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Spring-clean those seasonal strategies

A few wonderfully warm days have let on that spring is indeed here, and what better way to welcome the season than with a little spring-cleaning? Aki Kalliatakis has given us a few tips on how to dust off our customer service departments as we roll up our sleeves and start prepping for the silly season. (Oh, don't pretend you don't have the tinsel and twinkly lights practically crawling their way down the aisles already.)

So as we tiptoe ever closer to that time of year, start thinking very carefully about your promotional strategies. Jason Frichol happened upon a coffee promo that was an instant hit... But could it spell potential losses down the line?

From product lines to online, the annual eCommerce Awards were celebrated last week with kalahari.com, Yuppiechef and Zando taking some of the top spots. Congratulations!

Shan Radcliffe, Group Head - Retail (@Biz_Retail)
Image: © K.-U. Häßler - Fotolia.com

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Weekly top stories
Wallet One comes to South Africa

Wallet One (W1), an international multi-currency electronic payment system operating in 12 countries has announced the launch of its third party payment service in South Africa...

Read more >>



Rob Davies keynote speaker at Consumer Goods Council Summit 2014

The Minister of Trade & Industries, Rob Davies will be a keynote speaker at the Consumer Goods Council Summit 2014 being held on 28-29 October at Vodaworld in Midrand.

Read more >>



Instant promo success, but potential long-term loss...?

Jason (Frich) Frichol

I've bought all my instant coffee for a year. I'm not a bargain hunter, a fickle switcher nor pantry-filler. I'm a cross-shopper. A cross-shopper that does keep his eye on the most expensive goods that frequents his basket.

Read more >>



2014 SA eCommerce Award winners

The winners of the eCommerce Awards, hosted by uAfrica.com, were announced earlier today at the eCommerce Conference 2014, which is taking place at Gallagher Estate, Midrand.

Read more >>



Nielsen study reveals efficacy of in-salon marketing

The Primedia company, Salon Media, which offers in-salon marketing, including mirror decals, activations, sampling and more recently, digital screens, has had research confirm that its digital screens enjoy 85% noting.

Read more >>



Commercial store design neglected by interior design schools

Callie van der Merwe

Despite the strides made in interior design and retail design, most design schools are failing to cover this in their curricula and there is a need for a business approach to this rapidly growing industry.

Read more >>



'Growing your Business' at FNB Franchise Leadership Summit

The theme for this year's annual FNB Franchise Leadership Summit is 'Growing your businesses and will capitalise on innovative ideas, solutions and create dialogue to ensure the success and sustainability of the franchise industry.

Read more >>



Augment your marketing mix
[Johan Walters, Issued by Digital Narrative]

We all know that traditional marketing has evolved significantly. Having worked in the digital marketing industry for over a decade, I've seen new media continue to develop considerably and introduce AR marketing...

Read more >>



Spring-clean your business

Aki Kalliatakis

Spring is a great time to re-energise your business and a good time to reorganise and spruce up what your customers' experience. Here are six top tips to revitalise the experiences that they have...

Read more >>





Banking & Finance
FNB Business Innovation Awards launches
FNB Business has launched its Business Innovation Awards, in partnership with Endeavor South Africa, to recognise and celebrate companies that continue to forge unique ways of doing business. read more>>
Debt-ridden consumers welcome fuel price drop
The drop in fuel price today of 67 cents will offer some relief to the deeply indebted South African consumers who collectively owe around R1.44 trillion. read more>>
Sanlam earnings up 27% in six months to June
Net1's earnings improve as it moves beyond SA

