CRM News

Subscribe & Follow

Promoted

The 2026 Product of the Year winners announced as voted by South African consumers

Product of the Year South Africa The 2026 Product of the Year winners announced as voted by South African consumers

2 days

Advertise your job vacancies

(Image supplied)

Customer Experience Africa Awards (CXAs) calls for entries

More news

Source: ©mangostar -

More shoppers panic buying ahead of festive season - report

25 Nov 2021

Source: Supplied

Just 40% of shoppers trust retailers to fulfill orders as promised

22 Nov 2021

How retailers are going digital-first this holiday season

How retailers are going digital-first this holiday season

Robbie Kearns 15 Nov 2021

Using data to inform customer journey planning from a cultural perspective

Using data to inform customer journey planning from a cultural perspective

Virginia Alvarez 4 Nov 2021

Coca-Cola's Bruno Pietracci talks African optimism and new ways of working

Coca-Cola's Bruno Pietracci talks African optimism and new ways of working

Lauren Hartzenberg 15 Oct 2021

Source: Getty

#EcomAfrica: How to build a successful e-commerce business

Lauren Hartzenberg 11 Oct 2021

#Fasa21: KFC's Akhona Qengqe on business survival and innovating for the future

#Fasa21: KFC's Akhona Qengqe on business survival and innovating for the future

Lauren Hartzenberg 1 Sep 2021

Source: ©gajus -

How Covid-19 accelerated retailer investment in tech

6 Jul 2021

Source: Getty

Global shopper confidence surging as consumers return to stores - study

30 Jun 2021

Segmenting for the future: 5 emerging consumer types

Segmenting for the future: 5 emerging consumer types

John Watling 21 Jun 2021

Marek Zmyslowski on plotting a realistic e-commerce growth strategy in Africa

Marek Zmyslowski on plotting a realistic e-commerce growth strategy in Africa

Lauren Hartzenberg 23 May 2021

Ndagi Job Goshi, Liferay Africa

6 tips to improve retail loyalty and decrease competition

Ndagi Job Goshi 14 May 2021

Jeff Bezos reshaped retail as CEO of Amazon. AP Photo/John Locher

How Bezos and Amazon changed the world

Venkatesh Shankar 4 Feb 2021

#BizTrends2021: Recalibrating for diminished growth - resolutions for 2021

#BizTrends2021: Recalibrating for diminished growth - resolutions for 2021

Ailsa Wingfield 11 Jan 2021

Smart African retailers are rising from the ashes. Here's how

Smart African retailers are rising from the ashes. Here's how

Lee Naik 13 Oct 2020

Gustavo via Pexels

Global consumers ease back into in-store shopping - report

4 Sep 2020

1 in 4 consumers tried a new brand during pandemic - global report

12 Aug 2020

Andrew Stein on how Game is rediscovering its retail mojo

Andrew Stein on how Game is rediscovering its retail mojo

Lauren Hartzenberg 31 Jul 2020

Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on

Coronavirus has turned retail therapy into retail anxiety - keeping customers calm will be key to carrying on

Jessica Vredenburg and Megan Phillips 24 Jul 2020

Customer experience will help retailers overcome the financial hit from coronavirus

Customer experience will help retailers overcome the financial hit from coronavirus

Frederic Dimanche 6 Jul 2020

The 50-year evolution of the Game brand

26 Jun 2020

Covid-19 driving fundamental shifts in Africa's consumers

Covid-19 driving fundamental shifts in Africa's consumers

27 May 2020

Covid-19 will bring about a retail apocalypse

Covid-19 will bring about a retail apocalypse

Howard Saunders 8 Apr 2020

Consumer behaviour intensifies as Covid-19 outbreak forces new shopping patterns

Consumer behaviour intensifies as Covid-19 outbreak forces new shopping patterns

26 Mar 2020

Luxury brands gather in Ghana for inaugural Africa Luxury Dialogue

Luxury brands gather in Ghana for inaugural Africa Luxury Dialogue

5 Mar 2020

SA's 2Engage plans for further growth in Africa and abroad

SA's 2Engage plans for further growth in Africa and abroad

12 Feb 2020

Innervation acquires loyalty business from Tritech Media

Innervation acquires loyalty business from Tritech Media

4 Feb 2020

#BizTrends2020: The future of retailing in sub-Saharan Africa

#BizTrends2020: The future of retailing in sub-Saharan Africa

Christele Chokossa 8 Jan 2020

#BizTrends2020: How SA retailers can keep growing in a digital world

#BizTrends2020: How SA retailers can keep growing in a digital world

Cecil Ungerer 6 Jan 2020

#BizTrends2020: Africa's double-edged consumer demand

#BizTrends2020: Africa's double-edged consumer demand

Ailsa Wingfield 6 Jan 2020

Let's do Biz