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How this Senegalese fintech startup is going pan-African
How this Senegalese fintech startup is going pan-African

Fintech startup InTouch is a Senegalese company taking an unusual step by establishing a footprint across the continent...

By Tom Jackson 1 day ago

Joe Fuster
#CEMAfrica2017: ‘Remember that I'm human' - your customer

There is an organisational shift taking place in the customer experience industry, where traditional siloed structures are breaking down to enable a culture of customer-centricity...

By Louise Marsland 2 days ago

Hate speech declared “an act of terrorism” - Osinbajo
Hate speech declared “an act of terrorism” - Osinbajo

Hate speech will no longer be tolerated in Nigeria, said acting-president Yemi Osinbajo, declaring it “an act of terrorism”...

2 days ago

Impact BBDO MEA, Regional Agency Group of the Year at Loeries 2017.
#Loeries2017: ALL THE WINNERS!

The full list of winners for the 39th Annual Loerie Awards, which concluded on 20 August 2017 at the Durban ICC, have been announced. Congratulations to all...

3 days ago

Pum Lefebure
Photo by Gallo Images/Alistair Nicoll
#Loeries2017: Design Army's Pum Lefebure on how to master the art of seduction

Pum Lefebure, co-founder and CCO of Design Army, based in Washington DC was the last speaker of the day at the DStv Seminar of Creativity, where she explained how marketing is a lot like dating, and how similarly falling in love with a brand goes from flirting to romance to seduction...

By Jessica Tennant 19 Aug 2017

Kenyan journalists harassed, detained, reporting on election violence
Kenyan journalists harassed, detained, reporting on election violence

Authorities in Kenya should credibly investigate incidents of harassment against journalists covering the aftermath of August 8's disputed elections...

19 Aug 2017

Weera Saad
Gallo Images
#Loeries2017: Be the popes, the geeks and the rock and rollers, says Creative Shop's Weera Saad

First up at today's DStv Seminar of Creativity was Facebook's head Creative Shop: MEA, Weera Saad, who spoke about how things have changed over time and how we need to change to ride this new wave that's arrived. “It's a brave new world, the big wave is here and it's perfect, and it's staring you in the face.” We need to surf it, she said...

By Jessica Tennant 18 Aug 2017

Phakiso Tlali
#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

How do you convince your colleagues in government to embrace citizen needs first and deliver excellent customer service and experience to citizens, meeting service delivery needs and solving their problems?

By Louise Marsland 18 Aug 2017

Africa's data revolution probed in UN-backed report
Africa's data revolution probed in UN-backed report

Limited capacity, investment and collaboration are among the challenges facing data communities working towards the Sustainable Development Goals (SDGs) and Africa's Agenda 2063...

18 Aug 2017

#Loeries2017: All the finalists by agency, school and brand!
#Loeries2017: All the finalists by agency, school and brand!

All the finalists for this year's Loeries Awards have been announced. Here are the total entry numbers per agency, school and brand...

18 Aug 2017

It's time to start thinking about our digital carbon footprint
It's time to start thinking about our digital carbon footprint

The media is at the forefront of generating awareness over environmental issues...

By Pietari Kaapa 18 Aug 2017

Maksym Chornii © –
#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

CEM Africa attendees were presented with a choice of workshops to attend throughout the two-day summit. Here's why I'm glad I went with the session by James McDonald, solution consultant at Adobe, on how to be an experience-driven business...

By Leigh Andrews 17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –
#CEMAfrica2017: Your employees are always on - now TRUST THEM

Chantel Botha of BrandLove shares why you need to trust your employees to run with their own ideas of the best possible customer experience they can offer at the first day of CEM Africa 2017.

By Leigh Andrews 17 Aug 2017

Putting control back in the hands of content creators
Putting control back in the hands of content creators

Public Vine's cloud-based software gives creators and broadcasters their own platform to promote their content...

