It may take another period of prolonged cutbacks in consumer spending - brought on by a recession, perhaps - for companies to realize they must incorporate CCOs into their structural DNA. That's when the old industry maxim that it's more expensive to get new customers then keep the ones you have is likely to be dusted off and re-examined. 11 Feb 2008
The Indian government on Thursday, 7 February, approved the signing of a Memorandum of Understanding (MoU) between India and South Africa on agricultural cooperation. 11 Feb 2008
In order for retailers to derive actionable insights from their data for improved customer knowledge and loyalty, they need to ensure their data is reliable. Aberdeen's research demonstrates that Best-in-Class retail companies are able to react more quickly to customer demand because they operate using real-time information that is cleansed and tracked against goals and previous performance. 11 Feb 2008
There is no doubt that 2007 was the year when “green” took off. However, there is currently very little guidance on what implications this increased buzz and public interest has for specific brands and their individual environmental concerns. So what does green mean for your brand? 11 Feb 2008
USA - The truth is that call centres are expensive, and they don't usually show positive returns except for the fractional payback you get when you can boost productivity by handling more calls. Also, with so many moving parts, it really is easy to believe that the system you've nursed along for years is as good as anything out there - or certainly good enough. 11 Feb 2008
On Tuesday, 5 February, Apple released upgraded versions of the iPhone and the iPod touch, doubling the maximum memory configuration for each device. 11 Feb 2008
Recycling can play a major role in alleviating the country's energy crisis, says a senior Cape Town official, with eye-opening statistics to back up this claim. 11 Feb 2008
In line with South Africa's objective to strengthen and diversify the industrial sector, government has pledged R2.3 billion over the next three years to support industrial policy. 8 Feb 2008
Retail group says that it will continue to expand its organic food range, aiming to increase organic food sales by more than one billion rand by 2012. 8 Feb 2008
South African food manufacturer's disappointing results lead to credit rating adjustment - with negative implications. 8 Feb 2008
“The major gains made by South Africa in the economic sphere, since 1994, warrant celebration and pride indeed,” states Jerry Vilakazi, Chief Executive Officer, Business Unity South Africa (BUSA). 8 Feb 2008
Union calls for CEOs of Premier Foods, Pioneer Foods and Foodcorp to go over the bread-price fixing scandal. 8 Feb 2008
The Competition Tribunal has set down dates for hearings regarding the milk price fixing issue. 8 Feb 2008
Pick n Pay converts first Free State Score store to a Franchise Family Store. 8 Feb 2008
CNBC Africa conducted a small survey by means of an on-line questionnaire, and though the sampling is too small as a base for definitive, the results have proved valuable. 8 Feb 2008
Spoil your loved one with an SOS children's rose this Valentine's Day. 8 Feb 2008
Traffic = eyeballs = money. 8 Feb 2008
… Here's... Makhaya Ntini. 8 Feb 2008
Every minute, a brand-new venture or major product is being launched with huge fanfare in Asia. This is how it once was in the West during the e-commerce boom of the '90s. 8 Feb 2008
The costs as well as the volume of ID thefts continue to rise. Estimated business losses per victim increased by about $7,500 from 2003 to 2004, from $41,717 to $49,254, according to the Identity Theft Resource Center. Reported costs per record were $197 last year, according to the Ponemon Institute's third annual study. 8 Feb 2008
