Digital Account Manager

We are looking for a Digital Account Manager who is organised, commercially aware, and confident in managing digital clients end-to-end. This role suits someone who enjoys building strong client relationships, working collaboratively with internal teams, and delivering work that achieves clear, measurable outcomes.

You will be responsible for ensuring that digital strategies are well executed, timelines are met, and clients feel supported, informed, and confident in the work being delivered.

What you’ll be responsible for client and account management

• Manage day-to-day relationships with assigned clients
  

• Act as the primary point of contact, ensuring clear communication and alignment
  

• Understand client objectives and translate them into actionable digital briefs
  

• Ensure deliverables are met on time, within scope, and to a high standard
  
  
  
  

Digital performance and reporting

• Monitor campaign performance across relevant digital channels
  

• Compile and present reports with clear insights and recommendations
  

• Work with internal teams to optimise campaigns based on performance data
  

• Support clients in understanding results and next steps
  
  
  
  

Internal coordination

• Brief creative, media, and digital teams clearly and accurately
  

• Manage timelines, workflows, and feedback loops
  

• Ensure quality control before work is shared with clients
  

• Collaborate proactively to keep projects moving smoothly
  
  
  
  

Commercial and operational support

• Assist with budget tracking and scope management
  

• Identify opportunities to improve efficiency or add value to client accounts
  

• Contribute to refining internal processes and ways of working
  
  
  
  

Requirements

• 3–5 years’ experience in a Digital Account Manager or similar role
  

• Agency experience is essential
  

• Solid understanding of digital marketing (social, paid media, content, web)
  

• Comfortable working with performance data and reports
  

• Strong communication, organisation, and problem-solving skills
  

• Able to manage multiple accounts in a fast-paced environment