Samsung extends factory warranty on certain products

Samsung Electronics South Africa has launched an extended standard factory warranty for customers on certain products within its Visual Display, IT Solutions, Digital Appliances, Digital Imaging and Digital Air Solutions product lines. Customers will enjoy a 24-month warranty on all Samsung products at no extra charge, relevant to products purchased from 1 May 2012 onwards.

All Samsung products will boast a minimum 24 month warranty from date of purchase, based on a valid proof of purchase. The increased warranty will cover labour and parts.

Ensuring comprehensive service

"This is a very exciting initiative for Samsung, and this increase in factory warranty is another way we are able to demonstrate our commitment to customer service," says Deon Liebenberg, MD of Samsung. "In fact, we are well aware of the need for consumers to have access to the very best service level agreements and this extended factory warranty ensures that we are able to continue to do just this - ensuring comprehensive service assistance in case of incidental product failure, giving consumers the confidence that they expect from a leading brand like Samsung."

This warranty will apply to all relevant products that are purchased from Samsung's retail partners within South Africa and Africa, where customers are encouraged to attach their proof of purchase to their warranty card and to store it in a safe place as this will be required when making a warranty claim. Additionally, customers are advised to register any Samsung product they buy on the www.samsung.com website, to ensure warranty claims are easy to manage.