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    Technical Support Manager

    Location:Pretoria
    Type:Permanent
    Reference:#GZ61116
    Company:e-Merge IT Recruitment

    Are you a technically strong leader who thrives in client-facing environments? Do you enjoy solving complex problems while mentoring a team and improving systems?

    We are looking for a Technical Support Manager to lead our 1st and 2nd line support function while playing a hands-on role in system configuration, deployment, and client onboarding.

    This is an exciting opportunity for someone who enjoys balancing leadership, technical troubleshooting, and client engagement.

    What You’ll Be Responsible For:
    • Managing and overseeing all 1st and 2nd line support queries
    • Acting as the escalation point for complex technical issues
    • Leading and mentoring a small technical support team
    • Ensuring efficient resolution of client support requests
    • Performing system configuration, implementation, and deployment
    • Supporting new client onboarding and ongoing system use
    • Assisting in the development of training materials
    • Working closely with development teams to enhance system performance
    • Travelling to client sites when required
    Highly Advantageous:
    • Experience in the healthcare industry
    • Experience with practice management or clinical software systems
    • Experience deploying medical or clinical applications
    • SaaS platform experience
    • Medical, allied health, or nursing background
    What We’re Looking For (Non-Negotiable):
     
    • Fluent English (written and spoken)
    • Proven experience in 1st and 2nd line technical support
    • Strong troubleshooting and problem-solving skills
    • Experience with system configuration and deployment
    • Ability to lead and mentor a small team
    • Confident and professional in client-facing environments
    • Willingness to travel to client sites

                                                                          

    Reference Number for this position is GZ61116 which is a contract position based in Pretoria offering a cost to company salary of R840k per hour negotiable on experience and ability. Contact Garth on [[garthz@e-merge.co.za] or call him on 011 463 3633 to discuss this and other opportunities.

    Are you ready for a change of scenery? The E-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the E-Merge website www.e-merge.co.za for more great positions.

    Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals!

    Posted on 02 Mar 11:26, Closing date 1 May

    Apply

    Garth Zoutendyk
    garthz@e-merge.co.za
    0114633633

    Or apply with your Biz CV

    Create your CV once, and thereafter you can apply to this ad and future job ads easily.
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