Thabiso Mochiko

Brand News
Rhodes Food aims to raise R600m in debut listing
Ready meal and jam maker Rhodes Food Group (RFG) on Monday, 1 September 2014, announced its intention to list on the JSE's main board, joining giants like Pioneer Foods and Tiger Brands, owner of the popular Koo canned food range. read more>>
Beauty revolutionaries

tshepiso linda, Issued by Hairsavvy

Hairsavvy, a personal style brand by Recare, a leader in cosmetics in Africa, has created a range of hair care products to meet the specific needs of African women because of their unique hair texture... read more>>
Pioneer to unbundle Quantum to shareholders
Neotel wants to extend fibre, wireless throughout SA
Blue Ribbon Bread extends in Eastern Cape
Commercial Property
SA REIT Conference to offer insight and debate on listed property sector
The South African Real Estate Investment Trust Association (SA REIT) is all set to host its first-ever conference in Sandton next month. read more>>
Benoni's Northmead mall gets R40 million facelift
Northmead Mall, one of Benoni's first malls, has received a revamp at an investment in excess of R40 million from joint owners One Property Holdings and Capstone Property Group. Built in 1972, Northmead Mall was acquired by the new owners in 2011. read more>>
Failed deals raise questions

Alistair Anderson

Online shopping no threat to malls

Joan Muller

SA building companies thriving in Australia

Nick Hedley

Rosebank Mall renovation hurts Hyprop's profits

Alistair Anderson

CRM
How mobile can reward loyalty - through thick and thin

Craig Rossouw

Mobile has become a great tool for brands to reward loyal customers. A faithful customer will stay loyal to a brand, and also steer future business in the right direction... read more>>
Distribution
Marulo Comercio to distribute Super Bock beer in Mozambique
Marulo Comercio, an Imperial Logistics company operating in Mozambique, has partnered with the Portugal-based brewer, Super Bock, part of the Unicer stable of well-known beverages and beers to distribute the product range across the Mozambique market. read more>>
E-commerce
UBA's e-payment portal to boost e-commerce in Africa
The e-commerce industry in Africa will reportedly receive a boost as United Bank for Africa (UBA) Plc has introduced an online payments and collections platform named U-bills, which has already... read more>>
Adopt-a-trolley movement recycles abandoned trolleys
New website offers health, wellness products
Exhibitions & Events
RMB WineX 2014 celebrates 15th festival
Celebrating 15 years as Jozi's 'must do' wine festival, RMB WineX has an exciting range of exhibitors lined up and at least 800 wines available for tasting. read more>>
Industry gearing up for Hostex 2015
Hostex 2015, being held at Sandton Convention Centre 15-18 March 2015, has a tough act to follow as Hostex 2013 in Gauteng was dubbed as the biggest and best in the culinary exhibition's 27 year history. read more>>
FMCG
SAB launches Castle Lite Lime
Capitalising on the growth in the flavoured beer market, the latest beer extension is Castle Lite Lime. Flavoured beer is considered one of the fastest-growing sectors in the beer market globally, growing 7% by volume in 2013, according to Euromonitor International. read more>>
Franchising
Selecting franchise models

Richard Mukheibir

For those wanting to enter the franchising sector, the big question is, "What industry would suit them best?" There are so many options to choose from and sometimes even informative events, such as expos, tend to be more overwhelming than helpful. read more>>
Import/Export
Scrap metal 'unaffordable' in SA

Mark Allix

The scrap metals industry has a complex and often adversarial relationship with the foundries industry and many countries impose duties to prevent exports of scrap metals, while also heavily subsiding their metals industries, despite World Trade Organisation rules. read more>>
In-store Media
Eksteen's DIY Superstore implements Pricer electronic shelf labels

