MTN scoops award at Ask Afrika Orange Index Awards
MTN took the number one spot in the Ask Afrika Orange Index survey in the Telecommunication Provider and Internet Service Provider category. Ask Afrika Orange is a South African customer satisfaction index that is researched and compiled annually by market research specialist Ask Afrika. The winners of this year's survey were announced at the Orange Index 2011 conference which took place at Melrose Arch in Johannesburg.
Receiving the award, Eddie Moyce, who heads customer services at MTN, said that the investments that the mobile company has made in enhancing customer experience in the last few years is paying off.
"We are delighted to win this award which goes to all our frontline and call centre personnel who have gone out on a limb to provide our customers with the service they deserve. The accolade also goes to our network team who have ensured that our services consistently provides its customers with world class network", said Moyce.
