Customer self-service | Bizcommunity

Customer self-service | Bizcommunity

News

Tackling sustainability in a tech-hungry world

Technology

Tackling sustainability in a tech-hungry world

Nick Durrant, Issued by Bluegrass Digital 7 Apr 2022

Source: Supplied. Greg Gatherer, Account Manager, Liferay Africa.

Insurance & Actuarial

6 must-haves for all up and coming insurance-customer self-service portals

Greg Gatherer 10 Jan 2022

Digital first-impressions matter

CRM, CX, UX

Digital first-impressions matter

Brent Haumann 8 Oct 2021

Trends

#BizTrends2020: Trends that will shape travel experiences in 2020

Adrian Roodt 16 Jan 2020

Progressive companies should turn CX into a competitive advantage

CRM, CX, UX

Progressive companies should turn CX into a competitive advantage

Chantel Troskie 17 Sep 2018

Hospitality

Progressive Signature Lux Hotels opens first hotel in SA

25 Apr 2017

Are SA passengers ready for self-service technologies?

Travel

Are SA passengers ready for self-service technologies?

11 Jul 2016

Is customer self-service worthwhile?

CRM, CX, UX

Is customer self-service worthwhile?

Aki Kalliatakis 16 Jun 2015

Digital

Budget Car and Van Rental enhanced customer service

Issued by AfriGIS 25 Oct 2013

South Africans not keen on self-service channels

CRM

South Africans not keen on self-service channels

7 Jun 2013

Banking

Mobile Banking SA Conference to address untapped opportunities outside the formal banking sector

Issued by Trade Conferences International 27 Nov 2012

Retail Services

When self-service goes horribly wrong

Christopher J. Bucholtz 26 Jan 2011

CRM, CX, UX

SA's self-service growing, embracing new trends

Issa Sikiti da Silva 5 Nov 2010

Mobile

Mobile internet boosts SMS innovation

9 Nov 2009

Retail

Reaping the benefits of customer-driven innovation

Jaco Barnard 11 Sep 2006

Retail

The impact of innovation in retail business

Issa Sikiti da Silva 17 Jul 2006