Senior Project Manager (AI • CX • Digital TRANSFORMATION) (HYBRID) UP

A dynamic and fast-moving business within the insurance and financial services sector is looking for an experienced Project Manager who is passionate about technology, AI and digital innovation to transform customer experiences. This is an exciting opportunity for someone who can take complex ideas and turn them into well-executed, business-focused solutions
You will be responsible for taking projects end-to-end — from defining scope and establishing delivery plans through to execution, stakeholder engagement, risk management, governance and successful implementation.
If you are someone who enjoys owning delivery, influencing stakeholders, and seeing your projects create real business impact, this is a role worth exploring - Apply now!!!!

Key requirements:

• AI / Artificial Intelligence initiatives
• Customer experience (CX) transformation
• Digital transformation and digital enablement
• Technology and business process improvement
• Customer-facing digital products and solutions
• Data-driven initiatives and business optimisation
• Cross-functional technology and business projects

The ideal candidate:

• You’re more than someone who can manage a project plan.
• You’re a strategic thinker and strong delivery professional who can:
• Translate business challenges into clear project outcomes.
• Work confidently with technology, business and senior stakeholders.
• Navigate complex projects involving multiple teams and dependencies.
• Bring structure to ambiguity and keep delivery moving.
• Challenge, influence and negotiate when required.
• Manage risks, budgets, resources, timelines and scope.
• Keep the customer and business outcome at the centre of delivery.
• Understand how emerging technologies, particularly AI, can support better customer experiences and business performance.

Experience and qualifications:

• 5+ years’ Project Management experience.
• Experience managing digital transformation, CX, technology or AI-related projects.
• Project Management certification/accreditations
• Financial/Insurance industry experience 

Reference number for this position is MAT61513 which is a permanent position based in Johannesburg offering a cost to company salary of up to R1.08m per annum depending on experience and ability. Contact Mavis on az.oc.egrem-e@msivam or call her on 011 463 3633 to discuss this and other opportunities.
Are you ready for a change of scenery? The E-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the e-Merge website www.e-merge.co.za for more great positions.
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Posted on 03 Sep 09:27, Closing date 1 Nov