An insurance industry group in New York has created a program for training customer service representatives. 3 Apr 2008
There is a big difference between active and passive customer communities. For an example of a passive community, take a look at Starbucks' new MyStarbucksIdea.com community site. These sites are useful ways to gather customer input, and I have referred to them as automating the suggestion box. There's nothing wrong with that, but a suggestion box is not a community. 3 Apr 2008
South Africa, Brazil and other emerging economies are likely to face emissions caps come 2012. Can South Africa's solar energy ventures compete with its vast supply of cheap coal? 2 Apr 2008
The result is a substantial loss in revenue to local artists and the government. 2 Apr 2008
Full service PR agency, Greater Than, won the Silver PRISM award for PR on a shoestring at the 11th annual PRISA awards, held last week at Vodaworld. The agency was briefed by client, MARS Africa, to create a successful PR campaign for international multi-billion dollar brand, M&M's. 2 Apr 2008
Stimorol has launched another new variant on the market, Stimorol Vision, which is available in two flavours: Melon Blackberry and Strawberry Lime. 2 Apr 2008
The new Audi R8 is never stuck in traffic on the corner of William Nicol and Sandton Drive. 2 Apr 2008
SMC Networks, a global provider of LAN hardware and broadband connectivity devices, has announced the availability of its TigerStore SOHO NAS Storage Server – designed to be a complete storage solution that incorporates a built-in iTunes music server for home and small office environments. 2 Apr 2008
Although today's merchants are conscious of the need to ensure high levels of security, which prevent compromising cardholder information that is captured by merchants in the payment process, many lack the tools to ensure they satisfy or exceed industry requirements. 2 Apr 2008
A recent report indicates America's teens have their stuff together and, amongst other things, rate having a sound education as being more important and a better goal than making it on to a talent show. In short, the responses ‘have surprised many in the marketing community and have caused them to rethink how they need to appeal to this demographic'. 2 Apr 2008
The health department would shelve plans to label certain foodstuffs as non-essential for a healthy diet in the upcoming regulations on food labelling and advertising, it has announced, succumbing to pressure from the food industry. 2 Apr 2008
Property redevelopment to boost Atlantis economy and uplift the local community. 1 Apr 2008
Continental Oil Mills (Pty) Ltd commissions their new R220 million crusher today, 1 April 2008 and this second crushing facility in Randfontein will boost the company's share of the oil processing industry to become the largest single crusher and refiner of edible oil seed in the country. The company's MD had a few salutary comments, however... 1 Apr 2008
Despite the challenging retail climate, the retail group expects good results. 1 Apr 2008
iBurst's simplified range of seven consolidated packages are available to new subscribers from today, 1 April 2008. 1 Apr 2008
Primedia Outdoor views the national energy crisis seriously and has put mechanisms in place to ensure significant power savings. 1 Apr 2008
A range of new mobile solutions from Fujitsu Siemens Computers is now available to the local market through Annex Distribution, an official distribution partner to Fujitsu Siemens Computers. 1 Apr 2008
Jack's Paint & Hardware, said to be the largest independent paint specialist retail group in South Africa, became a member of FASA (the Franchise Association of Southern Africa) in February. 1 Apr 2008
More targeted news coverage … shorter attention span …the shift from news being a product to a service … trends in the US in news media seem to indicate that not all is well. 1 Apr 2008
With branded messages at 20 000 till points in 1800 stores across South Africa, TillTops has set its sights on influencing shoppers across the border. 1 Apr 2008
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