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contact+centre+industry | Bizcommunity

Results for contact+centre+industry

News

Robert Joubert, CEO of Boomerang SA
ICT
Taking a human-centric approach to bringing AI into the call centre

Robert Joubert 8 Nov 2023

Digital workers, AI will not lead to job replacement in SA's call centre market
ICT
Digital workers, AI will not lead to job replacement in SA's call centre market

Ryan Falkenberg 23 Nov 2020

#LockdownLessons: INOVO embraces cloud-based solutions
ICT
#LockdownLessons: INOVO embraces cloud-based solutions

Evan-Lee Courie 22 May 2020

Funding to upskill EPWP participants, further job creation
Education
Funding to upskill EPWP participants, further job creation

1 Apr 2019

AI and the future of customer experience
ICT
AI and the future of customer experience

Adriaan van Staden 21 Dec 2018

Why it's time to reevaluate your customer communication, starting with email
Marketing & Media
Why it's time to reevaluate your customer communication, starting with email

Wynand Smit 13 Feb 2018

ICT
Vimal Jairam, Pieter Smit join Innovation Group

27 Jul 2017

ICT
Ninzi-Connect names Martin Haines as MD

7 Jun 2017

Humans not replaceable by chatbots
Marketing & Media
Humans not replaceable by chatbots

9 May 2016

IMM Journal of Strategic Marketing highlights South Africa's poor call centre strategy
Marketing & Media
IMM Journal of Strategic Marketing highlights South Africa's poor call centre strategy

24 Feb 2016

1Stream founders - Bruce von Maltitz and Jed Hewson
ICT
Contact centres must adapt to changing digital landscape

10 Feb 2016

Contact centres for the next generation
ICT
Contact centres for the next generation

7 Dec 2015

SA call centre industry is flourishing
ICT
SA call centre industry is flourishing

2 Nov 2015

SA contact centres set to grow
ICT
SA contact centres set to grow

17 Sep 2015

Online gaming to identify talent and create employment opportunities
ICT
Online gaming to identify talent and create employment opportunities

4 Sep 2015

Clientèle continues to increase profits
Finance
Clientèle continues to increase profits

2 Sep 2015

Protea Hotels appoints new Regional Sales Manager for Cape
Tourism & Travel
Protea Hotels appoints new Regional Sales Manager for Cape

24 Aug 2015

Actually, the future of your contact centre does not depend on technology
ICT
Actually, the future of your contact centre does not depend on technology

Darren Arnold 3 Jul 2015

sheelamohan via
ICT
Contact centres: cog in the machine or customer experience hub?

19 May 2015

Impact of amendments to LRA on contact centre operators
Legal
Impact of amendments to LRA on contact centre operators

Jennifer Algie 11 May 2015

This will be the year of customer obsession
ICT
This will be the year of customer obsession

26 Feb 2015

Marketing & Media
Gender-Based Violence Command Centre wins award

Issued by AfriGIS 3 Sep 2014

Cloud security risks 'overstated'
ICT
Cloud security risks 'overstated'

Andre le Roux 7 Aug 2014

Gert Swart
ICT
Cloud improves contact centre competitiveness

Gert Swart 2 May 2014

Cape Town CBD increases international BPO providers
Retail
Cape Town CBD increases international BPO providers

28 May 2013

Paul Fick
ICT
Do you know the total cost of ownership of your communication solution?

Paul Fick 10 May 2013

Marketing & Media
Social media integration on the rise

7 Mar 2013

Social media may boost customer service
ICT
Social media may boost customer service

7 Mar 2013

Marketing & Media
Serve your customers where, when and how they want to be served

Issued by Trade Conference International 31 Oct 2012

Registrations for Financial Call Center Conference & Exhibition now open
Retail
Registrations for Financial Call Center Conference & Exhibition now open

5 Oct 2012

[2012 trends] Need for change of game plan in the contact centre
ICT
[2012 trends] Need for change of game plan in the contact centre

Fokion Natsis 18 Jan 2012

Retail
Softline poised for awards

22 Jun 2011

The view of 'Control' in the contact centre needs to change
Retail
The view of 'Control' in the contact centre needs to change

20 Jun 2011

Retail
IP contact centres: Customer retention is key

15 Apr 2009

Marketing & Media
Consumers only want to call once

8 Jul 2008

Marketing & Media
Developing customer-centric relationships

Yaron Assabi 30 Jun 2008

Retail
Contact centre concerns

Peter Ryan 19 Jun 2008

Marketing & Media
SA contact centre industry set to become global player

13 Jul 2007

Marketing & Media
Cape contact centre industry hits 39% growth

30 Nov 2005

Marketing & Media
Meeting contact centre requirements

Nicholas Maweni 24 Aug 2005

Marketing & Media
Number crunching

Rod Jones 13 Jun 2005

Marketing & Media
Contact Centres to participate in global benchmarking study

30 May 2005

Marketing & Media
Customers win as companies now listen better

Issued by Synovate 18 Feb 2005

Marketing & Media
VOIP Conference to unpack telecoms deregulation

7 Dec 2004

Marketing & Media
Dialogue Group nets big UK insurance client

5 Nov 2003

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