Junior Social Media Manager

Job description

Location: Claremont, Cape Town
Work model: Predominantly in-office, 4 days in-office with 1 remote day per week
Salary: R18 000 - R25 000 CTC 

About our client:
Our client is a full-service digital marketing agency with a strong performance focus, working with ecommerce and consumer brands to drive measurable growth across paid media, social, SEO, content and web. They're looking for a Digital Account Manager to own and grow a portfolio of accounts, acting as the strategic bridge between clients and internal specialist teams.

Why you'd want to work here:

• Full-service digital agency with a strong performance marketing focus, working across health, wellness, e-commerce and lifestyle brands
• Genuine team integration - leadership values visibility, collaboration and people who operate as true team members, not freelancers
• Founders are hands-on and involved in the business
• Long-term potential for the right person, with hiring decisions weighted towards character, accountability and integrity
• Exposure to both local and international client work, including a dedicated offshore delivery team servicing a large UK agency

What the job involves:

• Building and maintaining strong, long-term client relationships, acting as a trusted advisor on business objectives
• Leading regular client communication, including status updates, performance reviews and strategic planning sessions
• Proactively identifying opportunities for growth, optimisation and upselling within accounts
• Developing and maintaining account plans aligned to client growth objectives
• Translating client goals into actionable internal briefs for paid, social, content and SEO teams
• Managing project timelines, deliverables and budgets across multiple accounts
• Coordinating internal resources to ensure smooth campaign execution
• Overseeing monthly performance reporting and presenting insights and strategic recommendations to clients
• Working closely with creative strategists, social media managers, paid media specialists, designers and developers
• Identifying upsell and cross-sell opportunities and contributing to proposals and renewal discussions
• Monitoring account profitability and staying on top of industry trends

What you need to be considered:

• 2-4 years' experience in account management, preferably within a digital marketing agency
• Strong understanding of digital marketing channels including Paid Media, Social Media, SEO and Content
• Proven experience managing client relationships and leading performance discussions
• Experience overseeing project timelines, budgets and deliverables
• Strong strategic thinking ability with a growth-focused mindset
• Excellent written and verbal communication skills
• High level of organisation and attention to detail
• Proficiency in Google Workspace or Microsoft Office, plus project management tools

Bonus points if you:

• Have experience with CRM systems or reporting dashboards
• Have a track record of identifying and closing upsell opportunities within existing accounts

Posted on 01 Oct 13:09, Closing date 30 Nov