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Quality Assurance Team Leader

Remuneration:R6000 per month 
Location:Cape Town, Pinelands
Job level:Junior/Mid

We are looking for a quality assurance specialist to join our team based in Pinelands, you will be responsible for managing a small team of five to 10 client relation specialists, who are responsible for generating leads on a daily, weekly basis for our clients

Key responsibilities
  • To achieve monthly retention and production targets of leads generated 
  • To meet KPIs set by our CEO and make sure all leads meet criteria
  • Ability to listen to all call recordings, disqualify and qualify leads and provide feedback to clients 
  • Provide training to our retention team on counters, objections and scripts 
  • A driven and ambitious individual with a strong desire to succeed
  • Previous experience in a call centre, telesales or outbound as a team lead or QA assessor 
  • Maintaining lead and opportunity information accurately in CRM
What we are offering:
  • Base salary of R6,000
  • Flexible working hours 8.30am - 2pm 
  • Monthly KPI bonuses up to extra R5,000 if targets are exceeded monthly
  • Weekly, monthly incentives including cash prizes, lunch provided 
  • Relaxed chilled offices with untapped vida coffee
To apply send your CV to .

Posted on 13 May 10:16

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