17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –
#CEMAfrica2017: CX predictions for the future, action to take TODAY

If all you do is talk about customer experience or CX in your silos, chances are your brand will be left in the dust. Here's why you need to cut the red tape and take the plunge, straight from the opening panel of CEM Africa 2017...

By Leigh Andrews 16 Aug 2017

Children gathered in Niger. Credit: BBC.
How will Africa cope with its rising population challenges?

BBC News broadcasts a week of special programming on Africa's rising population...

16 Aug 2017

Artificial intelligence is cool, market intelligence is cooler
Artificial intelligence is cool, market intelligence is cooler

Mike Saunders writes that using the right market intelligence platforms will drive the successful implementation of your future artificial intelligence programmes...

By Mike Saunders 16 Aug 2017

Africa's best documentaries are available to stream
Africa's best documentaries are available to stream

In an African first, AfriDocs Anytime is now available as a free streaming platform on www.afridocs.net with a catalogue that includes nearly 40 films available for viewing at any time...

16 Aug 2017

Tanzania Women of Achievement.
Mentorship app for young women, girls in Africa

Tanzania Women of Achievement (TWA) launches Twaa - a mentorship and learning on the go platform for girls and women in Africa....

16 Aug 2017

AGOA needs to promote industrialisation in Africa
AGOA needs to promote industrialisation in Africa

AGOA should support industrialisation and regional value chains in Sub-Saharan Africa...

15 Aug 2017

15 African youth finalists in entrepreneurship prize
15 African youth finalists in entrepreneurship prize

Fifteen emerging young African entrepreneurs will put their talent to work on the continent after being chosen as finalists in the Anzisha Prize 2017...

15 Aug 2017

#AfricaAchiever OMG Digital aims to reach Africa's millennials
#AfricaAchiever OMG Digital aims to reach Africa's millennials

Our Africa Achiever this month is co-founder of OMG Digital in Ghana, Jesse Arhin Ghansah...

By Louise Marsland 14 Aug 2017

Boost your brand through rapid response
Boost your brand through rapid response

How quickly and effectively marketers respond and adapt to ongoing consumer feedback has become a new determinant of brand performance, reports the Chief Marketing Officer (CMO) Council in a survey report...

14 Aug 2017

Africa's youth bulge is an opportunity to transform the continent
Africa's youth bulge is an opportunity to transform the continent

The persistence of conflicts and wars on the continent continues to fuel uncertainty for the resolve of African leaders to strive and propose a better life for the youth and future generations...

By Jean Pierre Elong Mbassi 14 Aug 2017

Mozilla and fact-checker engine join fight on fake news
Mozilla and fact-checker engine join fight on fake news

Mozilla, the non-profit which runs the Firefox internet browser, said it was launching a drive against "fake news"...

11 Aug 2017

Challenges with being a PR agency exclusively to SMEs
Challenges with being a PR agency exclusively to SMEs

Thoriso Kolobe lists several challenges her PR agency faced by offering its services exclusively to SMEs...

By Thoriso Kolobe 11 Aug 2017

What is the purpose of a brand in the digital age?
What is the purpose of a brand in the digital age?

Consumers are increasingly putting business ethics at the top of their list of considerations when spending their money, which means brands need to work harder to convince consumers that they are worthy...

By Adam Howatson 11 Aug 2017

Sundar Pichai, Google CEO, at Google for Nigeria event in Lagos.
Google commits to preparing 10m in Africa for future jobs

Google is committed to preparing 10 million people for the jobs of the future in the next five years, making the internet work better for everyone in Africa...

By Juliet Ehimuan-Chiazor 11 Aug 2017

Aliko Dangote speaking during the Afreximbank annual general meeting in Kigali, Rwanda.
How to create a thriving pan-African business

The ups and downs of building a pan-African business: in conversation with Aliko Dangote...

10 Aug 2017

Digital economy gets a boost with SACS installation
Digital economy gets a boost with SACS installation

Watershed moment for African internet: installation of first direct subsea link between Africa and South America begins in Angola...

10 Aug 2017

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