores - Cape Town
Fossil is currently seeking energetic store supervisors, with an entrepreneurial, sales-driven spirit for our new and existing stores at major shopping centres around Cape Town. Read more >>



New events to diarise

Social Media for Business Workshop - 5 Sep 2013 to 28 Nov 2013 Johannesburg,Cape Town,Durban
This full-day social media workshop is ideal for marketing, communications, public relations and digital professionals looking for an introduction to using social media channels within a marketing strategy. Read more >>

Digital Marketing - 23 Sep 2013 to 25 Nov 2013 Cape Town
Quirk Education and the University of Stellenbosch present a 10-week online Digital Marketing course, designed to give you a holistic, industry-relevant understanding of marketing in digital today. Read more >>

Building Brands in Developing Markets
Vega School of Brand Leadership - 2 Sep 2013 to 4 Sep 2013 Randburg
Charity Art Auction
Huis Horison - 4 Sep 2013 Stellenbosch
All-Star Fashion Stylist Course
7 Sep 2013 to 29 Sep 2013 Cape Town
Brand and Marketing Management
Vega School of Brand Leadership - 9 Sep 2013 to 6 Nov 2013 Randburg
Strategic brand leadership
Vega School of Brand Leadership - 10 Sep 2013 to 31 Oct 2013 Randburg
Supply Chain Negotiation Strategy
McNaughton & Associates - 10 Sep 2013 to 11 Sep 2013 Johannesburg
Event Greening Training
Heritage - 10 Sep 2013 Durban
Ladies Breakfast Meeting
FortySM Women's Network - 21 Sep 2013 Johannesburg
Umendo Bridal Fair
Chronicle Events - 29 Sep 2013 Soweto
Word of Mouth Brandbuilding
Vega School of Brand Leadership - 2 Oct 2013 to 4 Oct 2013 Randburg


Upcoming events

Electra Mining Botswana Edition
Specialised Exhibitions Montgomery - 3 Sep 2013 to 5 Sep 2013 Botswana
Xtraordinary Women Somerset West Networking Event
Xtraordinary Women - 5 Sep 2013 Somerset West
All-Star Fashion Stylist Course
7 Sep 2013 to 29 Sep 2013 Cape Town


Quotes

Arthur Ashe
"From what we get, we can make a living; what we give, however, makes a life. (via Quotes Everlasting)"

John Ruskin
"When love and skill work together, expect a masterpiece. (via Brainy Quote)"

Grace Murray Hopper
"A ship in port is safe, but that's not what ships are built for. (via The Quotations Page)"

Vernon Howard
"Our freedom can be measured by the number of things we can walk away from. (via Brainy Quote)"

Alexandre Dumas
"All generalisations are dangerous, even this one. (via The Quotations Page)"




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[Funny Business] Tech support
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