Issued by XON Retail Solutions

Eksteen's DIY Superstore in Bloemfontein has implemented Pricer electronic shelf labels (ESL) from XON, the sole authorised African distributor... read more>>
Logistics
Reseller model helps DHL grow 1000% in sub-Saharan Africa
In what could become a business school case study, DHL Express' number of service points in sub-Saharan Africa increased from 300 to over 3300, not by building its own bricks and mortar branches but by collaborating with local business owners who act as DHL resellers. read more>>
Manufacturing
Panasonic to relaunch Technics brand
Panasonic Corporation announced that it will launch a range of audio products under the Technics brand name again, reviving its brand long synonymous with high-quality hi-fi sound to deliver rich, engaging sound. read more>>
PMI up from 45.9 in July to 49 in August
Activity in the manufacturing sector improved last month as workers that had gone on a month-long strike returned to work‚ boosting the purchasing managers' index (PMI) read more>>
State blamed for slow beneficiation of minerals
HSBC's PMI higher at 51.1 for August
Morvest revenue up to R1.1bn
Retail Marketing
[Biz Takeouts Podcast] 104: Mike Wronski, Fred Roed and Oresti Patricios
On the last Biz Takeouts Marketing and Media Radio show, host Warren Harding chatted to Mike Wronski, Fred Roed and Oresti Patricios... [twitterfall] read more>>
Cotton On launches AR
Cotton On launched an Australian first in digital innovations, with augmented reality (AR) technology giving consumers the power to bring store windows to life by triggering interactive, digital window displays from their mobile device. read more>>
How to make your brand stand out in store

Issued by TLC Marketing Worldwide

"Differentiate. Don't discount, add value", this was the advice given by Derek Miller, Africa MD of TLC Marketing Worldwide at the POPAI SA Retail Leaders Shopper Marketing Conference... read more>>
Retailers
JD Group to sell finance unit‚ market speculates over buyer

Colleen Goko

JD Group (JDG)‚ a subsidiary of furniture manufacturer and retailer Steinhoff (SHF)‚ earlier this week said that it intended to sell its finance unit to an international consumer finance group‚ adding that the deal‚ which did not include its insurance operations‚ had yet to be finalised. read more>>
New vehicle sales in August fall to 55‚722
New vehicle sales in August dropped 1.40% year-on-year to 55‚722‚ according to automotive data released this week. read more>>
Mr Price sees 16% sales rise in 18 weeks
Exports of vehicles increase in August
Woolworths asks shareholders for R10bn

Nick Hedley

International
Google to repay $19m for apps bought by children
WASHINGTON, USA: Google has agreed to issue at least $19m in refunds to consumers whose children made app purchases from its Google Play store without parental consent, officials have confirmed. read more>>
Samsung, Philips and Infineon fined for cartel
BRUSSELS, BELGIUM: The European Commission has fined Infineon, Philips and Samsung a total of €138m for forming a smartcard chip cartel in Europe in its latest anti-trust case against technology firms. read more>>
Samsung's new 'phablets' and smartwatch
BERLIN, GERMANY: South Korean company Samsung unveiled the next generation of its "phablet" and "smartwatch" gadgets at the IFA consumer electronics fair along with a virtual reality headset the Samsung VR. read more>>
Tablet sales slow as PC sales rise
SAN FRANCISCO, USA: Tablets won't eclipse personal computers as fast as once thought, according to studies by market tracker International Data Corporation (IDC). read more>>
Motorola's new smartwatch and smartphones
Smartphone makers seek growth in India
Intelligent robot to clean your home
Verizon to pay $7.4m for privacy violations
Vice Media valued at $2.5bn
Inside the AME Awards
US mobile wallet Isis rebrands as Softcard
'Cloud' focus after internet hack
Uber's services halted in Germany
Advertiser of the Year award goes to Coca-Cola Company
EU to convert TV frequencies to mobile
Celebrity iCloud hack investigated by Apple, FBI
More International
Government
Minimum wage has serious implications for business
Business organisations urged caution about the implementation of a national minimum wage, which they warned could result in widespread job losses as employers try to cut operational costs. read more>>
New Hyundai plant will benefit SA economy
The South African economy is set to benefit from the new Hyundai plant which has opened in Benoni, Ekurhuleni. read more>>
Sefa gives R800m to 40,000 small businesses
The Small Enterprise Finance Agency (Sefa) has funded over 40,000 small and medium enterprises over the past year, says the organisation's Chief Executive, Thakhani Makhuva. read more>>
Government says it will protect textile sector
Government is determined to protect South Africa's clothing and textile sector, which has shown growth in recent years, says the Department of Trade and Industry (DTI). read more>>
Domestic workers to be covered by compensation act
SAPS commemorates fallen comrades
Zuma says sport can help reduce drug use and delinquency
Nene assures South Africans their pensions are safe
Attract youth to academia says Zuma
Committee to probe allegations against tax official
Mooi River municipality disbanded, councillors fired

