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Africa's consumer goods and retail sectors driven by expanding middle class, tech development

Africa's consumer goods and retail sectors driven by expanding middle class, tech development

1 Feb 2018

#BizTrends2018: The new rules of retail

#BizTrends2018: The new rules of retail

Lauren Hartzenberg 29 Jan 2018

Image credit: bruce mars via

Top ten global consumer trends

23 Jan 2018

#BizTrends2018: Top mobile trends for the 2018 consumer

#BizTrends2018: Top mobile trends for the 2018 consumer

Lynette Hundermark 8 Jan 2018

#Trending: The rise of consumer resilience

#Trending: The rise of consumer resilience

Louise Marsland 7 Nov 2017

#EntrepreneurMonth: At the forefront of customer feedback and online reputation management

#EntrepreneurMonth: At the forefront of customer feedback and online reputation management

Cari Coetzee 10 Oct 2017

Allan Swart ©

#Pamro2017: Data is becoming the oil of consumer marketing

Juanita Pienaar 29 Aug 2017

Joe Fuster

#CEMAfrica2017: ‘Remember that I'm human' - your customer

Louise Marsland 21 Aug 2017

Phakiso Tlali

#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

Louise Marsland 18 Aug 2017

Maksym Chornii © –

#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

Leigh Andrews 17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Leigh Andrews 17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –

#CEMAfrica2017: CX predictions for the future, action to take TODAY

Leigh Andrews 16 Aug 2017

New research: How employee emotions' impact on customer experience

New research: How employee emotions' impact on customer experience

4 Mar 2015

Coping under fire

Coping under fire

Danette Breitenbach 3 Mar 2015

Engaging with connected consumers - Part 2

Engaging with connected consumers - Part 2

Danette Breitenbach 12 Feb 2015

Engaging with connected consumers - Part 1

Engaging with connected consumers - Part 1

Danette Breitenbach 11 Feb 2015

The responsive brand: how to handle social media

Danette Breitenbach 3 Nov 2014

Second annual global customer service survey: The findings

Second annual global customer service survey: The findings

10 Jun 2014

Big data and the consumer experience for business

Big data and the consumer experience for business

Jose Capelo 30 May 2014

Yuppiechef creams customer service with common sense

Yuppiechef creams customer service with common sense

Sindy Peters 5 Dec 2013

Deon Scheepers

Customer experience metrics: The key to success

Deon Scheepers 3 Jul 2013

Paul Anderson

Analysing the CRM needs of a midsize business

Paul Anderson 2 Apr 2013

[2013 trends] Out-of-the-box branding

[2013 trends] Out-of-the-box branding

HKLM Exco Team 31 Jan 2013

The challenge of negative word of mouth: Part 2

The challenge of negative word of mouth: Part 2

Jason Stewart 13 Jun 2012

How to contribute to Bizcommunity, from op-ed pieces to news

How to contribute to Bizcommunity, from op-ed pieces to news

Bizcommunity.com 3 Oct 2011

Bizcommunity launches new dedicated sectors, newsletters

Bizcommunity launches new dedicated sectors, newsletters

Bizcommunity.com 20 Sep 2011

Reducing stress is key to financial services providers' success

Reducing stress is key to financial services providers' success

Published by Datamonitor 14 Apr 2011

Advances in technology will give consumers power over banks by 2020

Advances in technology will give consumers power over banks by 2020

5 Apr 2011

PR practitioners - learn to say No!

PR practitioners - learn to say No!

Richard Linning 31 Mar 2011

Financial advisors can benefit by reaching out to women, reports Mintel

Financial advisors can benefit by reaching out to women, reports Mintel

30 Mar 2011

Let's do Biz