Digital customer service | Bizcommunity

Digital customer service | Bizcommunity

News

CEM Africa 2026: Africa’s CX leaders meet in Cape Town

Events & Conferencing

CEM Africa 2026: Africa’s CX leaders meet in Cape Town

Issued by CEM Africa Summit 17 Aug 2026

Shannon Temple, lead retail analyst at DataEQ. Source: Supplied

Trends

3 things SA grocery shoppers care about in 2022

16 Sep 2022

How to improve your digital customer service strategy

CRM, CX, UX

How to improve your digital customer service strategy

Ndagi Job Goshi 19 Apr 2021

SMEs can use Covid-19 lessons to get back on track

SMEs

SMEs can use Covid-19 lessons to get back on track

Jeremy Lang 21 Jan 2021

Traditional contact centres still crucial amid rise in digital channels

Technology

Traditional contact centres still crucial amid rise in digital channels

8 Sep 2020

Digital

Has the digital era changed the luxury game for good?

Megan Bowman 19 Jan 2018

Marije Gould, Verint VP of marketing EMEA.

CRM, CX, UX

Customers still like personal interaction in a digital world

17 Apr 2017

Despite digital convenience, customers want personal contact

Digital

Despite digital convenience, customers want personal contact

28 Oct 2016

Life-Of-Pix via

Public Transport

New cabs service to revolutionise metered taxi industry

15 Apr 2016

Marketing

Digital marketing 2013: Lessons from the past

Amy Johnson 22 Jan 2013