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As operations manager with over 6 years' experience I deal with the day to day processes within the company on a tactical level as well as running the new business development and maintaining client relations. Working within the road freight industry managing the transportation of goods Internationally.

Key Responsibilities and Accountabilities

• Fleet Management
Monitoring of vehicle particulars including the licensing and registration
Fleet servicing and maintenance
Fleet management and operations

• Business Development
Strategic targeting of new clients by analyzing key performance areas in the market

• Client relations
Business negotiations
Strategic analyzing and reporting
Devise and maintain quality measurements to ensure client satisfaction

• Project appraisals
Carrying out regular updates and appraisals in order to review progress and identify development
needs
Weekly warehousing progress reports and maintenance

• Database management
Tracking and analyzing data pertaining to the details of the shipment
SLA's
Driver details and history
Resource allocation for project management

• General Operation Management duties
Employee Performance appraisals
Monitoring and ordering of spares and stock quantities
General admin
Team management