TechnologyTaking a human-centric approach to bringing AI into the call centreRobert Joubert 8 Nov 2023
4th Industrial RevolutionDigital workers, AI will not lead to job replacement in SA's call centre marketRyan Falkenberg 23 Nov 2020
Direct MarketingWhy it's time to reevaluate your customer communication, starting with emailWynand Smit 13 Feb 2018
MarketingIMM Journal of Strategic Marketing highlights South Africa's poor call centre strategy24 Feb 2016
Telecoms & NetworksActually, the future of your contact centre does not depend on technologyDarren Arnold 3 Jul 2015
Events & ConferencingServe your customers where, when and how they want to be servedIssued by Trade Conference International 31 Oct 2012
Exhibitions & EventsRegistrations for Financial Call Center Conference & Exhibition now open5 Oct 2012