More Matshediso

Let's stop throwing stones in the well

Anton Ressel

Outa seeks answers to road costs
Technology to improve service delivery
Basic services helping the poor says Stats SA
eThekwini wins international award for sanitation
SADC sends observer team to Lesotho
'War Room' to help service delivery in Gauteng
More Government news
Lifestyle
VW spruces up popular Vivo

Henrie Geyser: motoring editor

The Volkswagen Polo Vivo, South Africa's best-selling passenger car with close on 150,000 sales to its name since introduced four years ago, has had a midlife makeover with some pretty new cosmetic and interior touches. read more>>
I'm loving it

Eugene Yiga

Brendon Urie, lead singer of Las Vegas rock band Panic! At The Disco, chats about making music and travelling the world. read more>>
XF is a purring kitty with claws

Henrie Geyser: motoring editor

It's as graceful and as fast as any member of the cat family, gentle and adorable when in purring mood and quick to show its claws when provoked -- all of which makes the new XF Jaguar the classy cat it is. read more>>
Enjoy some Royale treatment

Brian Berkman

With The Banting Kitchen dedicated to low-carb living on the left and a Pasta Cafe on the right, The Cape Royale Luxury Hotel & Spa in Green Point, is wedged between two stools... read more>>
A touch of the Orient

Brian Berkman

Build it and they will come may be talking about another Field of Dreams but it perfectly describes the mirage that becomes the oasis that rises up from the dusty red land of Elandsfontein. read more>>
Samson(ite) and delightful

Brian Berkman

Jobs offered
Financial Manager - Cape Town
Holdsport (trading as Sportsmans Warehouse and Outdoor Warehouse) has a financial management position in its logistics and service division for a young professional who wants to develop their retail acumen. Read more >>



New events to diarise
Decadent Hair Collection launch and pop-up store
LB Group - 27 Sep 2014 Johannesburg

Fundraising Farmers Market
Victus Christi - 27 Sep 2014 Benoni

The social media boot camp
Britefire - 29 Sep 2014 Cape Town

The power series business breakfast
30 Sep 2014 to 2 Oct 2014 Cape Town,Durban,Johannesburg

WasteCon2014
IWMSA - 6 Oct 2014 to 10 Oct 2014 Somerset West

Pricing and Billing Conference 2014
Trade Conferences International - 29 Oct 2014 to 30 Oct 2014 Johannesburg

E-commerce marketing workshop
Blue Magnet Digital Academy - 29 Oct 2014 to 31 Oct 2014 Johannesburg

Agri-Expo Livestock 2014
Agri-Expo - 6 Nov 2014 to 8 Nov 2014 Stellenbosch

Retail Congress Africa 2014
i2i Events - 18 Nov 2014 to 19 Nov 2014 Johannesburg

Renewables & Energy Forum South Africa Conference
REFSA CONFERENCE - 5 May 2015 Johannesburg

Upcoming events
NOSHCON 2014
NOSA - 9 Sep 2014 to 12 Sep 2014 Central Drakensberg

Green Building Convention
GBCSA - 10 Sep 2014 to 12 Sep 2014 Cape Town

British Council Connect ZA Creative Futures
Live SA - 10 Sep 2014 to 12 Sep 2014 Johannesburg

Business Opportunities and Franchise Expo
Thebe Reed Exhibitions - 11 Sep 2014 to 14 Sep 2014 Johannesburg

Quotes
Leonardo da Vinci
"Where the spirit does not work with the hand, there is no art."
Steve Wozniak
"Wherever smart people work, doors are unlocked."
Henry J. Kaiser
"Problems are only opportunities in work clothes."
Christo
"It is not only one person's work, it's really a partnership and collaboration during all these years."
Alistair Cooke
"A professional is someone who can do his best work when he doesn't feel like it."

More quotes  Submit a Quote
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